An introduction to support on Envato Market

  • Envato staff look over every item before it can be sold on Envato Market.
  • Technical items contain help files to introduce you to the item and its components.
  • Authors can choose to support their items but this is optional and may vary.

Author support for this item

The author of this item, gljivec, will respond to buyers’ questions and provide limited support through their own support system.

Additional information from gljivec:

Dear customers!

Our support team works weekdays between 8am and 6pm. All support tickets will be answered within 36 hours, execpt on weekends. So if you post your question on Friday after 1pm, you can expect the ticket to be answered on Monday.

Thank you for understanding.

Team PremiumCoding

Go to item support

Common WordPress Installation Issues

Missing style sheet error when installing the theme

A common issue that can occur with users new to installing WordPress themes is a “Broken theme and/or stylesheets missing” error message being displayed when trying to upload or activate the theme. This error message does not mean that the theme you have purchased is broken, it simply means it has been uploaded incorrectly. Luckily, there is a very easy fix.

Frequently Asked Questions

Where can I get support for Radial – Creative Blog & Portfolio Wordpress Theme

Support is available for verified buyers, go to our Envato Support Forum and make an account with your Envato login name. Choose your password and enter your purchase code.

For General inquiries go to General section of the forum and post your questions / suggestions about our Themes and plugins.

When to contact Envato Support

Authors are experts on their own items, but if you're having trouble using Envato Market you should come straight to Envato Support.

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