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COPYRIGHT © 2013 ENVATO| TERMS OF USAGE| SUPPORT/HELP| ICONS BY TANGO + WEFUNCTION + FAMFAMFAM
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I have purchased this theme. But can’t get it installed. How am I supposed to install it? I mean, I can’t find “Qreator” folder. You mean, “qreator” with small case?
Yes, you need to use “qreator”.
Actually there’s a detailed documentation in the theme archive. You can easily elaborate your site after studying our “How to”. It’s the index.html file in the \DOCS\ folder.
Open it with your browser.
Is UberMenu compatible with this theme?
I’m sorry, but we haven’t made such tests and can neither confirm nor deny, that our theme would work properly with UberMenu.
Hello,
I have a problem with WP 3.5. Page editor’s button seem not compatible. I test it with Twenty Twelve and editor work perfect.
It’s impossible to have the tiny MCE display, and edit content with your theme ? Can you help me ?
Thanks, mike
Dear Mike. Thank you for using our theme!
Please, make sure that your theme is up to date.It should be 2.1.
To update the theme, please, follow to your Downloads tab on Themeforest and click “download”. Then follow to the Fix_1.3 folder and open README.txt, you’ll find the instruction on update there. Basically you should replace some files at your server. But please, make a backup beforehand – just in case.
Sorry but I’m using the 2.1. Would you an accout on the website for test ?
For further assistance, please, submit a personal support ticket here, as providing help via comments is beyond our support policy.
Try to describe your issue in more details, you can use screenshots. Don’t forget to provide your wp-admin and FTP credentials, and we’ll get back to you as soon as possible.
Thank you.
Hi! I have a question. Can I remove the “featured image” from the blog post? I need it in the preview, but when I view the full blog post, don’t. In your other theme Clockstone I can set the option and it doesn’t show, in this theme do I have that option?
Thanks. Love your theme!
Hi, thanks for purchasing our product!
Unfortunately it’s impossible for the blog posts to delete the featured image from the content. But when you use the Image Post format – you’ll get only one image in the post – the featured one. Also you can use a Project cover format to display portfolio items without featured images.
Please, note:
All support is given through our Support Forums or you can submit a personal support ticket.
Hey Guys Thanks very much for all the support with getting my site working 100%. I have another question though. On the demo site under Shortcodes there is a “tooltip”section. But I cant seem to find a shortcode for the tooltips in the editor or on the documents page. Can you please assist me with this. Thank you
Sure.
To add a tooltip to the image, please, follow to Advanced settings and type in the CSS class: link_tooltip.
See the screenshot.
To add a tooltip to the button just click this shortcode.
Link With TooltipAnd tick “Show tooltip on button mouseover” as shown here.
<a class="link_tooltip" title="Link With Tooltip" href="#">Standard Tooltip</a>For further assistance, please, submit a personal support ticket here, as providing help via comments is beyond our support policy.
Thank you.
Thank you
Hi I like the look of your theme. I am about to start a membership site which will mainly have video lessons. Can you please tell me if it will handle video well?
Also, do you know if the popular membership plugins work such as DAP ?
Thanks, Dean
Hi. Thanks for being interested in our theme.
We haven’t made any tests and can neither confirm nor deny, that Qreator WP theme would work properly with any plugin, except of WordPress Importer or Contact Form 7 (which are 100% compatible). And as it might been known, we don’t guarantee compatibility with additional plugins for Qreator.
If you’d like to have a plugin-compatible theme, we advice you to buy Roundone WP theme or more recent themes by cmsmasters – they supposed to work fine with most popular plugins.
As about videos – Qreator allows to add video to the slider or set as a featured one to the project/post, you may also use an external or internal link and add video to your content area, etc.
Roundone theme may suit you even more, as it’s so fast and light. But, as you see, it has no Slider. One more plus is the online documentation which comes with Roundone – http://roundone-docs.cmsmasters.net/
it wasn’t updated to work with WP 3.5?
Hi. It was.
What version have you been using? Is it the recent one 2.2? If not, please, update the theme.
To update your theme, please, go to Downloads tab at your Themeforest account and download fresh theme archive. Remember, you should make a backup of your theme before make any changes.
Then upload all the fixed files, just as said in our README (Main theme folder > Fix 2.2 > README):
To update your theme simply copy “qreator” folder from Fix 2.2 to your server “wp-content/themes/” and replace existing files
The settings should not be affected unless you have changed style.css (i.e. made some deep customization). In this case you may try to copy changed code to the updated style.css and then upload it to your server.
For further assistance, please, submit a personal support ticket here, as providing help via comments is beyond our support policy. We work in a limited mode during the Holidays, but surely will reply as soon as possible. Thank you for your patience.
Is this theme compatible with WooCommerce?
I’m afraid it’s not.
As it might been known, we don’t guarantee compatibility with any additional plugin, except of WordPress Importer or Contact Form 7 (which are 100% compatible).
If you’d like to have a plugin-compatible theme, we advice you to buy Roundone WP theme or more recent themes by cmsmasters – they supposed to work fine with most popular plugins.
I installed the lastest version but when I go to Appearance >> Themes it still shows that it’s version 1.8 in the thumbnail of the theme. Is this correct? Is the thumbnail just not updated? I moved all files so it really should be updated. Please advise.
Have you moved screenshot.png as well as other files?
For further assistance, please, submit a personal support ticket here, as providing help via comments is beyond our support policy.
Don’t forget to provide your wp-admin and FTP credentials, and we’ll get back to you as soon as possible.
Thank you.
Is there a way to have the theme be wider (about 1100px) but still responsive? I had it running wider using CSS and all was fine but then the mobile view didn’t work at all. Can you please advise on this as soon as possible? Thank you!
Hi. thank you for using our theme.
You should know that providing help for the customers who modified our theme code is beyond our support policy. We assist our customers within reasonable limits, which covers our theme functionality, and don’t provide instructions/advices on deep customization (i.e. changing theme code, adding/deleting features, etc.). It’s assumed that if someone makes changes in the code – he has all necessary skills and is responsible for the consequences of his modifications.
However you can try to ask our support guys to help you to configure your site if possible. Can’t give you guarantees – they are extremely overloaded. But at least they can point you in a right direction.
All you have to do is just create a personal support ticket, describe what you’re about to implement in more details, provide your wp-admin and FTP credentials, and we’ll get back to you as soon as possible.
Thanks!
I just purchased this theme and had a couple, what I thought were small, issues with is. Throughout this forum they encourage you to direct your technical support issues through the appropriate channel, which includes referring the documentation and combing this forum for a resolution. I did both of these things, properly, and I haven’t received a response from the developers, CMSMASTERS.
It doesn’t really matter what the issue was, there is no support here or with the developers. I am requesting my money back, which I’m sure will be refused, then buying a new theme.
It’s a nice theme, but take it as it is. There is no support.
PS – If the developers try to save face by responding to this public post after I’ve already gone through the appropriate private channels with you, it’s too late.
Hello. We are sorry for any inconveniences.
However, we couldn’t find any of your requests neither on the suport forum, nor at Zendesk (support ticketing system). Can you, please, specify your ticket number?
I’d like to draw your attention to the fact, that we assist our customers within reasonable limits, which covers our theme functionality, and normally don’t provide instructions/advices on deep customization (i.e. changing theme code, adding/deleting features, etc.). It’s assumed that if someone makes changes in the code – he has all necessary skills and is responsible for the consequences of his modifications.
Unfortunately we are not allowed to provide any refunds, as all the transfers are fully beyond our control – all selling rights belong to Themeforest.
You may contact them and ask for a refund.
Themeforest guys are pretty strict, but at least you can try.
NOTE:
It usually takes up to 48 HOURS (common issues) or 72 HOURS (problems which require developer’s assistance) for your ticket or forum thread to be answered.
The cmsmasters support center works Monday to Friday.
We are not responsible for tickets not been answered in the event of your negligence (i.e. wrong e-mail) or due to technical bugs and delivery failure.
Regarding technical support.
During the last few days we have received several complaints about ZenDesk system not sending email notifications regarding the support tickets submitted. This is probably connected in a some way to the last updates to ZenDesk system. Anyway, we are now trying to contact their support regarding this issue, and for now, should you have any problems or questions regarding our products, you can contact our support via email: alex.cmsmasters@gmail.com
Thank you.
Hi cmsmasters,
Greetings, 1st time post message here, may i know is it possible to disable the mobile mode? Please advise. Thanks
Keith Tan
Dear Keith, unfortunately there’s no such possibility. Qreator can be responsive only.
Hi cmsmasters, i believe can remove some of CSS to make it not responsive, please advise which css should i remove. The website layout mesh up when preview on mobile or tablet. Thanks
Please, delete the code after
@mediain style.css.Hi cmsmasters, i have delete the code after @media, but seem like no working. please advise.
Hi, Keith. For further assistance, please, submit a personal support ticket here.
Try to explain as clearly as you can the issue you are having and what you were trying to do when the problem occurred, preferably using screenshots. Don’t forget to provide your wp-admin and FTP credentials,and we’ll get back to you as soon as possible.
Note: Please allow up to 48 hours (common issues) or 72 hours (problems which require developer’s assistance) for your ticket or forum thread to be answered. Our support center works Monday to Friday.
Thank you.
Hi cmsmasters, Thanks for the help, i have solved the issue my self ^^
I want to remove/hide the qreator options from the toolbar (the top bar) because editor users should not be able to click on them. I’ve been searching for a day but can’t seem to find where to edit the code. I have a plugin installed that hides the toolbar but now qreator links are still there.
This would help me allot, thank you!
Hi, thanks for purchasing our product!
I’m not sure I understand what you’re about to implement. Could you, please, create a support ticket? Try to explain as clearly as you can the issue you are having and what you were trying to do about it, you can use screenshots.
Don’t forget to provide your wp-admin and FTP credentials.
All support is given through our Support Forums or you can submit a personal support ticket. Our help desk works on weekdays.
We’ll get back to you as soon as possible.
Thank you!
Hi,
in form-builder-sendmail.php line 17 you missed a dot (.) and encoding languages (other than English) going wrong.
Now is:
Should be:
Thanks, Marek. However our code is correct – the variable was not declared previously, so there should be no dot
sorry, you right
I’s ok!
One bug which is VERY VERY annoying is that the setting in Styling Options reset by themselves RANDOMLY whenever I open the settings screen anew, after saving everything and closing out of the screen.
Please provide a resolution or work around.
Oh, this doesn’t seem right!
What version have you been using? Is it the recent one 2.2? If not, please, update the theme.
To get further assistance, please, submit a personal support ticket here, as providing help via comments is beyond our support policy.
Try to explain as clearly as you can the issue you are having and what you were trying to do when the problem occurred, preferably using screenshots. Don’t forget to provide your wp-admin and FTP credentials, and we’ll get back to you as soon as possible.
Thank you.
I bought the theme and downloaded it on 4/11/13, so it must be the most recent version. What happens is if I choose options in the Styling Options for the header and slider , specifically the Fill Color, save, close screen and the return to change something like a font or header construction, the Fill Color of header ad slider reverts to black on its own.
Other than this, the theme is GREAT! and really great to work with. =)
Thank you.
It’s better to create a support ticket – we need to see your web site for troubleshooting, it’s hard to say what happened so far. If you have submitted it already, please, provide its number so I could possibly speed up the process.
Our support center works Monday to Friday.
Hi sir, I am using 1.1 right now, i am trying to update to 2.2. When I replace the theme as instruction in “To update your theme simply copy this folder to your server “wp-content/themes/” and replace existing files”. My website shows: “Warning: require_once(/home/zhuang5/public_html/wp-content/themes/qreator/theme/functions/update-notifier.php) [function.require-once]: failed to open stream: No such file or directory in /home/zhuang5/public_html/wp-content/themes/qreator/functions.php on line 60
Fatal error: require_once() [function.require]: Failed opening required ’/home/zhuang5/public_html/wp-content/themes/qreator/theme/functions/update-notifier.php’ (include_path=’.:/usr/lib/php:/usr/local/lib/php’) in /home/zhuang5/public_html/wp-content/themes/qreator/functions.php on line 60”
Please help!!
Hi. Thank you for using our theme.
I think this issue may be caused by one or few of your plugins. The solution must be simple, but can’t say for sure while have no access to your web site. We have to install updates by ourselves to make sure.
I kindly ask you to submit a personal support ticket here. Please, describe the issue in details, provide the link to your web site and FTP credentials so we could study your issue deeply.
We’ll respond as soon as possible.
All support is given through our Support Forums or you can create a personal support ticket.
Normally it takes up to 48 HOURS (common issues) or 72 HOURS (problems which require developer’s assistance) for your ticket or forum thread to be answered.
The cmsmasters support center works Monday to Friday.