Discussion on Purity: Responsive, Clean, Minimal & Bold WP Theme

2641 comments found

Hey everyone! We’ve got some news!

Since now, we are going to handle all support requests via our brand new Support Board. It consists of a Knowledge Base where you can find answers to commonly asked questions and a Support Forums where you can post your inquiries.

The best thing about it and the main reason we’ve decided for such a step is a possibility to search the site content which means that you may find the answer to your question immediately because someone could have already asked the same question in the past. :)

All the best,
Veented Team

Hi Veented team,

Support forum registration did not work, it says “Registration complete. Please check your e-mail.” but I never received an email.

Anyways, we are using Purity since early 2012 with plenty of custom coding and never updated the theme. Now, we want to use the fullwidth-portfolio option, but not overwrite the theme due to 1.5 years ongoing customization work.

Which files do we need to add/replace to have the option to choose the fullwidth for the portfolio posts?

We need the solution by Tues AM.

Thank you,

Veented

Hello there,

I can see that you’ve succesfully managed to create a topic on our forums! Here is our reply:

http://veented.com/support/forums/topic/help-with-swf-file/



All the best,
Filip

assassin Purchased

Hi

Can I add more than 10 images to a gallery?

Yhanks for your help

Veented

Hello there,

But of course! You may find out how here:

http://veented.com/support/forums/topic/image-limit-in-portfolio/

All the best,
Filip

Default-user
assassin Purchased

Thanks Filip!!!!!!!!!!!!!!

Veented

You are very welcome! :)

Warm Regards,
Filip

Hey guys, just updating to Purity 2, but there is no update file in my download tab. Where can i find it? Cheers!

-emma

Veented

Hello Emma,

Just redownload the theme files as you did it the first time and follow this guide:

http://veented.com/support/how-to-update-from-version-1-to-2-0/

All the best,
Filip

Hello, On the mobile version of our site when you try to “select page” there is no pages to select. For some reason the pages are not showing up. The site is www.falcondesignbuild.com. The site is passworded at the moment. If you email me at nick@falcondesignbuild.com I will give you the password so you look at it. Maybe this is a common issue that has been solved but unfortunately I don’t see where I can search through the prior comments for a solution. Thank You

Veented

Hello there,

I’ve just replied your forums post:

http://veented.com/support/forums/topic/mobile-version-select-pages-not-working/

All the best,
Filip

Excellent support for this theme, thank you very much!!!!

Veented

You are very welcome, I’m really glad I could help! :)

Warm Regards,
Filip

Hello,

Sorry for commenting here, but I’ve tried registering for the support site yesterday and not had the email with my login credentials.

I have a couple of issues:

1 – I registered with the support site, but the email hasn’t come through. Is there a way to get a new email sent?

2 – When viewing my site on a mobile device (iOS for testing), the site loads, but none of the pages are listed in the drop down.

3 – Images aren’t displaying for blog posts either as thumbnails, or within the posts themselves.

The site is www.haringtonschool.com

Thanks in advance, I always appreciated your support and work on such a great theme :)

Macca

Veented

Hello again,

Thank you for the kind words!

1. As for the social links issue, please make sure that your URLs start with “http://” prefix. :)

2. Thumbnails are based on images uploaded into the “Image-1” field.

3. It’s 663×220. :)

Regards,
Filip

Default-user

Yay!

Thanks – now I promise to leave you alone. Unless of course you can help me get a login to your support site so that I can bother other users!

Macca :)

Veented

Haha, you are welcome. And please try registering with a gmail account. :)

Regards,
Filip

MTD2012 Purchased

Hi

I have installed Purity Theme and am unable to get theme options to function. I can add text and a logo to the home page. But the colours, background image and typography is not changing when I edit them in theme options.

I have tried deleting theme from WP and installing using ftp instead of via Wordpress. This has not solved the problem although I now have a message within my WP Dashboard that says the theme called __MACOSX is broken because the Stylesheet is missing.

I can see that when I extracted the zipped Purity files on the server two folders have appeared. One called Purity and one called __MACOSX which contains another version of the Purity folder.

I’m using WP version 3.7.1.

Can you help me get this theme working please?

Many Thanks

Veented

I’ve just replied it. :)

Regards,
Filip

Default-user
MTD2012 Purchased

Hi Filip, Just wanted to let you know I appreciate your excellent support while I had some issues getting the theme installed properly. All good now and theme is great. Huge thanks!

Veented

Hey,

You are very welcome, I’m really glad I could help! And please don’t forget to rate the theme if you like it. :)

Regards,
Filip

redclove Purchased

Hey, I’ve also registered some time ago at Veented and have not had a confirmation email.

My lightbox suddenly stopped working, instead it loads the image in a blank window. http://www.mattdurant.com

i’ve since updated to the current purity version and it is still happening.

Also, my thumbnails are stretched vertically since the update. Any idea why and how to fix? pls help, thanks.

Matt

redclove
redclove Purchased

I’ve reuploaded the full size as you asked.

Veented

I’ve just replied it with more details! :)

Regards,
Filip

Veented

The issue was fixed by uploading an image in it’s “Full Size” into the Image-1 field the thumbnail is based on. :)

Regards,
Filip

Too bad it’s not translation ready. All WP themes of today should have the option to just translate everything in the theme within the admin panel. Some themes does this, they are setting a new standard.

Veented

Hello there,

But of course it is translatable via the Theme Options panel! That feature has been introduced the day theme was released over TWO YEARS ago. Here is a screenshot:

http://bit.ly/19QAlez

I wonder what’s your opinion now! :)

All the best,
Filip
Default-user

Screenshot 17 don’t show and it only draws an image frame, all the others does show. The admin translation feature isn’t mentioned in the description as far as I can see? Anyways, if it’s there it’s there and if I haven’t seen it I’m sorry. If it’s not in the description you should include it. Why the screenshot nr 17 doesn’t show I don’t know. Thanks for telling.

Veented

Hi again,

Here is a direct link to the screenshot:

http://bit.ly/17Xfdng

And thanks for pointing it out that the feature is not listed in the theme description! I must have forgotten to include it during a latest description rewrite/redesign. However, it is still listed in the Theme Banner as a key feature:

http://2.s3.envato.com/files/61060558/01_Preview.__large_preview.jpg

Warm Regards,
Filip

Hi there,

Great theme by the way! I have ONE question. In mobile view, the logo seems to not be visible – is there a setting or tick box i have not activated?

Thanks

Veented

Hello there,

Just visit the Theme Options / Retina menu and upload a higher resolution version of your logo image for those devices. :)

Regards,
Filip

Hello,

Is your theme ecommerce compatible? If so, with what ecommerce hosts?

Thanks, PM

Veented

Hello there,

I’m really sorry but I haven’t tested any Ecommerce plugin with the theme myself so I cannot guarantee they will work perfectly fine. However, many people have succesfully used the Cart66 plugin. :)

Regards,
Filip

Hi there,

I love this theme but I am having a problem with the slider. It doesn’t seem to be working at all. I only uploaded one photo for the slider and it is not showing up at all. Please can you help me fix this?

This is the website: http://bandbbodyshop.com/wordpress/

Thanks,

Sarah

Veented

Hello there,

Just set the “Homepage” template for your front page. :)

And for future support requests, please use our Support Board:

http://veented.com/support/

Best Regards,
Filip

Default-user

Oops… sorry!! I thought this was the support forum. I am really sorry. I actually have the “Home” set as the front page in the reading settings, is that what you’re referring to? Or is it something else?

Veented

Hi again,

I’ve just replied your topic:

http://veented.com/support/forums/topic/slider/

:)

Warm Regards,
Filip

Hi, Is it possible to have a logo (imagine the logo is made up of light rays) go beyond the header area and continue as part of the background? Thanks, Janell

Veented

Hello there,

It is of course possible but that feature does not come out of the box and will require some additional modification of the theme’s code. :)

Regards,
Filip

Default-user

Thanks for the fast reply!!!!

Veented

You are very welcome! :)

cgflab Purchased

Hi Veented,

I can’t figure out how to add that “æøå”-version of the League Gothic that I download from the link mentioned above. To me it seems that only replacement to other Google fonts are described. Can you describe the process further? Thanks

Best Christian

Veented

Hi again,

Just upload the new font files into the /purity/css/font folder replacing the old ones. And keep the default font settings in the Theme Options panel. :)

Regards,
Filip

Default-user
cgflab Purchased

Hi Filip. Thanks – it’s working now. Perfect! Best, Christian

Veented

You are very welcome, I’m glad I could help! :)

Regards,
Filip

Hi, a small pre-purchase question, does the theme have post types/formats like quote, link, image, video, etc.? Thanks.

Veented

Hello there,

First of all – thank you for the interest! And I’m truly sorry but those are not available out of the box and will require some additional tweaks in the code. However, posts with lightbox galleries are available. :)

Regards,
Filip

trishiss Purchased

I am having so much fun using this theme.. support is top notch; It is officially the winning theme giving me the least headaches and sleepless nights.

Veented

Hello there,

And thank you for your kind words, I truly appreciate it! I’m really glad you like the theme. :)

All the best,
Filip

Hi Filip!

Is it possible to set two differents blogs on my site?

1. I would like to have one set in a page (In my site called ‘Histórico’) connected with the “from the blog” (= ‘Noticias’) of the home, and the other one just set it in other page with blog format. The problem is when I create a post I can’t set it in the blog page that I want, I just can do it with the main blog page connected with the home. There are any possibility to get what I want (something similar with the multiple portfolios but for the blog).

2. If this is not possible. I can create a cathegory with a custom link for the second blog that I need, but I would like to hide some posts in the main blog page.

[My site: laestacioncentral.es]

I really apreciate your help.

Regards, Sara.

Veented

Hello Sara,

1. I’m truly sorry but that functionality is not available out of the box and will require some additional modifications of the code.

2. You may always add a “Custom Link” item to your website navigation menu with a link to one of your blog categories (which is actually an archive page). :)

Regards,
Filip

guretac Purchased

Hi! I have a problem with the installations, say:

Unpacking the package…

Installing the theme…

The package could not be installed. The theme is missing the style.css stylesheet.

Theme install failed.

Veented

Hello there,

Thank you for the purchase!

You may find an answer to your question here:

http://veented.com/support/knowledge-base/missing-stylesheet-error/

All the best,
Filip

Hi,

Is your theme WooCommerce compatible?

Veented

Hello there,

Thank you for the interest!

It is currently not compatible but I’m going to release a big theme update in about one week that will introduce that functionality. :)

All the best,
Filip

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