An introduction to support on Envato Market
- Envato staff look over every item before it can be sold on Envato Market.
- Technical items contain help files to introduce you to the item and its components.
- Authors can choose to support their items but this is optional and may vary.
Author support for this item
The author of this item, XanderRock, will respond to buyers’ questions and provide limited support through their own support system.
Additional information from XanderRock:
Our item support is not the same for all of our items. Some of our items are supported via our Support Forum, and some of our items are supported via email. Some of our items charge fee for exclusive support. Read the item’s description carefully.
Our support systems are open in weekdays. If you post a question in our Support Forum or send a comment in weekend, bear with us till the weekdays.
Our support can not edit the item for you. You should know at least the basic knowledge to use a Wordpress Theme and CSS. We can not change the item for your dream. You as buyer should be doing necessary changes for your work. We can not provide support on 3rd party plugins and server side issues.
Common WordPress Installation Issues
Missing style sheet error when installing the theme
A common issue that can occur with users new to installing WordPress themes is a “Broken theme and/or stylesheets missing” error message being displayed when trying to upload or activate the theme. This error message does not mean that the theme you have purchased is broken, it simply means it has been uploaded incorrectly. Luckily, there is a very easy fix.
When to contact Help Team
Authors are experts on their own items, but if you're having trouble using Envato Market you should come straight to Help Team.