Hey everyone! We’ve got some great news!
We handle all support requests via our Support Board. It consists of a Knowledge Base where you can find answers to commonly asked questions and a Support Forums where you can post your inquiries.
The best thing about it and the main reason we’ve decided for such a step is a possibility to search the site content. It means that you may find the answer to your question immediately because someone could have already asked the same question before.
We’ve also released a big 3.0 Theme Update that brings tons of new features including WooCommerce, WPML, Contact Form 7 plugins support, new gallery system management, new header options and much more! You may see a full list of changes here.
All the best,
Beautiful site with a classy and modern design. Easy to manipulate with an excellent support team!
Thank you so much for the kind words, we truly appreciate it. We are really glad that you are happy with the theme!
in portfolio the post-thumbnails are shown backwards i can change the position of the thumbnails by changing the date of the article…but this means also that on the homepage ( recent post) it will show the oldest post as newest.
Can you help me, please?
That is truly odd, everything works perfectly fine on my side and no one has reported a similar issue before. Have you got any plugins installed? If so, please deactivate them and test it again. If that doesn’t help, please open a topic on our Support Forums and we will fix it right away.
hello. thanks for the new upgrade.
Im very happy with your theme, im using it 3 years ago
i had upgrade to 3.0 to create a store on my site but i can’t find the way to doit.
help plz !!
Thank you for the kind words, I’m glad you like the theme!
As for your question – just install the WooCommerce plugin and follow their tutorials. They’ve got everything very well described.
All the best,
Hi! Beautiful theme!
I want to know what its mean, in the portfolio “1 column”, this text in orange “fatal error…..”, I see that in the demo, end this is the portfolio that I like, but is not valid??
Thank you for the kind words and the interest!
And thank you so much for pointing this out – there is indeed an issue on the One Column 1 portfolio layout. I’ve just fixed it on the live preview’s and going to release a short fix in few minutes.
Recently the logo for my site has started displaying at a smaller size than it used to. And the retina logo for mobile is not displaying properly, it’s squished. Do you know how to correct this?
You may find an answer to your question on our Support Forums:
first of all. I really like your template..works fine for me – keep it up!
But, I got 3 little problems, I just couldn`t find the solutions here.
1. How do I hide the second post title under the devide line (http://tirelessdesigner.com/?p=683)
2. How can I hide the “author” in the recent post section on my start page (http://tirelessdesigner.com/)?
3. How can I hide “go to portfolio” underneath the recent post sections?
Thanks for helping me.
Thank you for the kind words, I truly appreciate it!
1. It seems that it’s being added manually. Please edit your post content and remove the “Newcomer” heading.
2. Just open the /functions/homepage-functions.php file and remove this line:
<?php vntd_post_meta('short'); ?>
3. Edit the same files (/functions/homepage-functions.php) and remove this line:
<a href="<?php echo ">" class="goto"><?php echo $tr_view_more.' ?'; ?></a>
And for future support requests, please use our Dedicated Support Forums.
And sorry, didn’t know that.
You are welcome! I’m glad I could help.
Hi again, really do not wanna bother you, but I don’t have a homepage-functions.php anywhere…
If you got an other idea, let me know. Cheers again, S
ps. I can’t sign in at the dedicated support forum…not sure if I need to register?!
Yes, you will need to register there but it’s really quick and easy.
As for the file, please make sure that you’ve got the very latest theme files installed. If not, please follow this guide and update them:
I have a probleme wirh my child theme (parent = purity).
the header call parents css and js and not child files.
why wp_head dot not call child files ?
Thanks for the answer. But if i modified css and js i would like to call this css & js files (child files) instead of parents files ! ...
And why function ts_custom don’t call child files ?
You may easily modify the parent theme to load the child’s css and js files. And yes, it’s within the ts_custom function. Just look for a specific script or css file that you would like to be loaded from child’s folder and change the accompanying “get_template_directory_uri()” part to “get_stylesheet_directory_uri()”.
Perfect, thank !
You are welcome.
Thanks in advance and god job!
Thank you for the interest and kind words.
1. Yes, it is included!
2. Sure, you may insert a secondary menu in a Top Bar section.
3. Just drop me an e-mail after you purchase the theme and I’ll provide you an extended version of the font that supports all the latin characters.
4. That is correct.
Love this theme—beautifully designed and worked great out of the box except for a few small bugs. Customer support was prompt, friendly, & helpful in getting those resolved quickly!
Thank you for the kind words, I truly appreciate it! I’m really glad you like the theme.
Curious how, or what the approach is to setting up a shop and shopping cart on Purity – as in the theme demo? Is it a new feature in theme update. Any insight would be helpful. Thank you.
Just install the WooCommerce plugin and follow the instructions in their documentation and website.
Hey, great theme
I just have one issue though. For the contact page, if I choose to show the google map, the contact page ends up being blank. When I choose to disable the google map, then it shows the contact form (without map of course) But text widgets I add to the Contact Sidebar don’t show up.
Thank you for the kind words.
That’s really odd. Do you have the latest theme files installed? If not, please follow this guide and update your theme:
Yeah I do, the theme is currently 3.0.1.
Can you please drop me your WP login information privately on email@example.com so I can debug it for you?
Recent Work Settings on homepage can be set to 3 or 4 Columns…. its very nice but i need 5 Columns on that spot. can you please help me with that?.
It is of course possible but will require some additional modification of the /functions/homepage-functions.php file. You will need to modify the $query_count value (from 4 to 5) and then style it properly in the style.css file by changing the “width:213px;” attribute in specific rules.
You are welcome!
I am thrilled with this theme! It is clean and gorgeous both inside and out: it looks lovely, and when I dig into the code to make customizations it’s easy to find my way around. The support on the new board is exceptional: the answers are consistently clear, concise, friendly, and complete. I had a problem making some tweaks and they helped me resolve a subtlety that would have eluded me for days. I couldn’t be happier with how my site is looking, and the stellar support and clear code make it a pleasure to build pages. Very highly recommended.
I’m just speechless! Thank you so much for your truly kind words, I truly appreciate it! I’m also really glad that you are happy with the theme. I wish you good luck with your website!
This is a great theme. Easy to use. And minimalist. I love it.
I have a question concerning blogging. Is there a way to have several blogs on the site, each with various sets of categories?
You have this possibility with portfolios. But I didn’t find it for the blog. It seems to me that you can either have all the articles or none.
Thanks a lot for your answer.
Thank you for the kind words, I truly appreciate it!
And I’m sorry but multiple blogs are currently not available out of the box. As for now, you may add a link to a specific blog category to your menu (Appearance / Menus) that will display an archive of posts in the chosen category.
However, we will definitely consider adding that functionality within next theme updates!
Thank you for your answer.
Yes, that would be a way to do it. But then you would have the articles in full format instead of their summarized version with small thumbnails like on the blog.
I’ll wait for your next update eagerly then.
The Archives page should be displayed in the exact same style as the Blog page. If you choose the “Small Thumbnail” style for your Blog then the same settings will be applied for Archives page.
I have a question concerning languages.
I have installed WPML and most of it works well with your theme.
However, what I would like to do is to maintain my web site in two languages (English and French).
With WPML, I can translate almost everything except the prompts of the theme itself. It seems I can have them in one language or the other, but on both versions of the site. (Like for instance Posted by, In, and so on.)
I have generated the fr_FR.mo and fr_FR.po files for your theme (If you want them, I can send them to you). But it doesn’t help. So I don’t know how I can solve that problem. Any idea?
Thanks a lot.
If my question isn’t clear enough, please let me know and I will try to reformulate it.
The translations provided by the “Translate Panel” in the Theme Options are being automatically disabled when the WPML plugin is active. Can you please drop me your WP login information privately on firstname.lastname@example.org so I can debug it for you?
Ps. For further questions, please use our dedicated Support Forums.
In our install, WPML top bar drop down menu is not working in safari from iphone and ipad, it is working in the rest of the browsers we tested (even chrome for iphone/ipad), though. Pressing it won’t drop down any item.
Besides, is there anyway to display the flags beside the language name?.
We also need to develop a homepage in english and another in spanish, both with homepage layout, and different sliders. How can we achieve this?
On the other hand, there is something we would like to change in the mobile view (iphone, for example). The menu transforms itself into a drop down as a part of the responsive design, what is needed to change it in order to display all menu options instead of the drop down?
This is critical.
Can you please drop me your website URL privately on email@example.com so I can debug it on my mobile devices?
It is of course possible to display flags but it will require some further modification of the vntd_topbar_langs() function (/functions/general-functions.php file). As for the menu, it is also possible but it’s more of a customization request and is beyond the scope of our free support.
Hi, does the new version have a testimonials widget?
Thank you for the interest!
And I’m truly sorry but testimonials are not a built-in feature of the theme. But we will definitely consider adding them in one of the next updates.
Hi, just wondering if it’s possible to increase the height of the slider on the Home page? I notice your page here on ThemeForest indicates Revolution Slider is included, but I can’t seem to find it.
You may easily change the homepage’s slider height in the Theme Options / Slider menu. As for Revolution Slider, you may find it in “Plugins” folder after downloading the Main Theme Files from ThemeForest.
Thanks Filip … sorry, I found the answer not longer after I posted. I was expecting all the slider information to be together in the admin.
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