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379 comments found.

Hello. I have a little problem with Responsive views.

We can see a strange margin in right with the background, and device could not fix it by themselves.

http://i63.tinypic.com/2j1qx5l.png

My web is http://EsCosplay.com

Thank you very much

Hello,
Try adding this to the end of your “css/main-stylesheet.css” file:
iframe {
max-width: 100%;
}

Ok works fine!

I had to add it in “css/main-stylesheet.min.css” because only in“css/main-stylesheet.css”, or in child folder it doesn’t works…. Do you know why?

Thank you

Hello,
Ah, yes, apologies for that. The theme itself is using the minified version “css/main-stylesheet.min.css”, there are two versions because the the browser does not need the formatting to understand it, it only increases the load time, but the “css/main-stylesheet.css” is easier to understand.

rubya

rubya Purchased

I am having a problem with my RSS Feed thats being caused by your theme. When trying to access the feed, it asks me to download a file.

I have tried contacting you through the support forum but it has been 2 months with no reply.

Hello,
We replied to the forum thread.

Can I upload flv or mp4 directly from my hard drive in Video section

Hello,
Unfortunately currently it will only accept Youtube videos.

Hi,

I’ve bought Quadrum theme and at installation I had three problems:

1 – Cannot find API Key and CodeCanyon Visual Composer license key. Actually I found both (the first one at my setting page at Envato’s and second at my licensing documentation) but they don’t work.

2 – The system ask me to update Quadrum and at that page you say that I have to download a new version at my download page, but actually I downloaded the first time just yesterday… where can I find this update?

3 – Since I cannot license Visual Composer, I can’t install layer slider… the message I got is: An error occurred while installing Layer Slider: Falha no download. Not a valid URL.

Guys, I have an urge, ok? Thanks for your support! :)

I could fix the problem #3, but now I have other one: I cannot manage my menus because now, when I click appearance > menu, I’m redirected to erro 404 page. What now?

Hello,
Could you create an account for us in your wp-admin and send them to us so we can investigate the problem?
You can do that by using contact form on our themeforest profile.

Hi,

Some days ago I wrote telling about some problems. I still got them unsolved.

Just couldn’t update the theme. I told about it, followed all your directions and the theme isn’t updated always showing the same message (that I have an old version).

The more important, besides, is the menu that I can’t manage. Everytime I try to do it, I got stucked in a 404 error page. You asked me to create an user, so you could fix it to me, I did it, but the problem persists.

I have an enormous huge because I gotta finish the site to my client for tomorrow… please, guys, solve it!

Thanks!

Hello,
We replied to your email.

Hi, can the homepage slider be totally full width? as now l can see there is a gap on the left and right.

Thanks!

Hello,
Unfortunately currently it that will not be available.

Hello.

Since yesterday, my style settings doesn’t works, but I checked quadrum management and it’s all right.

What can I do?

my URL is: www.escosplay.com

http://support.orange-themes.com/uploads/monthly_12_2015/post-1547-0-87392700-1450723071.png

http://support.orange-themes.com/uploads/monthly_12_2015/post-1547-0-73108400-1450723041.png

Thank you

Hello,
Could you create an account for us in your wp-admin and send them to us so we can investigate the problem?
You can do that by using contact form on our themeforest profile.

Hello.

Since yesterday, my style settings doesn’t works, but I checked quadrum management and it’s all right.

What can I do?

my URL is: www.escosplay.com

http://support.orange-themes.com/uploads/monthly_12_2015/post-1547-0-87392700-1450723071.png

http://support.orange-themes.com/uploads/monthly_12_2015/post-1547-0-73108400-1450723041.png

Thank you

Hello,
Could you create an account for us in your wp-admin and send them to us so we can investigate the problem?
You can do that by using contact form on our themeforest profile.

I sent the form right now :) , check it please

Hello. I have two more questions.

-Is possible change sidebar (we created a new one) in all posts at same time or we need edit post by post?

-Is possible too change the order of columns in responsive?, for example, appears first sidebar, and then main container?

Thanks

Hello,
1. Unfortunately currently there will be no option for that, you can try using something like this though: https://wordpress.org/plugins/custom-field-bulk-editor/

2. That can be managed by changing the sidebar position. The left elements will always show first on the responsive view.

Hi,

Could you help me to fix my site? Your slider is not working properly. Here is our site: http://www.geniuswomen.com

Thanks.

Hello,
Could you create an account for us in your wp-admin and send them to us so we can investigate the problem?
You can do that by using contact form on our themeforest profile.

I have purchased this theme and have the similar problem as another user with the weather plugin. It says, “Weather Report , 0°C, Can’t get any data””

Hello,
Please make sure you have registered the API Key (link will be available on the little question mark tooltip) and have selected the correct API type.

PRESALE Question.

Its there a way to display the homepage (posts) just like you have it on the Photography section?—> http://demo.orange-themes.com/?theme=7205094

Hello,
Unfortunately currently that will be available only for the gallery posts.

Hi Guys!

I’m interested in add a Wallpaper ad in my quadrum theme, but I don’t know if you have a option for this, or you know a plugin that could help me.

I’m thinking creati it by CSS, but I don’t know in which .pho file add my wallpaper div,

Thank you very much

Hello,
You can add custom background image in “Quadrum Management -> Style Settings -> Page Colors/Style -> Body Backgrounds”

But I can’t add a link in image, that’s what I need

Hello,
Unfortunately currently this feature will not be available, you can try adding some javascript code that redirects you on click event though.

Adrie99

Adrie99 Purchased

I am unable to activate the layer slider. I get the following:

Installing Plugin: Layer Slider Downloading install package from /home4/sheswell/public_html/asmithedtech/wp-content/themes/quadrum-theme/includes/lib/plugins/layersliderwp-5.3.2.installable.zip…

Download failed. A valid URL was not provided.

Return to Required Plugins Installer

Hello, We replied to your support ticket.

breebeg

breebeg Purchased

Hello. Visual Composer is now at 4.11. Can we have a theme update which incorporates this or can you give me a link where I can download it please.

I am interested in purchasing your theme but I need a smaller slider for our news site. Is there a small slider? If not is it possible for a different slider to be incorporated easily through widgets where your large slider is now? Thank you.

Hello,
The slider used is a LayerSlider, it is basically a plugin where you can build your own sliders and configure them how you want.

Thanks for your reply. A couple of questions then: 1) Per your reply are you saying I am able to set the slider dimensions size? 2) Do you have documentation on setting up the slider online before I purchase to see how it is integrated. 3) Can I use other sliders to replace your slider. I own licenses for other sliders but normally they are placed in widget areas. In this case, I would be replacing your slider completely.

No need to reply to the above questions. I found the layerslider plug-in in envato and it answers my remaining questions. Thank you.

I wrote above 29 days ago but my post has been ignored. :( I was asking about an updated version for Visual Composer as it’s now at 4.11.2. There’s also a new Wordpress version 4.5. Will Visual Composer 4.7.4 work with it?

Hello,
Apologies for that, it is most likely because your support license seem to be expired, due to changes in ThemeForest support policy, we can’t really help you. We will launch an update for Visual Composer by tomorrow.

Hello,

Unfortunately it seems that your support license is expired, due to the new ThemeForest policy we will be required to ask you to renew it.

rubya

rubya Purchased

The latest update has created a conflict with the event plugin I am using. Its called EventOn.

the error in Chrome says: error: jquery.js?ver=1.12.3:2 Uncaught Error: Syntax error, unrecognized expression: a[href=#open-jumplist]

Hello,
Could you open up a ticket on https://orangethemes.ticksy.com/ regarding this so we can take a look into it?

rubya

rubya Purchased

I cannot unless I pay for support.

Hello,

Unfortunately due to the new ThemeForest policy we will be required to ask you to renew it.

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