36 comments found

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

Hi,

How do you get add the parallax header to a page with the background image and text/button overlay?

  • Bought between 1 and 9 items
  • Has been a member for 2-3 years

Hello,

I purchased this a day ago and I keep getting an error when trying to upload it to Wordpress. I visited your forum to ask how to fix it, over 24 hours ago, and no one has bothered to get back to me? Can someone please help?

Thanks

mad_dog

Hello! What is the link to your forum thread? Please note that support is limited on weekends.

Default-user

Hi, understood. However, the forum moderator wasn’t very helpful. I really like this theme and want to implement it. I realize some of the problem might be with my hosting service, BlueHost. That being said, the one page download worked just fine but I need the entire one to take advantage of the sliders and other features. Any help, even a new download to try out, would be greatly appreciated: http://forums.gt3themes.com/viewtopic.php?f=56&t=1226

mad_dog

There is a response from the support staff.

Default-user

Wasn’t the least bit helpful: I’m ready to take this public on social media. I have never been so insulted by poor customer service in my entire life. I’ll be letting the Envato staff know about this too: http://forums.gt3themes.com/viewtopic.php?f=56&t=1226&p=5861#p5861

  • Bought between 1 and 9 items
  • Has been a member for 2-3 years

Can we talk about a refund at this point? Your file does not upload and your staff is dismissive and unhelpful. I purchased this theme on Saturday afternoon and it is WEDNESDAY. I have never experienced such poor customer service from you or Envato in my life. I’ve asked for a new file to try again or a refund to repurchase and NOTHING:

http://forums.gt3themes.com/viewtopic.php?f=56&t=1226&p=5861#p5861
mad_dog

Hello! I’m really sorry about that but it is really strange that you can’t install the theme. Can you please let me know your site credentials and I will personally check it? You can send them to help at gt3themes dot com

mad_dog

Btw, did you purchase the theme using this account?

Default-user

Yes, I did. I’m talking to my hosting about what might be the issue as well. Overall, I’m just frustrated and you’re the first person on your team to apologize for the inconvenience and offer any constructive help.

mad_dog

Tf stats shows that you did not purchase this item using this account. Gonna contact tf staff regarding this issue

  • Italy
  • Bought between 10 and 49 items
  • Has been a member for 2-3 years

Is it this theme compatible with WOOCOMMERCE? It’s urgent to know it!

Thanks so much Regards

mad_dog

Not yet ready

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

Hi there, I would like to buy this theme but trying to demo it on my Iphone4s and it doesnt allow me to? Is this because its the demo OR is there something wrong with the theme? I would like to buy it quite urgently but dont want to if there is something wrong with the responsive with mobile devices.

Please can you let me know urgently.

Thanks

mad_dog

Hello! What issue do you experience with the theme? Please make sure that you remove iframe. Also please let me know your ios version

mad_dog

Hello! What issue do you experience with the theme? Please make sure that you remove iframe. Also please let me know your ios version

Default-user

Hi there, its the latest IOS7. Unsure about IFrame, just using a safari browser when trying to demo the theme on my Iphone. Is this theme compatible with mobile deviices?

Default-user

My husband also tried the demo on Iphone 5 and it was very slow and jittery. It made the safari browser crash.

Default-user

Would love to buy the theme asap, just want to make sure that all is well when using it on mobile.

mad_dog

It’s really strange, I’ve just tested it on Iphone 4s, 5 and 5s with WIFI connection, everything works like a charm.

  • Sold between 10 000 and 50 000 dollars
  • Exclusive Author
  • Has been a member for 3-4 years
  • South Africa
  • Bought between 50 and 99 items

Hi – Does this theme support all pages working independently too? Instead of part of the one page?

Thanks – Sean

cxThemes

Is that is what is meant by standalone?

mad_dog

Yes, both options are available.

  • Has been a member for 0-1 years

I want to purchase this them but I would like to know if the icon boxes can be changed? If so is that custom code?

mad_dog

Hello! What exactly do you want to change, the completely style or icons?

Default-user

Hi would like to change the hexagon icon boxes. In the demo they are on the blog posts and price list on the stand alone page

Default-user

Disregard that question. I just looked at the Mavericks theme an I think it will suit my purposes best.

mad_dog

Ok, got it. Thanks for choosing my product.

  • Australia
  • Bought between 10 and 49 items
  • Has been a member for 2-3 years

Hey there Mad Dog. Another awesome theme buddy! – have used a couple of yours now.

I’m having a slight issue – Have set up a new site as a single page parallax. Pages are set up with the home page as the parent. It scrolls to all menu items except one (3rd is the issue no matter what page i set it as). It is also pushing the images/gt page builder boxes to the left by about 30 pixels for that one page.

Im really stumped and cannot figure out what is causing it.

Help would be great.

Thanks.

mad_dog

Hello! Please send your site credentials to help at gt3themes dot com and I will check it.

  • Bought between 10 and 49 items
  • Has been a member for 4-5 years

Hi when adding a video to a gallery, I can’t seem to find an option for adjusting the video size. Any help would be great thanks :)

mad_dog

Hello! You can’t set its size because it should be the same like photos

  • Bought between 10 and 49 items
  • Has been a member for 1-2 years

Hello, I want to buy your theme but the answer to the question JAYMIC interest me !

Is it possible to change the hexagon icon boxes ? In the demo they are on the blog posts and price list on the stand alone page.

thank you in advance !

mad_dog

Its a part of the design, there is no option to choose in the theme options panel.

  • Bought between 10 and 49 items
  • Has been a member for 1-2 years

Hey there,

I am trying to work on this theme, and now it wont load up and just crashes the page on any browser or platform I try it on. Is there a way to fix this, or can I get a refund?

Thanks, Ian

Default-user

It seems to mess up when either the two plugins are loaded… when I deleted those, the site loaded back.

mad_dog

Did you use sone 3rd party plugins?

Default-user

It seems to be the slider I believe that you include in the download. I will try again today and see if it does the same thing. Thanks

mad_dog

The slider won’t affect the work of the theme.

  • Bought between 10 and 49 items
  • Has been a member for 1-2 years

As a design studio we’ve bought the theme for our client’s site, and got absolutely disappointed with it’s editing, customization and modifying. The admin editing is just too messy and lack some basic options, the page builder plugin is not handy and lack many options, when we try customizing even the smallest details – we have to jump between pages / theme options / editing the template files / editing the page builder plugin files.

Unfortunately, the most disappointing template we ever had a chance to work with. A friendly suggestion – you should consider offering the Visual Composer plugin / any other good page builder with the template.

mad_dog

I will ask themeforest to refund your purchase, because your comment and rating are absolutely subjective. I do not wish to comment the plugin and its functionality. Once they issue a refund, you have to sign a waiver of copyright agreement.

  • Australia
  • Bought between 10 and 49 items
  • Has been a member for 2-3 years

Hey Mad Dog and Team.

I have emailed support and posted on the forums number of times and not getting any assistance. I am becoming really disappointed with the service and follow on customer service with faults with this theme.

Still having issues with Parallax images not displaying on iOS images & the single page scroller not moving to the correct section. The site is not functioning as advertised and i would really like some assistance or a refund for the broken theme.

I have spoken to Jane numerous times and now you are simply not returning emails.

From a very unsatisfied customer.

mad_dog

Hello! Can you please send the links to your forum thread to my email which is help at gt3themes dot com and I will check it.

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

Hi, I am trying to follow your instructions by going to Portfolio section in the main WordPress menu to put my portfolio content in, however it will not allow me to insert any media or text. It is unresponsive. I paid for this them so I would really like to make it work.

mad_dog

Hello! All you have to do is to add portfolio posts. Once they are ready, please create a page and add “portfolio” module on the page. This module will display all the portfolio items that you created.

Default-user

Well that is what I keep trying to do,but when I “add new” to the portfolio post everything on that page is unresponsive, and it wont allow me to add photos or text or anything

mad_dog

Please send your site credentials to help at gt3themes dot com with the link to your portfolio page.

Default-user

thank you

Default-user

Is there anyway I can get a refund? Everything is unresponsive and even with the reply from gt3themes it will not work.

mad_dog

Hello! What is unresponsive? Could you please be more specific? What reply do you mean?

Default-user

the gt3 builder plugin in the portfolio section is unresponsive. It will allow me to edit the featured image and the title, but it will not let me add any text or information. I emailed gt3themes as you suggested and they said I needed to update the latest version which I have retried and done 3 different times already and it still won’t work.

mad_dog

Did you send the info to help at gt3themes dot com Please resend it and I will personally check it.

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

Hello,

I have one question: How Can I put images into the Accordion module? I mean, I want to put images and text in the right of each image.

Thanks!

mad_dog

Hello! You can add the image in the accordion content editor, there is an option right there.

  • Bought between 10 and 49 items
  • Has been a member for 3-4 years
  • United States

Is this theme compatible with WP 3.9+?

Is it possible to add a search bar to the Blog section? If so, how?

mad_dog

Hello! Sure, it is compatible with 3.9 You can’t add the sidebar in the one page version of the theme. It does not support sidebars.

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