An introduction to support on Envato Market
- Envato staff look over every item before it can be sold on Envato Market.
- Technical items contain help files to introduce you to the item and its components.
- Authors can choose to support their items but this is optional and may vary.
Author support for this item
The author of this item, audemedia, will respond to buyers’ questions and provide limited support through the following contact form.
Additional information from audemedia:
We run support Weekdays 9am-5pm GMT. You can expect a response within 12 – 24 hours Monday to Friday. We’ll respond to questions outside of these times & weekends occasionally, but please don’t expect a response outside our stated hours.
Support requests are for:
- Help using themes
- Instructions setting up themes
- Bug reports and fixes
Support requests aren’t for:
- Help with 3rd party plugins
- Integration of 3rd party plugins
- Customizations of our themes
Thanks for your purchase!
Please sign in to contact this author.
Common WordPress Installation Issues
Missing style sheet error when installing the theme
A common issue that can occur with users new to installing WordPress themes is a “Broken theme and/or stylesheets missing” error message being displayed when trying to upload or activate the theme. This error message does not mean that the theme you have purchased is broken, it simply means it has been uploaded incorrectly. Luckily, there is a very easy fix.
When to contact Envato Support
Authors are experts on their own items, but if you're having trouble using Envato Market you should come straight to Envato Support.