252 comments found

  • Bought between 1 and 9 items
  • Has been a member for 2-3 years
  • Romania
Dintisor Purchased

Hello , i purchased this theme in the idea i could have a testimonial slider like in many of your themes. Is it possible to insert one ?

Thank you

cmsmasters

Unfortunately Qreator has no Testimonials widget, only Comments Widget. There’s no way to add the widget now.

Only two of our themes – the very first ones – Blakesley and Clockstone – have this widget integrated.

Default-user
Dintisor Purchased

....and the last one Willbridge…. Anyway Thank you for ur answer

cmsmasters

Willbridge Testimonials widget shows Quote Post format excerpts.

  • Bought between 1 and 9 items
  • Has been a member for 2-3 years
  • Romania
Dintisor Purchased

Can any Qreator widget show the same ?

cmsmasters

Not exactly.

Another widget has also a sliding feature – a Portfolio Items Widget. But, of course, it’s not the same – it can show only portfolio projects. You can see it at our demo web site: http://screencast.com/t/xnyOYXdOS
Or you can use Comments Widget, but it won’t show any images.

Default-user
Dintisor Purchased

The images dont matter … if I can have a sliding of comments , like the testimonials it would be great …

cmsmasters

Portfolio Items will show you project text excerpt and won’t work without images.

  • Bought between 10 and 49 items
  • Has been a member for 2-3 years
  • Russian Federation
mishka48 Purchased

5 months ago I’ve posted this comment here:

The second and the last item I’ve purchased from cmsmasters I bought a lot of items here on themeforest, but I never met such kind of so called support.
My first experience was with clockstone theme. I submited support ticket (with all credentials) with a simple question about none working slider.
After two days I received the following answer “You’ve renamed some files at your server. Please, rename them all back and your slider will work again.” What files? You were on my server. Is it difficult to point exactly what I’ve done wrong?
Now about Qreator. If you think that you’ll easily import and apply included skins – you are mistaken. A lot of users have this question on support forum and there are no clear answer how to do it. Personally I’m do not want to ask them any more questions – not here, either on their so called support forum.
My advice for future customers: do not purchase nothing from the authors who wrote in their comments :“According to Envato’s policy, we don’t have to provide support for any of our product.> (as cmsmasters do) You’ll never meet such statement from really elite authors.
Dear cmsmasters, if you expect that your customers will be loyal to you – you should change the way how are you speaking with your customers.
  • Bought between 10 and 49 items
  • Has been a member for 2-3 years
  • Russian Federation
mishka48 Purchased
cmsmasters replied
Dear Mikhail, we’re very sorry for causing inconvenience. We’ll do our best to match the highest service standards and surely develop our support system, especially documentation on our themes. To get assistance, please, submit a personal support ticket here.

5 months passed

I thought that something changed with support and submitted the personal ticket with the same and very simple question:
I’ve imported q-church style and can’t apply it. Please explain me what I’m doing wrong?
Very soon I’ve received very simple decision of my issue:
Did you follow all the instructions from our How To (index file in Documentation folder, open it with your browser)? Please note, that all plugins have to be activated before importing the Q-Style. Looking forward to your response. Regards, Alex, cmsmasters support manager
Dear cmsmasters, thank you for your detailed response. Your support system is really
matching the highest service standards
:reallyevil:
  • Bought between 10 and 49 items
  • Has been a member for 2-3 years
  • South Africa

I am having trouble with the video short-code. The video urls are not working and your doc file doesn’t show exactly how to insert a video on the portfolio page. could you please assist?

cmsmasters

Please, make sure that the video URL has http:// instead of https://

Default-user

Thank you very much. I have one other question. I would like yo add that website iframe into the portfolio. How would I go about doing that? Or is that not possible?

cmsmasters

I’m not sure I got you. Can you, please, submit a personal support ticket here and describe what you’re about to do in more details? Thank you.

Default-user
Im talking about adding websites to the portfolio section but instead of opening an image like the rest I want the iframe feature like on your site: http://qreator.cmsmasters.net/lightboxes/ Your doc file also says nothing about lightboxes. How do I add them?
cmsmasters

There’s no way to add iFrame in a way your project displayed it like other images in a lightbox on the Portfolio page. But you can use a featured image in the project and just add this code to add the link with iFrame in the content area:
<a rel="prettyPhoto" href="http://yoursite.com/?iframe=true&width=100%&height=100%" title="Lightbox with iFrame">Outside Webpage (Iframe)</a> – just use the link needed instead of http://yoursite.com

  • Bought between 1 and 9 items
  • Has been a member for 2-3 years
nueve99 Purchased

Hi! I need some help to install one of the Q-Styles. I follow the steps to install it, but not work. Please send me a step by step manual to install one Q-Styles. Thanks in advance Carlos

cmsmasters

Dear Carlos. Can you, please, submit a personal support ticket here, so our support staff could help you? It would be nice to have your wp-admin and FTP data in the ticket as well – just in case.

Thank you.

  • Bought between 10 and 49 items
  • Has been a member for 2-3 years
impsart Purchased

Hello… I’ve just noticed that the “tag” page is somewhat broken. It’s working fine from your demo, but from my site it’s broken. Can you please take a look?

Thanks!

cmsmasters

Sure, we can :)

Please, submit a personal support ticket here, provide your FTP and wp-admin data – and we’ll get back to you asap!

Thank you.

  • Bought between 10 and 49 items
  • Has been a member for 2-3 years
  • United States

I purchased this theme. Just FYI , your support forum is down. I am not 100% confident if my support ticket went through. Can you verify that the support ticket system is up and running or provide me with an alternative contact method? Thank you.

cmsmasters

Hello. We are very sorry for causing inconvenience. We experienced some technical problems, but we did our best to solve it, and now everything is fine. You can try our Forum now.

Should you have any questions, please, create a personal support ticket here. If you’re not sure whether our support system is up, you can create a ticket right at Zendesk: https://cmsmasters.zendesk.com/home

Default-user

That is where I originally sent my support ticket. This theme’s files are incomplete and causes WordPress to crash. I have a deadline to meet with completing a website and your support forums are broken, you are giving me little to no customer support and you are taking over three days to respond to my post here?

This doesn’t inspire much confidence, guys.

I am submitting another support ticket, sending you a direct message through Themeforest, and submitting the ticket through Zendesk as well. Hopefully you will recognize the bind you have put me in and give me a timely solution to this problem.

cmsmasters

This theme can not be incomplete and crash your WordPress unless you did something wrong. Please, make sure you followed our HOW TO instructions carefully. It’s the index.html file in the \DOCS\ folder. Open it with your browser. Read the Installation chapter.
This forum thread may be helpful as well: http://forums.cmsmasters.net/showthread.php?404-FAQ-Installation-issues-amp-Demo-Content
Our support staff will reply in the ticket right now.

Please, send them your FTP data as well. It seems that you’ve deleted all theme files, right?

  • Bought between 10 and 49 items
  • Has been a member for 2-3 years
  • South Africa

Sorry to ask what might be a stupid question, but how do I update the Qreator theme to the latest one. I see you have updated a few things and I would like to make use of the latest theme if possible. Please advise.

cmsmasters

Please, download fresh theme archive from Themeforest and follow our README instructions which you can find in the FIX folder inside of it. You should make a backup of your theme – just in case, or if you have made some coding changes.

Should you have some more questions, please, feel free to contact our support guys here.

  • Bought between 50 and 99 items
  • Has been a member for 4-5 years

I have your theme installed here: www.ascensosimoes.com

Suddently, the twitter widget stopped working. Do you know what it is?

Best Regards, Joel Galvão

cmsmasters

Hi, Joel. Yes, I have a few guesses regarding this issue. If something suddenly stops working, most likely you’ve added incompatible plugin or made some changes in the theme code. But it’s hard to say for sure yet. Need to see your web site first.

All support is given through our Support Forums or you can submit a personal support ticket. Please, create a support ticket. Don’t forget to provide your wp-admin and FTP credentials, and we’ll get back to you as soon as possible.
Thanks!

  • Bought between 10 and 49 items
  • Has been a member for 2-3 years
  • South Africa

Hello

I have uploaded this website and i was building it on a test domain. Everything was working fine. But when I moved it to the live domain I had to re link some things, The slider being one. But it is showing that there is a slider present but the images will not display. I have even tried adding a new slide with new images and still nothing shows. I have loaded the Business-2 slider but I dunno why it will not work. Please assist me on this. http://www.infoworks.biz/

cmsmasters

Hi, thanks for purchasing our product!

Please, check whether you have “777” access settings to the following folders:
/wp-content/themes/qreator/images/cache
/wp-content/themes/qreator/images/social_icons
/wp-content/themes/qreator/images/theme_icons
/wp-content/themes/qreator/images/bgs

For further assistance, please, submit a personal support ticket here, as providing help via comments is beyond our support policy.

Default-user

But why would the slider work in certain browsers only. I tested and built this site on a sub-domain on the same site domain and everything worked fine. I didn’t have to change any permissions at all. Why would I have to do that now. And That 777 didnt work either. So what do I do now?

cmsmasters

Can’t say until you have no ticket. Need to study your issue deeply.

  • Has been a member for 5-6 years
  • Bought between 100 and 499 items
  • Referred between 1 and 9 users
  • United States
neruda Purchased

This is a great theme. One of the bests I have purchased in fact!

Can you tell me if it is possible to disable your SEO function in order to use the WordPress Seo by Yoast plugin instead? It’s an essential plugin for many of us.

Also is there a way to choose not to have a background on the slider area? It seems like once I have selected one there isn’t a way to unselect it.

cmsmasters

It’s a big pleasure to read your feedback.

However, there’s no way to disable our SEO, and Qreator is incompatible with SEO by Yoast. But our newest WordPress theme – Roundone – is compatible to most popular plugins and it’s also responsive.

As about your slider background – you should be able to turn it off. Please, please, submit a personal support ticket here, provide your wp-admin credentials and ask our support guys to check your web site.

neruda
neruda Purchased

Thanks. I went ahead and gave it a try and it seems that the latest version of SEO by Yoast works just fine with this theme.

It turns out that this theme does in fact have the option to disable it’s built in SEO: Qreator -> General Options -> SEO Tools—> Disable.

I didn’t realize it was there when I posted my question.

cmsmasters

Sorry, didn’t mean to confuse you. It’s just that you can’t get rid of it completely, and when the plugin is active it may cause some issues.

I hope this SEO plugin will work fine this time :)

  • Has been a member for 5-6 years
  • Bought between 100 and 499 items
  • Referred between 1 and 9 users
  • United States
neruda Purchased

Will you give us the heads up if it’s safe to upgrade to WP 3.5?

cmsmasters

Hi. Actually not yet.
At the moment we are working on a new theme version, which will be compatible to the latest WP.

We’ll let you know when it’s ready. Give us few days, please.

Thanks for your patience.

cmsmasters

Dear neruda, we have updated Qreator and it should work fine with WordPress 3.5 now. Also we made it more secure.

Please, upload new theme archive.

  • Bought between 50 and 99 items
  • Has been a member for 3-4 years
  • United Kingdom
Stoutty Purchased

I’ve just updated to WP 3.5 and it’s killed the admin panel, have submitted a support ticket, hopefully there’s a fix

cheers

cmsmasters

We are sorry for causing inconvenience.

At the moment our developers are working on a new theme version, which is compatible to the latest WP.

We’ll let you know when it’s ready. It may take a couple of days. You may downgrade your WordPress to some earlier version to avoid issues.

Thanks for your patience.

cmsmasters

Hi there.
We have great news for you! The newest theme version in compatible with WP 3.5. Please, upload new theme archive from Themeforest.

  • Bought between 50 and 99 items
  • Has been a member for 2-3 years

Hi I have just upgraded the new Qreator (WP3.4) and I am getting the following error

Parse error: syntax error, unexpected $end in /home/myweb260/public_html/abentivoglio.eu/DT/wp-content/themes/qreator/theme/administrator/admin-scripts.php on line 108

I had to delete the folder using filezilla to have my WP installation back. I have tried to install it a couple of times with the same result/.

please help

cmsmasters

Hi, thanks for purchasing our product! All support is given through our Support Forums or you can submit a personal support ticket. Please, create a support ticket, describe your issue in details, you can use screenshots. Don’t forget to provide your wp-admin and FTP credentials, and we’ll get back to you as soon as possible.
Thanks!

  • Bought between 50 and 99 items
  • Has been a member for 3-4 years
  • United Kingdom
Stoutty Purchased

HI I’ve just installed the new version of the theme along with upgrading wordpress and now the theme panel doesnt work, if if i click the links nothing happens.

  • Bought between 50 and 99 items
  • Has been a member for 3-4 years
  • United Kingdom
Stoutty Purchased

actually it’s only downloading and installing 1.8 is that right?

cmsmasters

Oh, sorry. It was a mistake – we uploaded old theme version in qreator.zip.

We are working on new updates now. Please, give us some time.

Thanks for your patience.

  • Bought between 100 and 499 items
  • Exclusive Author
  • Has been a member for 4-5 years
  • United States
omnoogle Purchased

Hello,

I’m having the same issue as Stoutty. My theme admin panel isn’t working. There are a few other bugs I’ve noticed but I’ll open a support ticket for those.

Thanks! Kevin

cmsmasters

Hi, Kevin. We’ll do our best to figure out what may cause your issues and make all necessary fixes asap!

Please, don’t forget to provide your access credentials in the support ticket.

Thanks!

  • Bought between 100 and 499 items
  • Exclusive Author
  • Has been a member for 4-5 years
  • United States
omnoogle Purchased

Hi (again),

Where do I find the shortcodes for the tooltips and lightboxes? Also, is it possible to have a shortcode in a lightbox? For example, I want to make a pricing table that shows in a lightbox when a visitor clicks a button or link.

If not, how about just html?

Thanks! (again)

cmsmasters

Dear Kevin. Sorry for a delayed reply.

The shortcodes for the tooltips and lightboxes are the same as for Oakland theme. Please, see the instruction in Oakland’s documentation: http://oakland-docs.cmsmasters.net/shortcodes/

As about tables in lightbox – you can create a page with your tables and make a Lightbox with iFrame using this code (just replace yoursite.com with the link at the page with tables):

<a title="Lightbox with iFrame" href="http://yoursite.com/?iframe=true&width=100%&height=100%" rel="prettyPhoto">Outside Webpage (Iframe)</a>

Here you can see how this shortcode works.

  • Bought between 50 and 99 items
  • Has been a member for 3-4 years
  • United Kingdom
Stoutty Purchased

Any news on the compatibility with wordpress 3.5?

cheers

cmsmasters

Oh, I should have let you know. Sorry.

The update was uploaded a couple of days ago. Please, try it and let us know about the result.
Here is the support forum thread with fixed files so you could save your time.

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