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Hi, does your theme support multisite? with the same quantum theme installed in both sites?
Sorry not at the moment.
We purchased this Theme and are dissatisfied with the installation instructions. These instructions are outdated and incorrect and indicate options inside of wordpress that are no longer available. The installation instructions indicate redux_options are to be pasted into a text area in the import/export tab but this option does not exist and without redux_options this theme we purchased will never match demo and will cause hours and days of delay as this support for this theme is SLOW taking days to respond. Author is forcing us to Pay to have this theme installed correctly by providing us with incorrect installation instruction. Until this is rectified we say BUYER BEWARE this theme is a HUGE time killer!
The import/export does and should exist – if you are not seeing it then something might be wrong.
We can assist you further but we would need access to your account to see to investigate the issue.
Also, did you post any support tickets on our website? If so please email us the link to your support ticket.
I don’t have time to play your support ticket games. The instruction are outdated and that is what is wrong. When purchasing a theme we do not seek any delays due to poor outdated instructions. Im not paying you to delay me or for me to wait 2 to 3 days for a response to a support ticket. Your sales funnel is poorly designed. Provide an email address for me to send my wordpress login info to as I have already contacted you via email to advise that I will be requesting a refund and giving you a very poor review if we are unable to get you assistance. Your outdated instructions are forcing me to the support forum and delaying me and our project.
Our support email is firstname.lastname@example.org
Send us access to your site and we will look into it.
Sorry ignore that request, we just got your email which came through to our info address. For future reference please email us at email@example.com for a faster response.
We are looking into your issue now.
It looks like your server may not be configured properly for WordPress as the Redux framework is not working correctly on your server.
We have opened a support ticket with the framework developers to see if they can help us determine what the exact cause of the issue is.
We will get back to you with an answer shortly.
Hi, Happy new year to you guys. A question, in numerous of your infographic shortcodes, the ”%” symbol is automatically added in. Is there anyway to remove this? I understand I may have to go into the source files to amend this, but in which file do i find the code that puts the % sign in the infographic?
There is currently no option to remove the % symbol but we have made a note of this and we will be adding in the option in our next update – which will be later this week.
Hey, can’t get your Quantum theme to work with the ‘The Events Calendar’ plugin, but it works just fine if I go back to the Twenty Sixteen theme, thanks in advance.
We have not tested our theme with that plugin but we will look into this.
Hey, I have 48 entries in my staff and 5 categories. If i check the first categorie with the first entries the data is loaded correctly, however if I go to the last categorie (with the last entries) I have to click several times to reach the entries in the LOAD MORE buttom, it should automaticly load the last entries when I click the according category, thanks.
We will be addressing this issue soon in a future update.
Hi, is this theme wpml compliant and, if so, where can we place the language selector ? Thanks, Mike
Yes our theme has WPML support – the language selector appears in the header area on our demo site. If you need to re-position it you will have to do that manually through the code.
Thanks for your inquiry.
Can you please show me where it will appear as I acnnot see it in the demo ? Thanks
Its right next to the “General Inquiries” and “Support” phone numbers at they very top of the page.
3 quick questions:
1. Does there happen to be a shortcode for the Recent Posts slider on the homepage? I’d like to put it elsewhere on the page.
2. For some reason, in some areas of the site it’s displaying the html (i.e., “
3. I get a weird cursor image over the sliders – it’s like an elongated set of 2 arrowheads on the left and right. I would really prefer to just keep the regular cursor at all times. How can I disable this?
I’m doing quite a bit of customization but really love the bones of this theme. Thank you.
Hmmm..not sure why my 3rd question doesn’t appear above.
I did find out that there is a shortcode for the recent posts though, so I’m good there.
My third question was regarding the extra cursor that appears over sliders. It seems to be some sort of elongated pair of arrow heads to the left and right. I’d like to get rid of that and only have the regular cursor. How can I do that? I’m not sure where this extra cursor is originating from (maybe Owl, since it appears over the sliders?).
Question 2 should be resolved now with our latest update version 1.9.3.
And for question 3 use the following CSS code to display the regular cursor:
There is a fail when we try to import to word press, can you help?
“Failed to import product_tag coding
Failed to import product_tag design
Failed to import product_type external
Failed to import product_type grouped
Failed to import product_tag interface
Failed to import product_tag programming
Failed to import product_type simple
Failed to import product_tag software
Failed to import product_type variable
Failed to import product_cat Programming
Failed to import product_cat Software Developer
Failed to import “Core Programming skills”: Invalid post type product
Failed to import “Interface Design Skills”: Invalid post type product
Failed to import “Advanced Foundation”: Invalid post type product
Failed to import “Mastering Software Design”: Invalid post type product
Failed to import “Order – August 24, 2014 @ 02:51 AM”: Invalid post type shop_order
Failed to import “Order – August 27, 2014 @ 03:48 AM”: Invalid post type shop_order
Failed to import “Order – February 3, 2015 @ 08:34 AM”: Invalid post type shop_order
Failed to import “Order – March 9, 2015 @ 08:55 PM”: Invalid post type shop_order
Failed to import “Order – June 25, 2015 @ 07:52 PM”: Invalid post type shop_order
Failed to import “Order – August 10, 2015 @ 07:27 PM”: Invalid post type shop_order
Failed to import “Homepage Template”: Invalid post type templatera
Failed to import “About US Template”: Invalid post type templatera
Failed to import “Services Page Template”: Invalid post type templatera”
Most of those errors are related to Woocommerce. You will have to install the Wocoomerce plugin in order to import the products and product tags from our demo content.
And you can ignore the templatera errors as we are no longer supporting that.
Hello I am looking for a theme for an organization that handles conferences with paid registration and conference files and details, a members only area that is paid and must be renewed annually (so memberships must expire and trigger a renewal request), members should be able to submit job postings, and a section in the members only area to download publications. Is this attainable with your theme and current members only area?
You would have to integrate most of those features manually. Our theme does have a backend system integrated but it is not that sophisticated. A paid registration system with expiration’s would have to be custom coded into the theme and job submissions would also have to be custom coded as our theme does not support these particular features.
So basically we provide customers with a starting point for a backend system – you can then take that and integrate your own specific features through customization.
Hi, where are the .po files to translate the theme? For example, in the Events page and artists page.
Your profile does not display the purchased or supported labels so we need to verify your purchase code first before we proceed with support.
Item Purchase Code: 87fefac4-88a2-4415-84bc-*
Purchase Date: 2016-02-17 17:42:33 UTC
Sorry vynnus, we need the full code to validate it. Please email it to us at themesupport@pulsarmedia and include your username in the subject line so we know its from you.
how to update the website? as it i have received an email saying there is a new version available! do i just download the theme again?
You have two options:
1. You can try using the Envato toolkit plugin to update the theme through WordPress: https://github.com/envato/envato-wordpress-toolkit
2. Download the theme again from Themeforest and reinstall it through WordPress. NOTE: You will have to deactivate and delete the current version first before proceeding with installing the latest version.
Hope this helps.
Hi, i have updated the site some of the features that wasn’t working is now working, and some that ware working are no longer working. for example the register page if i fill the form or not it keeps saying ( validating…. )
Can you please help me with this?
i have used the envato toolkit to update the wesite
The registration form uses the re-captcha module to verify the form – if you have not inserted your API credentials under Appearance -> Customize Quantum -> Google Options then the form will not validate.
Also, your support policy has expired so if you wish to continue getting support you will have to renew it.
Hi! I am interested on this theme but I have a question:
I need the registered users to get access to information FOR THEIR EYES ONLY, PDF files as well as images… Is it possible to have PRIVATE GALLERIES inside a member area? Or it works only with downloadable “attachments” in this members area?
Thank you in advance,
The members area of our theme allows you to display private files such as pdf or word documents but it currently does not have a private gallery option.
Feel free to register an account on our demo site and have a look at how the backend area functions.
hi, google map location is deteriorating structure and attaching the page turns to another location What is the reason? sorry for my bad english!
Sorry we don’t quite understand your question – can you provide us a link to your page so we can take a look at the google map?
1 – Can I test for my client the backend of the site to see how it really works ?
2 – I need to know if the site will send automatic mails when I will put a new file in the member aera to all members.
3 – I need to know if I can put some files for a special group of members, so the file will be invisible for other members
4 – I need to see the admin of the backend to see how it looks. Is it possible ?
Thanks in advance
Here are the answers to your questions:
1. You can register an account on our demo site to gain access to the members area but the WordPress backend is currently not accessible.
2. Sorry the backend currently does not have this feature.
3. This feature is being added in a future update
4. See question 1
Thanks you for that.
A last question
Can I classify my files and put them in 4 or 5 differents folders ?
Do you mean 4 or 5 different folders on the server?
Please clarify, thanks.
On the demo, when i am logged, there is a right column called “Members files” with files.
Can these files be put in differents folders like “Administration / Employees / Rules / ///) ? because I have 4 or 5 main subjects and I would like to classify them.
I hope I am clear : ) !
Sorry that can’t be done at the moment but we are planning on adding this feature very soon.
Dear Pulsar, why do not you answer?
There is a new problem …How ascending descending Staff page setting..
Sorry there is currently no option to configure the post order of the staff members but we will add that in our next update.
If you need to re-order the staff posts in the meantime we recommend using the following plugin:
We are adding RTL support next week alongside the launch of the Free version.
Hi. do you support members login (registration) and posting their projects frontend user and editing their profile info and picture. thank u
The theme does support registration and member account management (minus profile picture) but it does not have a project management feature.
Use, by you or one client, in a single end product which end users are not charged for. The total price includes the item price and a buyer fee.
Use, by you or one client, in a single end product which end users can be charged for. The total price includes the item price and a buyer fee.
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