Discussion on Quest - All Purpose WordPress Theme

Pirenko

Pirenko supports this item

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203 comments found.

Hi there.

I updated theme today, and I keep getting “saving error” whenever I try to change the theme settings. The only plugins I have are Jetpack, WordFence and Akismet. Are there known issues with any of these?

Why won’t the theme settings save anymore?

Hi,
Thank you for purchasing!
Please make sure that you are using the latest theme and bundled plugins versions. If you still have trouble send us a private message (contact form on this page http://themeforest.net/user/pirenko ) with the WP login details so that we can analyze this situation.
Also it seems that your support period for this theme has expired. According to Themeforest changes of Sep 1st, 2015, we can’t provide support if this period has expired.
You can find more official information from Envato here http://themeforest.net/page/item_support_policy and here http://marketblog.envato.com/releases/item-support-policy-and-functionality-launched/
So, in order to get support, you’ll need a valid Support License/Extension that you can purchase here http://themeforest.net/item/quest-all-purpose-wordpress-theme/4649777
Sorry for the inconvenience, but we have to follow these guidelines to be fair to our customer who’ve purchased extended support and to stick with Themeforest rules.
Thanks!

I actually spoke with Themeforest about the Support situation before, and according to the person I spoke with, since we bought the theme prior to the 09/2015 change, we were supposedly grandfathered into support for life as you originally promised. But since you don’t want to stick to that, we will be fine moving on to another, newer theme.

Not to mention, we are getting all kinds of errors from your theme anyways. Your templates are screwy, the slider is terribly dated & limited and doesn’t work on the shortcode. And the shortcode model you provide is way dated as well. And specifically your blog shortcode is NOT working on a page at all. It gives a “Warning: Illegal string offset ‘bl_icon’ in /home/myaccount/public_html/oursite/wp-content/themes/quest/inc/pirenko_scodes/shortcodes.php on line 1066”. Multiple times. So we’d prefer NOT to deal with a very buggy theme anyways. I guess it makes since, being that the theme is 3 years old, and extremely dated anyways. Sort of glad it errored out, as it reminded us to buy a more recent theme. We would not extend support on something so old.

And by the way, the issue above, was due to “wordfence”. It was blocking the changes. So the fact you aren’t compatible with WordFence is also a big concern of ours.

So thanks for going back on the support issue. But we are moving on anyways. You may want to check those errors out for others who may buy however.

Hello again,
We would like to analyze the save options issue and that is why we asked for the login details. Also, if you are getting other errors why didn’t you shared them here? By the way, as far as we know the illegal offset error you mentioned is already fixed (it happened when you did not had any blog icon assigned to a post).
4 extra notes:
1) Working with shortcodes? Yeah, we don’t like it so much (it was our last theme with this method) and that is why we added a button to help users. As far as we know all of them are working;
2) Limited slider? Yeah we agree, but is does exactly as you see on the theme demo. If you need something more advanced you can install a premium slider;
3) Lifetime support? I never stated that anywhere (other authors can’t say the same). Still I offered support and that is why I asked for login details;
4) The previous comments here don’t mention your save options issue or any other unfixed bugs. Comments are usually positive and the theme average rating shows that;
You are free to switch to another theme, but, once again, we are available to fix any bugs you may find.
Cheers!

b7b16525-edfd-4f95-aff6-282252d1ac05

I am installing your theme and need to set up a Child Theme.

When I do this the theme won’t load at all.

Please advise on the special requirements needed to create a working child theme with your theme.

Hi,
Thank you for purchasing!
There are no special requirements, but you should use the child theme that is included with the theme (it contains a js folder with the scripts that you may want to change).
Cheers!

Hi,

this is my purchase code 2df04f4a-e5ef-4e71-9bbf-aa2af3045cec

this is my website URL: http://ngstudio.co.il/ how can I edit the css of the grid posts, because of that I would like to take right the grid posts and to change colors.

Thank you, Nave.

Hi,
Thank you for purchasing!
Here’s some info about rtl support http://isotope.metafizzy.co/v1/docs/help.html#righttoleft_layouts
About the colors: the rollover color is the theme active color (you can change it under Quest Options>General tab).
If you still need help, please send us a private message (contact form on this page http://themeforest.net/user/pirenko ).
Cheers!

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