An introduction to support on the Marketplaces

  • Envato staff look over every item before it can be sold on the Marketplaces.
  • Technical items contain help files to introduce you to the item and its components.
  • Authors can choose to support their items but this is optional and may vary.

Hands-on support for this item is provided by ChillThemes

They will respond to buyers' questions via this item’s comments.

Go to comments

Additional information from ChillThemes:

I’m here to support my products, not WordPress or any third-party plugins. If you encounter any non-theme related issues then use the links you see below. I don’t have time to teach you how to use WordPress, thanks for understanding.

Item Support Includes:

  • Fixing bugs and any reported issues.
  • Responding to questions and/or issues regarding this item and any of it’s features.
  • Providing updates (if necessary) to ensure compatibility with the latest software version.

Item Support Excludes:

  • Customization and installation.
  • Support for third-party plugins.
  • The general usage of WordPress.

Support Hours Of Operation:

Support runs Monday through Friday, from 9AM to 5PM (CST). Any support sent during the weekend, or on any major U.S. Holiday won’t be answered until the next business day.

Common WordPress Installation Issues

Missing style sheet error when installing the theme

A common issue that can occur with users new to installing WordPress themes is a “Broken theme and/or stylesheets missing” error message being displayed when trying to upload or activate the theme. This error message does not mean that the theme you have purchased is broken, it simply means it has been uploaded incorrectly. Luckily, there is a very easy fix.

When to contact Envato Support

Authors are experts on their own items, but if you're having trouble using the Marketplaces you should come straight to Envato Support.

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