117 comments found

Please can you ask your support team to respond to ticket #296034 as a matter of urgency. I have been waiting a week for a response. I am a paying customer who has bought this theme and require urgent support.

pixeful

Yes, will do that ASAP! Sorry!

Hi there

I just bought this theme and cant seem to find the comparison plugin or PDF creator.

I essentially want to use it for a comparison type site for various loan providers

Thanks

Konnessa
Konnessa Author Team

They are in built into the theme, there is no extra plugin. In the documentation it explains about how to select the comparison version of the theme rather than loan calculator. Thanks

Default-user

My Mistake I figured it out

Thanks for the prompt response

I am ready to buy but could you tell me what security addons would I need to make this theme secure for a client?

Do I just need SSL Certificate from my host or are there more services I would need? I checked my host godaddy and it says SSL Certificate starts at $74.99/yr. I am trying to put down all the costs but I have no knowledge of security and SSL and any other service I would need. If you can guide me in the right direction that would be helpful.

syndk8

I would like driving license and social insurance number inserted so that is why. Plus it should make it more credible than other competitors :) Thank you for fast reply.

syndk8

Also will this work OK on Wordpress 4.0 or better to install on 3.9?

pixeful

It will on any wordpress verion, with small customization via our premium support we will help you to add driving license and more inputs. This is totally unique theme buddy. Hope you like it!

jmar42 Purchased

Sliding stopped working? Any idea how to make it slide up and down when I click on the menus? Been waiting over a week for a response.

Ticket: #304593
pixeful

Send to developers. Thanks

Default-user
jmar42 Purchased

I posted on the Konnessa. Ticket: #304593

pixeful

Sorry, our developer went to vacation few days ago for at least a week. Will help you our once he will be next to web.

jmar42 Purchased

Anyway to delete the “Special License Label/Watch Video Label” buttons from the home page?

Ticket: #309519

Ticket has just been sitting there??

pixeful

Sorry, our developer went to vacation few days ago for at least a week. Will help you our once he will be next to web.

Hi – thinking of purchasing this theme, is it possible to change the term from days to months?

pixeful

Yes, that’s is one of the easiest to do, our setting for loan calculator are very advanced. Hope you will enjoy our theme ;)

Default-user

Great thanks, I’ll make a purchase now. And thank you for the incredibly quick reply!

pixeful

Glad to hear that buddy! THanks!

aaur11 Purchased

HELP! The first web person to work on this screwed it up, now have another person to do it, but now cant access theme. TKT # (93416). THX Need asap!!!!!

pixeful

Okey, will send your request to developer, but he is now on the middle of vacation, hope he might respond, but anyway today is still Sunday, Monday would be better to start support, hope you will like our theme fully.

Default-user
aaur11 Purchased

Thank you!

Hi, is there any way to change the menu so that it does not clash with the company name? Currently the company name and menu are all on the same row meaning one is typed over the other and looks incredibly messy.

Thanks

Default-user

Well the theme only supports two menu’s running at once so I don’t think it will allow me to use a submenu for that purpose. I will submit a ticket and hopefully that will show you what I am referring to

Default-user

Hi any update on the support ticket I posted 6 days ago?

pixeful

It’s possible to use submenus in Quickloan theme, but I told Developer to check your ticket, maybe they simply missed it, sorry about that.

Hi,

I am a paying customer and am using your theme. I have currently modified section-compare-table.php table, where i tweaked the header settings so that I can which fields i want in the search results. It works perfectly on desktop. However, on mobile i.e. iphone it displays the headers all incorrectly. why is that so? I am using this forum because I have submitted 3 tickets before and zero response.

Regards, Quick Loan Theme user

Default-user

Hi any reply please? I need to know how how the page loads on iphone/android because my changes to section-compare-table.php is reflected fine one desktop. Which file determines how the search results on iphone/android is displayed?

pixeful

Hi buddy! Did you started a question on konnessa.ticksy.com? Anyways will send your message to dev as well

Hi there,

I like the template very much for my new client, I just have one question, would i be able to use my country currency, i’m from south africa.

Best regards Tshepiso

pixeful

Yes, that’s is so simple to change, any currency can be entered. Thanks hope you will like our theme ;)

Default-user

Ow that’s awesome, goodluck with the sales because i’m getting this one.

pixeful

Yaay, glad to hear that. We got full instructions for calculator, you can change any amount of days or loan, change loan formula and else more. Hope you will enjoy our product!

Please, could you look at Ticket: #315845. Thanks.

pixeful

Custom work is a paid option that what he meant, describe your budget and maybe they will help.

Default-user

I did, but I got feeling that I’m talking with my self in konnessa.ticksy.com

Default-user

does the ticket system is working???

mdmostfa Purchased

Hey Guys, nice work. I’ve some questions before buying.. Does the theme support RTL languages like Arabic & Hebrew? If not, Can it be changed to RTL by other freelance developers? Do you offer theme customization services? How much would it cost if I asked for such a feature?

pixeful

Hey buddy, you need to contact our support via konnessa.ticksy.com – open a ticket they will respond (our developers), but I think it’s possible, anyways it’s a really great theme on this marketplace

kitetaka Purchased

Hi, Can you respond ticket #302806? You claimed that this theme fully support child theme, but it just wouldn’t work after many trials. I’ve posted several new tickets and provided login information for support, but was just left with an open thread that nobody is following up. Thanks!

pixeful

Hey buddy, am this theme designer, dunno why developer is not responding maybe because it’s Saturday Night, please send me your panel details via my profile form, I will check if it’s simple to fix ;)

Default-user
kitetaka Purchased

Hey pixeful, thanks for the quick response, I’ve sent a message to your profile with login and password info. let me know if I can provide more details. thx.

Please can you take a look at ticket #309830. It´s two weeks ago now..Thanks!

pixeful

Told to developers to respond, sorry

Default-user

There is still no answer :(

pixeful

It’s not my personal actual fault, developer is on outsource, I can’t control all their moves, you rated me 1 star, I could do nothing, If you wanted installation help it’s officially cost $50 via envato studio.

Am here only as designer, I can only Punch developer, rest not in my hands, hope you will change your mind and will at least remove rating, that’s totally destroy my profile rating.

mdmostfa Purchased

Hi again,

I opened 2 tickets 4 days ago but no one answered. Could you please check them.

Ticket: #319141 Ticket: #319162

pixeful

Send to developers. Thanks!

there is no support at all

pixeful

Buddy, I dunno why developers ignoring you, I contacted them couple of times, am a designer, and I can’t help you directly, maybe they didn’t extended monthly ticksy payment, can’t understand as well, please wait a bit more, pleeease.

Hi Pixeful,

I would like to buy the theme and customize it for my industry.I have couple of queries though:

1.How easy is it to change the words and fields on the loan application form ( Official Revenue,Informal Income,Declaring Address* etc ) ?

2.And if it these changes can be made in the wordpress dashboard,Will these changes reflect on the pdf of the application form attached too?.

Many thanks :)

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