171 comments found

Hi, I cannot get the map to show in the contact page. I am using the “Theme Options” Map and contact see screenshot attached.

No maps display and I have checked the lat and long.

http://i458.photobucket.com/albums/qq301/chewy-7/ScreenShot2015-02-24at84238pm_zps97a71537.png

Thanks Arran

Tokokoo

Hi Arran,

Please submit your issue here to http:/tokokoo.com/ticketing

Also please give us your live URL and temporary WP-Admin and FTP Account when you submit your ticket.

We’d like to check the issue directly at your site.

Thanks in advance.

I am interested in purchasing the item but I have several questions:

I can have more than one image on a product? There is another style of product news (blog), leaving one at vertical Where and how I can make the page of the author? I can add the categories of books somehow in the top menu?

thx,

Tokokoo

Hi creativacion

I can have more than one image on a product?
> Yes, you can use Product Gallery from WooCommerce for this.

There is another style of product news (blog), leaving one at vertical
> Not sure with what you mean by this. Some screenshots perhaps?

Where and how I can make the page of the author?
> You might want to read this first http://tokokoo.com/docs/raakbookoo/#post-14795

I can add the categories of books somehow in the top menu?
> Yes, please check our demo here: http://tokokoodemo.us/raakbookoo/

If you’d like to see more, you might want to browse all the features in the demo first. Or read our documentation here http://tokokoo.com/docs/raakbookoo/

Hope it helps.

creativacio

ok, thanks.

Referring to the blog page, now appears as a puzzle different post, there is another way to view this page, for example leaving the post vertically arranged one above the other, in a single column.

Tokokoo

Hi creativacio,

Not sure with what you mean, but we afraid it will need the theme to be customized.

Hi Please check my url http://www.pennysbookstore.co.nz/discount-books/page/2/

Why is it that only one book is different to all the rest in regards to the “Add to Cart”? You see the one that says “read more”. How can I change this please.

Thank you

Tokokoo

Hi,

because that is free product.

Hi, on 02/28/2015 I add some question to my ticket #896770 Please should you answer me? (the last two replies of mine) Thank you!

Tokokoo

Hi Nicoletta,

We’ve seen that you get our replies.

Hope it helps :)

Hi! I just download your upgrade 1.4.1
Two question:
1) it’s better to upgrade before woocommerce 2.3.5 or before your theme?
2) Last week (see ticket 896770) you fixed me a problem about search (My question was: Search works in a different way between home page box and results page box. If you make search from home page or other primary pages, the page results shows shop product. But if you make search from “search result page” box, the page results shows products as blog articles. I wish to show only shop product. It’s possible?)
If I upgrade, do I lose this modification?

Thank you for your reply!

PS. I open an other ticket with other question 656510 When you find time, please answer me :)

Tokokoo

Hi lindorblu,

Please tell your request here in your ticket.

So our Support Team can work something on it.

Thanks.

Default-user
lindorblu Purchased

Hi! I have already asked.. but nobody answer me :( see ticket 656510

thank you.

Tokokoo

Hi lindorblu,

If that so, please kindly be patient to wait for our response.

Our team might need to assess your request again and see what is the best result for you.

Hope it answers.

Dear Support,

We bought this theme and trying to integrate on our website but as the homepage shows in your demo theme is not acheivable. please advice. also when we try to import xml file after some time it gives error page. Please advice.

Tokokoo

Hi GurpsNijjar,

Please submit your issue at http://tokokoo.com/ticketing

Our Support Team will try our best to help you there.

Also you might want to give us your live URL, a temporary WP-Admin and FTP account, so we can check it directly at your site.

Thanks in advance.

Rachele Purchased

Hi dear, tnx a lot for the work and upgrade on your theme Raakbookoo.

Could You write what file exactly change in the release of today respect on the one of 10 march? I would upload only the files changed ;-)

The best Rachele

Tokokoo

Hi,

We can’t explain you one by one about the update. I think enough if you just replace the style.css file using the latest version.

Thank You.

Default-user
Rachele Purchased

Hi, ok, good news if the css it’s enough ;-) Tnx Rachele

Tokokoo

you are welcome

Hi is there a way to add more search criteria at the Shop page? Now I can search by category and author only. I would like to be able to search by SKU and other details of a book

Thank you

Tokokoo

Hi,

Sorry, we do not provide the feature like that.

Hi, Can I use WPML plugin with this website template? Will it work with the shop as well? Many thanks Penelope

Tokokoo

Hi penrich,

We’re sorry but we haven’t tested WPML with Raakbookoo.

You can try it on your own, but we can’t guarantee anything.

Hope it answers.

Hi something wrong with the products lay out when 4 products in a row. Please advise.

http://www.littlebookfairy.com/books/
Default-user

also this message is on your theme. maybe that can be the problem. “Your theme has bundled outdated copies of WooCommerce template files. If you notice an issue on your site, this could be the reason. Please contact your theme developer for further assistance. You can review the System Status report for full details or learn more about WooCommerce Template Structure here.”

Tokokoo

Hi efectgraphics,

the outdated copies warning notice should be gone after you upgrade Raakbookoo version to the latest one (1.4.1)

For your Products layout issue, please submit your issue to http://tokokoo.com/ticketing

Our Support Team will try to advise you there.

Thanks in advance.

Mcurly Purchased

Hi ! Thx for your work. I have see a css bug on the template. I have fixed it on my child theme, but your template (even the online demo) have this bug. If you want to click on the product image, it doesn’t work on some type of shop template. For exemple here : http://tokokoodemo.us/raakbookoo/shop-v3-left-sidebar/ The hlml link is here, but there is another html block that seem to be over it. I have add the css property “z-index: 1” on the link (into <figure class=”item-thumb”>) and the problem is resolved.

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