Discussion on Purity: Responsive, Clean, Minimal & Bold WP Theme

2591 comments found

  • Elite Author
  • Sold between 250 000 and 1 000 000 dollars
  • Exclusive Author
  • Bought between 100 and 499 items
  • Europe
  • Has been a member for 4-5 years

Hey everyone! We’ve got some news!

Since now, we are going to handle all support requests via our brand new Support Board. It consists of a Knowledge Base where you can find answers to commonly asked questions and a Support Forums where you can post your inquiries.

The best thing about it and the main reason we’ve decided for such a step is a possibility to search the site content which means that you may find the answer to your question immediately because someone could have already asked the same question in the past. :)

All the best,
Veented Team

  • Bought between 1 and 9 items
  • Has been a member for 2-3 years

Hi Veented team,

Support forum registration did not work, it says “Registration complete. Please check your e-mail.” but I never received an email.

Anyways, we are using Purity since early 2012 with plenty of custom coding and never updated the theme. Now, we want to use the fullwidth-portfolio option, but not overwrite the theme due to 1.5 years ongoing customization work.

Which files do we need to add/replace to have the option to choose the fullwidth for the portfolio posts?

We need the solution by Tues AM.

Thank you,

Veented

Hello there,

I can see that you’ve succesfully managed to create a topic on our forums! Here is our reply:

http://veented.com/support/forums/topic/help-with-swf-file/



All the best,
Filip

  • Bought between 50 and 99 items
  • Has been a member for 5-6 years

Hi

Can I add more than 10 images to a gallery?

Yhanks for your help

Veented

Hello there,

But of course! You may find out how here:

http://veented.com/support/forums/topic/image-limit-in-portfolio/

All the best,
Filip

Default-user

Thanks Filip!!!!!!!!!!!!!!

Veented

You are very welcome! :)

Warm Regards,
Filip

  • Bought between 1 and 9 items
  • Has been a member for 2-3 years
  • United Kingdom

Hey guys, just updating to Purity 2, but there is no update file in my download tab. Where can i find it? Cheers!

-emma

Veented

Hello Emma,

Just redownload the theme files as you did it the first time and follow this guide:

http://veented.com/support/how-to-update-from-version-1-to-2-0/

All the best,
Filip
  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

Hello, On the mobile version of our site when you try to “select page” there is no pages to select. For some reason the pages are not showing up. The site is www.falcondesignbuild.com. The site is passworded at the moment. If you email me at nick@falcondesignbuild.com I will give you the password so you look at it. Maybe this is a common issue that has been solved but unfortunately I don’t see where I can search through the prior comments for a solution. Thank You

Veented

Hello there,

I’ve just replied your forums post:

http://veented.com/support/forums/topic/mobile-version-select-pages-not-working/

All the best,
Filip

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

Excellent support for this theme, thank you very much!!!!

Veented

You are very welcome, I’m really glad I could help! :)

Warm Regards,
Filip

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

Hello,

Sorry for commenting here, but I’ve tried registering for the support site yesterday and not had the email with my login credentials.

I have a couple of issues:

1 – I registered with the support site, but the email hasn’t come through. Is there a way to get a new email sent?

2 – When viewing my site on a mobile device (iOS for testing), the site loads, but none of the pages are listed in the drop down.

3 – Images aren’t displaying for blog posts either as thumbnails, or within the posts themselves.

The site is www.haringtonschool.com

Thanks in advance, I always appreciated your support and work on such a great theme :)

Macca

Veented

Hello Macca,

First of all thank you for the kind words!

1. I cannot see any registration under “skydivemacca” username. Did you use another one? What e-mail did you register your account with?

2. Just visit the Appearance / Menus tab and assign your custom menu to “Custom Menu” location.

3. Please make sure that you upload your thumbnail images into the “image-1” field. :)

Regards,
Filip

Default-user

Hi Filip,

thanks for your reply :)

I used skydivemacca AT mac dot com – it went through the whole process and said an email was on the way.

Thanks for your other fixes above, they work now :)

Lastly, can you tell me where I can edit a category page, in particular, this one http://www.haringtonschool.com/category/news/

I want to remove the posted by, in and comment fields as well as format the way the date is displayed, the image size and how the stories will appear on the page.

Thanks again as always :)

Veented

Hello again,

Could you please try to register once again using a different browser (prefferably Chrome) and see if the email gets there? Also make sure that it’s not in your spam folder.

As for your question – it’s the /purity/archive.php file. :)

Regards,
Filip

Default-user

I’ve tried again using Chrome and again I get the message that an email is on the way, but no email? Checked junk etc and it hasn’t ended up there. Weird?

I’ve had a look in the archive.php file but it seems very limited? How would I remove the information I mentioned about?

thanks :)

Veented

Hi again,

In this case please try registering with a different e-mail address (seems that your current mail provider blocks e-mails sent from our site, you may contact them about that). :)

Oh and my apologise. The archive.php file loads a specific blog template from the /purity/templates/blog/ folder (by default it’s right-sidebar-1.php). But by modifying that file, you will also affect your main blog page.

Regards,
Filip

Default-user

Hi Filip,

My address is an Apple one, which would seem strange if they were blocking you. I have changed the email address associated with my envato account, tried to register again, but still no email with a password coming through?

I have managed to edit the sidebar-1.php – this has allowed me to remove the posted / tags / cat information.

How can I format the layout now? What size should I be adding pictures at to get a nice uniformed display? Ideally, I would like the images on this page: http://www.haringtonschool.com/category/news/ displaying as small thumbnails, rather than the giant pictures they are. How would I do that?

Also, which file do I need to edit to remove the poster details from the individual blog posts themselves?

Thanks as always! :)

Veented

Hi again,

All right, let’s keep our conversation here then. As for the issue, please add this rule to your style.css file:

.post-image img { width: auto; }

This will keep images in their original size. :)

Regards,
Filip

Default-user

Thanks :)

I’ve adjusted that and the images are no longer stretched – brilliant! Thank you :)

How can I now change the location so that they appear to the right of the text, rather than above? Is that possible?

Also, can I get rid of the space between the date and the copy on the category page?

www.haringtonschool.com/category/news

Veented

Hello again,

Why don’t you just use the Blog 3 layout? I think it has everything you need:

http://veented.com/themes/purity/blog-right-3/

(you will just need to remove specific elements from the right-sidebar-3.php file in that case). :)

Regards,
Filip

Default-user

Yes! That is perfect. How do I change the code so it uses that layout?

Thank you, your support is very gratefully appreciated :)

Veented

Theme Options / Blog menu. :)

You are welcome!

Filip

Default-user

Thank you so much for all your help. Seriously, it’s very, very much appreciated.

One very last question and then I promise to leave you alone!

Which file do I need to edit to change the layout and what is displayed on the post pages?

As an example: http://www.haringtonschool.com/2013/11/21/progress-update/

I’d like to remove the second header after the image (as it’s a repetition), the posted by / category etc and also change the location of the image as it looks a bit out there on its own.

Thank you :)

Veented

Haha, you are very welcome. And I hope you leave me alone because I was about to call the police!.. I’m just kidding of course. :)

As for your question it’s the single.php file.

All the best,
Filip

Default-user

Thank you, thank you, thank you! You sir, are a legend and gent.

Thank you for all your speedy support, it is very appreciated :)

Macca

Default-user

Ok, one last thing, then you can call the police for stalking… ;)

The social links in the footer don’t seem to work. Somehow, they’re adding the site url before the social url, so it’s just coming up with a 404.

I reset the theme to see if there was some rogue code, but it’s made no difference. Where can I edit it so that it only has the social networks url?

Also, In case I don’t fix it in time, I’ve lost the thumbnails for blog posts on the front page when I reset the theme. Wheres the box to bring them back to life?

Absolutely lastly – ever, I double promise, what is the best image sizes for the blog posts to make them look neat an unified from thumbnail through to the post itself?

THANKS!!! :)

Veented

Hello again,

Thank you for the kind words!

1. As for the social links issue, please make sure that your URLs start with “http://” prefix. :)

2. Thumbnails are based on images uploaded into the “Image-1” field.

3. It’s 663×220. :)

Regards,
Filip

Default-user

Yay!

Thanks – now I promise to leave you alone. Unless of course you can help me get a login to your support site so that I can bother other users!

Macca :)

Veented

Haha, you are welcome. And please try registering with a gmail account. :)

Regards,
Filip

  • Bought between 1 and 9 items
  • Has been a member for 2-3 years
MTD2012 Purchased

Hi

I have installed Purity Theme and am unable to get theme options to function. I can add text and a logo to the home page. But the colours, background image and typography is not changing when I edit them in theme options.

I have tried deleting theme from WP and installing using ftp instead of via Wordpress. This has not solved the problem although I now have a message within my WP Dashboard that says the theme called __MACOSX is broken because the Stylesheet is missing.

I can see that when I extracted the zipped Purity files on the server two folders have appeared. One called Purity and one called __MACOSX which contains another version of the Purity folder.

I’m using WP version 3.7.1.

Can you help me get this theme working please?

Many Thanks

Veented

Hello there,

Sure I can help! :)

The folder that you need to have in your /wp-content/themes/ folder is the one unzipped from the “purity_package.zip” file. Please check this article for more information:

http://support.envato.com/index.php?/Knowledgebase/Article/View/269/0/my-wordpress-theme-isnt-working-what-should-i-do

All the best,
Filip
Default-user
MTD2012 Purchased

Thanks Filip for your quick response.

I did try the direct upload to the theme folder as outlined in the link you referenced but problem still exists.

Are there particular files from the Purity Theme folder I can upload as individual files to try and fix the lack of function within the ‘typography’, ‘background image’ and ‘colour’ features of the Theme Options.

Everything appears to be available within the Theme Options but when I change the settings the site does not change in appearance.

Also the fonts don’t appear as they do on the preview site either.

I have used a plugin called Easy Coming Soon to hide the the site as I work on it. So I did try to disable and then delete this plugin but had no effect.

Other plugins used are Akismet, Limit Login Attempts, WordPress SEO and WordPress Importer. Do you know if any conflicts between these and the Purity theme?

Any advice is much appreciated. Many Thanks

Veented

Hello there,

The issue where Theme Options changes are not being saved is usually caused by a wrong theme path. Please drop me your WP login information privately through the contact page on my Profile Page and I’ll debug it for you. :)

Regards,
Filip

Default-user
MTD2012 Purchased

Thanks, just sent you an email.

Veented

I’ve just replied it. :)

Regards,
Filip

Default-user
MTD2012 Purchased

Hi Filip, Just wanted to let you know I appreciate your excellent support while I had some issues getting the theme installed properly. All good now and theme is great. Huge thanks!

Veented

Hey,

You are very welcome, I’m really glad I could help! And please don’t forget to rate the theme if you like it. :)

Regards,
Filip

  • Bought between 1 and 9 items
  • Has been a member for 2-3 years

Hey, I’ve also registered some time ago at Veented and have not had a confirmation email.

My lightbox suddenly stopped working, instead it loads the image in a blank window. http://www.mattdurant.com

i’ve since updated to the current purity version and it is still happening.

Also, my thumbnails are stretched vertically since the update. Any idea why and how to fix? pls help, thanks.

Matt

Veented

Hello Matt,

I’ve just reset your password and sent on your e-mail.

As for the issue, there is a javascript conflict on your website. Please deactivate your plugins and check which one causes the issue. :)

Regards,
Filip

redclove

Thanksyou, I will look into the Veented. You were right about the JS conflict, but what about the image thumbnail stretching?

cheers

Veented

My apologise, I missed your second question! I’m just looking at your website and cannot see any issue with thumbnails. Can you provide a screenshot?

Regards,
Filip

redclove

If you look at the most recent portfolio entry (Anomaly in Red #7) you will see that the big ring is a cropped perfect circle, yet the thumb has stretched it to a vertical oval. This only *seems to have happened for my last 3 entries from what I can tell. I’ve tried regenerating the thumbnails, but it won’t change. http://www.mattdurant.com

Veented

Thank you for making it clear, I can see the issue now. It happens because thumbnails are being cropped to 446×314 dimensions (they are a bit bigger to display perfectly on mobile devices) and those three particular images from your last 3 posts are only 217 in height in their original resolution. What I’d suggest is uploading a higher resolution version of your images (that are at least 314 pixels in height). :)

Regards,
Filip

redclove

Ah I see. So this is new with 2.0? I’ve been uploading 662 width images to maximise clarity since WP does such a terrible job on compression. Thats why these ended up so short. It’s the only way I can squeak a little more out for image quality. I still wish I could set it higher, has anything changed there?

Veented

Hi again,

Since 2.0 version, all images are being cropped by the AquaResizer script that processes your images in their “large” size. Please give it a try and upload a higher resolution version. :)

Regards,
Filip

redclove

Ok, tried it, it still isn’t as good by default compared to when I upload my own 662 Width image. Can the aq script be modified to control quality?

Thanks for your ongoing support, it is unrivalled in my experience. A great product.

Veented

Hi again,

Thank you for the kind words, I’m really glad I can help. :)

You may try turning off the “Hard Crop” mode by modifying this line of your functions.php file:

echo aq_resize($thumb,$width,$height,true);

to:

echo aq_resize($thumb,$width,$height,false);

But there is no real parameter to control crop quality.

Regards,
Filip

redclove

Hmm, turning off the Hard Crop seems to stretch all the images to fit the thumb size. I don’t mind the crop. I uploaded a full size image for the latest portfolio entry and it is still stretching.

*Edit – Ok it works if I add white bars on top and below the image to bring the original to 662×314. It’s not ideal but works for now.

redclove

It is disappointing though. I want high res images. From what I understand it is a WP restriction and not your fault.

Veented

Indeed it is. However, please drop me your WP login information privately and I’ll see what I can do. I hardly ever get complaints about image quality issues.

redclove

Ok, how do I send that to you?

Veented

Just use this form:

http://themeforest.net/user/Veented#contact

Regards,
Filip

redclove

sent, thanks

Veented

I’ve replied it. :)

Regards,
Filip

redclove

I’ve reuploaded the full size as you asked.

Veented

I’ve just replied it with more details! :)

Regards,
Filip

Veented

The issue was fixed by uploading an image in it’s “Full Size” into the Image-1 field the thumbnail is based on. :)

Regards,
Filip

  • Bought between 1 and 9 items
  • Has been a member for 3-4 years

Too bad it’s not translation ready. All WP themes of today should have the option to just translate everything in the theme within the admin panel. Some themes does this, they are setting a new standard.

Veented

Hello there,

But of course it is translatable via the Theme Options panel! That feature has been introduced the day theme was released over TWO YEARS ago. Here is a screenshot:

http://bit.ly/19QAlez

I wonder what’s your opinion now! :)

All the best,
Filip
Default-user

Screenshot 17 don’t show and it only draws an image frame, all the others does show. The admin translation feature isn’t mentioned in the description as far as I can see? Anyways, if it’s there it’s there and if I haven’t seen it I’m sorry. If it’s not in the description you should include it. Why the screenshot nr 17 doesn’t show I don’t know. Thanks for telling.

Veented

Hi again,

Here is a direct link to the screenshot:

http://bit.ly/17Xfdng

And thanks for pointing it out that the feature is not listed in the theme description! I must have forgotten to include it during a latest description rewrite/redesign. However, it is still listed in the Theme Banner as a key feature:

http://2.s3.envato.com/files/61060558/01_Preview.__large_preview.jpg

Warm Regards,
Filip

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

Hi there,

Great theme by the way! I have ONE question. In mobile view, the logo seems to not be visible – is there a setting or tick box i have not activated?

Thanks

Veented

Hello there,

Just visit the Theme Options / Retina menu and upload a higher resolution version of your logo image for those devices. :)

Regards,
Filip

  • Bought between 10 and 49 items
  • Has been a member for 1-2 years

Hello,

Is your theme ecommerce compatible? If so, with what ecommerce hosts?

Thanks, PM

Veented

Hello there,

I’m really sorry but I haven’t tested any Ecommerce plugin with the theme myself so I cannot guarantee they will work perfectly fine. However, many people have succesfully used the Cart66 plugin. :)

Regards,
Filip

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

Hi there,

I love this theme but I am having a problem with the slider. It doesn’t seem to be working at all. I only uploaded one photo for the slider and it is not showing up at all. Please can you help me fix this?

This is the website: http://bandbbodyshop.com/wordpress/

Thanks,

Sarah

Veented

Hello there,

Just set the “Homepage” template for your front page. :)

And for future support requests, please use our Support Board:

http://veented.com/support/

Best Regards,
Filip

Default-user

Oops… sorry!! I thought this was the support forum. I am really sorry. I actually have the “Home” set as the front page in the reading settings, is that what you’re referring to? Or is it something else?

Veented

Hi again,

I’ve just replied your topic:

http://veented.com/support/forums/topic/slider/

:)

Warm Regards,
Filip

  • Bought between 1 and 9 items
  • Has been a member for 3-4 years

Hi, Is it possible to have a logo (imagine the logo is made up of light rays) go beyond the header area and continue as part of the background? Thanks, Janell

Veented

Hello there,

It is of course possible but that feature does not come out of the box and will require some additional modification of the theme’s code. :)

Regards,
Filip

Default-user

Thanks for the fast reply!!!!

Veented

You are very welcome! :)

  • Bought between 1 and 9 items
  • Has been a member for 2-3 years
cgflab Purchased

Hi Veented,

I can’t figure out how to add that “æøå”-version of the League Gothic that I download from the link mentioned above. To me it seems that only replacement to other Google fonts are described. Can you describe the process further? Thanks

Best Christian

Default-user
cgflab Purchased

Sorry. I was referring to this 1 year old question: Can you help me how to enable the danish characters (æ, ø, å) for the heading font; League Gothic?

Veented wrote: The default font (League Gothic) indeed doesn’t support too many glyphs. But you may check if this extended version of the font support your characters (through the “Test Drive”): http://bit.ly/ycf7Gw Just follow the font changing guide included with the Theme Documentation.

Best, Christian

Default-user
cgflab Purchased

Thanks for your fast response Filip!! I believe it’s correct that the font in the link will solve the æøå issue. My problem is understanding how to transfer it to the Purity installation in WP. Have read the documentation about switching font but don’t understand how it refers on a new font outside Google-fonts. Can you help describing the installation process further? Thanks, Christian

Veented

Hi again,

Just upload the new font files into the /purity/css/font folder replacing the old ones. And keep the default font settings in the Theme Options panel. :)

Regards,
Filip

Default-user
cgflab Purchased

Hi Filip. Thanks – it’s working now. Perfect! Best, Christian

Veented

You are very welcome, I’m glad I could help! :)

Regards,
Filip

  • Bought between 10 and 49 items
  • Has been a member for 0-1 years

Hi, a small pre-purchase question, does the theme have post types/formats like quote, link, image, video, etc.? Thanks.

Veented

Hello there,

First of all – thank you for the interest! And I’m truly sorry but those are not available out of the box and will require some additional tweaks in the code. However, posts with lightbox galleries are available. :)

Regards,
Filip

  • Bought between 50 and 99 items
  • Has been a member for 1-2 years

I am having so much fun using this theme.. support is top notch; It is officially the winning theme giving me the least headaches and sleepless nights.

Veented

Hello there,

And thank you for your kind words, I truly appreciate it! I’m really glad you like the theme. :)

All the best,
Filip

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

Hi Filip!

Is it possible to set two differents blogs on my site?

1. I would like to have one set in a page (In my site called ‘Histórico’) connected with the “from the blog” (= ‘Noticias’) of the home, and the other one just set it in other page with blog format. The problem is when I create a post I can’t set it in the blog page that I want, I just can do it with the main blog page connected with the home. There are any possibility to get what I want (something similar with the multiple portfolios but for the blog).

2. If this is not possible. I can create a cathegory with a custom link for the second blog that I need, but I would like to hide some posts in the main blog page.

[My site: laestacioncentral.es]

I really apreciate your help.

Regards, Sara.

Veented

Hello Sara,

1. I’m truly sorry but that functionality is not available out of the box and will require some additional modifications of the code.

2. You may always add a “Custom Link” item to your website navigation menu with a link to one of your blog categories (which is actually an archive page). :)

Regards,
Filip

  • Bought between 1 and 9 items
  • Has been a member for 2-3 years
guretac Purchased

Hi! I have a problem with the installations, say:

Unpacking the package…

Installing the theme…

The package could not be installed. The theme is missing the style.css stylesheet.

Theme install failed.

Veented

Hello there,

Thank you for the purchase!

You may find an answer to your question here:

http://veented.com/support/knowledge-base/missing-stylesheet-error/

All the best,
Filip

  • Bought between 50 and 99 items
  • Has been a member for 2-3 years
  • Referred between 1 and 9 users

Hi,

Is your theme WooCommerce compatible?

Veented

Hello there,

Thank you for the interest!

It is currently not compatible but I’m going to release a big theme update in about one week that will introduce that functionality. :)

All the best,
Filip

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