124 comments found

  • Bought between 10 and 49 items
  • Brazil
  • Has been a member for 1-2 years

Hi,

Everything was workingfine and i was finishing adding the last produts when for some reason that i can’t find out the slider just don’t work anymore … Can you check please the stheme is installed in www.alfalive.com.br.

Thx

joaomag

I already ubistall the the and install the new update, but the problem still exist … The slider doesn’t start and i have there the 6 images that befora were working fine.

bitshok

Hello,

The website is in maintanance mode and I can’t view it. Send me an email so I can provide my IP in order to access it.

Best regards!

  • Has been a member for 1-2 years
  • Bought between 10 and 49 items

I can’t get any answer from the seller, that’s probably is not good supporting of his product… Dissapointed…

bitshok

Hello,

I’m sorry you feel dissapointed, however in the previous comment you said you are emailing me with your issue and I have not received any email from you. Please send the email from my profile page here on Themeforest or directly to my email: bitshok@gmail.com

Looking forward for your reply!

Default-user

At last I’ve received an answer. I hope you’ll help me with this issue. Emailed you detailes. Maybe my letter went to your spam folder?

bitshok

Hello,

If you have already sent the mail I should have got it by now but I did not. I also checked the spam folder and it’s not there either. Give me your email address in this comment. I will contact you and you will reply to my email. Hopefully this will work.

Best regards!

Default-user
zaregistrirovan@gmail.com but better use Skype: StopAndRun – that should work for sure
Default-user

Added your IP. Please authorize me in Skype

bitshok

Hello,

When I access the link you provided I still see Maintanance for a second and then I get redirected somewhere else.

Best regards.

Default-user

Those two IPs that you’ve provided are definitely added to the maintenance IPs in the back office. Please authorize me in Skype, so I can show you everything, if mails not working.

Default-user

I’ve installed prestashop onto another hosting, checked fancybox on default template – it worked properly. Then I’ve installed RainDrop, and fancybox didn’t work, as on my main hosting. That’s probably some issue with Prestashop 1.5.5.0. The new hosting is http://citymix.hol.es – you can check for an error there.

bitshok

Hello,

Thank you for taking your time to reinstall and showing this bug to me. I can see the issue now. I have just installed a fresh Prestashop v1.5.5 and it appears that in the new Prestashop update (v1.5.5) they changed some Javascript behaviour at the product page. I am looking into this issue and will provide a fix as soon as possible. In the meantime you can use Prestashop v1.5.4 until I get things fixed.

Best regards!

Default-user

I hope you’ll make this fix fast, ‘cause I have no possibility to downgrade my Presta to 1.5.4

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

We like everything about the theme except last very important concern we have. Example under the “Woman – Dresses” section the product image displaying size is not big enough. We prefer to be the size like the home page “Featured Products”. Is it possible to make any changes to it? We can do with 3 column, or even remove the filter left bar just to get the product image size bigger. Please address it as we need to make decision soon. Thanks.

bitshok

Hello,

If you remove all the modules (such as filter and advertisement block in my case) from the sidebar it won’t show up and the image sizes will be just like on the homepage.

If you want 3 columns instead of 4 you will need a developer to make this customization.

Best regards!

kaylianjh

Thanks. One last question, does the background sunflower image comes with it?

kaylianjh

Also our logo is quite long, so will the top bar “Home, Woman, etc” auto shift right to make spaces for it?

bitshok

Hello,

The background image is not included but you can save it from our website. Other clients have done this and I am ok with that.

If the logo is long the menu will stay to the right but depending on how long the logo and the menu are.

Best regards!

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

Hi,

Just writing to say that you have solved the issue. Thanks for the given Support. 5 stars.

Meanwhile, if i have any other question. I’ll get back to you.

Tiago

  • Has been a member for 1-2 years
  • Bought between 10 and 49 items

Can I hope that Prestashop 1.5.5 fix will be available in a week? I need some timing information pls.

bitshok

Hello,

I have already made it compatible with v1.5.5. I’m still doing some improvements to the theme and the new release will be available in 2-3 days.

Best regards!

  • Bought between 10 and 49 items
  • Estonia
  • Has been a member for 5-6 years

Am I only one who has some bugs with this theme? For example when using quest checkout … theme looks like this picture here

Using Prestashop 1.5.4.1

Default-user

Also e-mail templates and invoice templates are a mess…can you tell me why?

bitshok

Hello,

I am already addresing the one page checkout and guest checkout issues.

The e-mail and invoice templates are the default ones. I will have a look into this also.

Thank you for reporting these issues. Have a nice day!

Default-user

Hello,

Can you tell me when will the update be available? I would really need the theme up and running…

BR, Andres

bitshok

Hello,

The update is scheduled for Monday.

Best regards!

bitshok

Hello,

I’m writing to let you know that the new update doesn’t contain fixes for Guest Checkout and One Page Checkout. I had to make compatibility issues with the latest Prestashop version and update the theme to Bootstrap 3. However you should download the new update because it has Bootstrap 3 which is great and also update to Prestashop v1.5.5. I’m working on Guest Checkout and OPC as we speak and I hope to release a new update in a couple of days containg this fix. I am sorry I am only human.

Best regards!

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

Hi Bitshok,

First thanks for the great theme. I’ve purchased and wanted to replicate your demo version to understand how Prestashop and your theme works. I face some issues as below;

1. In Product Category, mouse hover on product effect is not functioning. Hence can’t add to wishlist too.

2. In that same Product Category, I can’t switch product view between list and image.

3. In Product Page, there is this “loading” icon showing up and you have to click it to make it disappear.

4. In Module: Customer Reassurance Block: I can’t upload the image.

5. Under Footer: How can I change/edit the Information display content like “Specials”, “New products”, etc.

kaylianjh

6. Product Page, function “VIEW FULL SIZE” image is not working.

kaylianjh

Hi Malukstudio, I did read all the comments but can’t find any related problems. Maybe I didn’t understood the terms, can you kindly advice me? :( I hope the new version will solve everything.

bitshok

Hello,

Please donwload the new update. It contains compatibility fixes with PrestaShop version 1.5.5. Also if your shop is in early stages I recommend reinstalling completely as much has changed when I updated to Bootstrap 3.

Best regards!

kaylianjh

Hi Bitshok,

I’ve done a complete clean installation as you suggested. The loading icon issue is solved. Thanks.

However the mouse hover effect on some of my product category still isn’t working, and I still can’t change the image in Module: Customer Reassurance Block.

kaylianjh

Ignore the mouse hover issue, I manage to solve it by recreate another same category and delete the old one. Please look into the image issue with Module: Customer Reassurance Block. Thanks.

bitshok

Hello,

I’ve checked and it’s working for me. It seems like a server problem if you can’t edit the existing images or add new ones check for permission issues. Check if it has write permission on folder: “modules\blockreinsurance\img\”

Hope this helps.

kaylianjh

Hi bitshok,

1) Customer Reassurance Block I’m not sure if this is what you are referring, permission on the folder looks ok to me. https://www.dropbox.com/s/vk5qya58drjufmr/Raindrop%20theme%20issue.png

2) After fresh install your new update theme my login page is gone. when click it display “This page is not available”.

bitshok

Hello,

That’s strange. Send me a link to your website so I can have a look.

Best regards!

kaylianjh

I’ve sent you an email. Thanks.

  • Has been a member for 1-2 years
  • Bought between 10 and 49 items

kaylianjh,

Why didn’t you read previous comments? :) This problem is known, and solved already. Bitshock promised to upload theme update with all these problems fixed today. I hope that it will be today, as he said.

bitshok

Hello,

Thank you for helping out, I appreciate it. The new update is out. If you didn’t make any changes in to code my advice is to reinstall the theme from scratch to avoid issues.

Best regards!

  • Bought between 10 and 49 items
  • Estonia
  • Has been a member for 5-6 years

Hello,

Got an update of the theme and now I have new problems. When going to products page – the page is all messed up and image is trying to open to fullscreen itself on loeading.

Error picture is at address: http://kaisavoodipesu.ee/error.PNG

BR, Andres

bitshok

Hello,

It sounds like you did not reinstall the theme. Anyway to fix this error you need to copy/paste 2 files:

1. Copy “modules\bskthemeoptions\override\classes\controller\FrontController.php” and paste and overwrite it to “override\classes\controller\”.

2. Copy “bskthemeoptions\override\controllers\front\ProductController.php” and paste and overwrite it to “override\controllers\front\”

Best regards!

Default-user

Didnt work – went and made an fresh install … now the product page still looks like: Hello,

http://kaisavoodipesu.ee/anothererror.png

The selection elements should be positioned side-by-side.

BR, Andres

bitshok

Hello,

I see what you mean. It’s changed the style because of the new version of Bootstrap. I’ll fix this soon. Let me know if you encounter any other issues.

Best regards!

Default-user

Can you give me the quickfix now – I need to get the site up and running, allready went too much time on experimenting. Maybe older version of bootstrap?

bitshok

Hello,

At first glance this thought to be a problem however it’s not actually a problem. For example if you have lots of options to choose from for a product (colors, settings, materials, quantity, etc..) being centered it will have enough space to display and it will look better than side by side. If they would be side by side some elements that have smaller length will be displayed side by side and others that have longer length will be displayed one below the other creating a total mess of the product page.

If you wish to have them side by side I can give you an older version of the theme which has the previous bootsrap version. But I don’t recommend this as I have made bug fixes along the way. My advice is to edit “themes/raindrop/product.tpl” and “themes/raindrop/css/product.css” to achieve the desired layout for the product page.

Best regards!

  • Bought between 50 and 99 items
  • Exclusive Author
  • Has been a member for 5-6 years
  • United States

Quick question, on payment options, how hard is it to just have paypal as an option? I have no idea how to add it, I am trying to help my wife set up a store and all she wants is paypal as an option. And not sure if it was answered previously, but can I put a larger logo on the top of the page with no problems?

Thanks and this looks great…

bitshok

Hello,

It’s as easy as installing a module from the Back Office. Here is an article I found about adding Paypal to Prestashop http://www.inmotionhosting.com/support/edu/prestashop-15/314-install-configure-paypal. The post is a year old but what you have to do basically is the same as he shows in the video just that the module got more updates over time and it’s a newer version.

It depends on the size of the logo. If it’s too long the menu will go below it.

Best regards!

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

Hi good morning, I can confirm that this template is fully compatible with prestashop_1.5.5.0 I hope your answer greetings and thanks www.movileslenovo.es

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

Dear Bitshok, I bought your template and really like it. There are 2 problems which was also adressed by KaylianJH. 1. (3.) In Product Page, there is this “loading” icon showing up and you have to click it to make it disappear. 2. Below the pages there is a big white space where in the productpage a big picture of the product appears. In the “home page” its just white big space.

I updated al new features from raindrop. I hope you can help with this so I can promote this from Friday up. Check for the problems my website www.stage01.eu . Regards

bitshok

Hello,

Try this:

1. Copy “modules\bskthemeoptions\override\classes\controller\FrontController.php” and paste and overwrite it to “override\classes\controller\”.

2. Copy “bskthemeoptions\override\controllers\front\ProductController.php” and paste and overwrite it to “override\controllers\front\”

Let me know if it works.

Default-user

Dear Bitshok i wrote a mail to you gmail account. Can you olease read and solve my problem..

bitshok

Hello,

I’ve read your email but I can’t do it from the Back Office.

If you copied the two files I instructed you from the Themeforest comment and it’s still not working then you need to remove the cache from smarty.

To remove the cache log in to your FTP server and: 1. go to ”<your_prestashop_root>/cache/smarty/compile/” and delete everything except the file “index.php”. 2. go to ”<your_prestashop_root>/cache/smarty/cache/” and delete everything except the file “index.php”.

This should fix everything for the last update.

  • Bought between 50 and 99 items
  • Exclusive Author
  • Has been a member for 5-6 years
  • United States

Hey bit, was getting ready to buy this and decided to look one more time and it is all messed up. There are huge pictures and the footer seems to not be the way it should. Is this typical and what I should expect? Or is there something wrong with my browser?

thanks

bitshok

Hello,

That’s strange. I checked again on the major browsers (Firefox, Chrome, Safari, IE) and it looks good on all of them. What browser are you using?

Best regards!

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

Dear Bitshok, Thanks for you support!! EVerything is working fine now. Regards

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

Hi, I am interested in buying this template. Only I have a question, is for a multi-shop using the modules

PrestaShop Agile Multiple Seller / Vendor Module

Agile Multiple Shop PrestaShop Module

Sellers PrestaShop Agile Messenger Module

is compatible with these modules. If you have to tweak code? Technical Support handles do it?

Please appreciate a prompt response. Greetings!

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

Hi, I am interested in buying this template. Only I have a question, is for a multi-shop using the modules

PrestaShop Agile Multiple Seller / Vendor Module

Agile Multiple Shop PrestaShop Module

Sellers PrestaShop Agile Messenger Module

is compatible with these modules. If you have to tweak code? Technical Support handles do it?

Please appreciate a prompt response. Greetings!

bitshok

Hello and thank you for your interest!

Because those aren’t default modules that come with PrestaShop I can’t guarantee they will work. If this modules display something in front office, most probably the styles won’t look like those in the theme. If this is the case, then you’ll need a developer to make the changes.

Have a great day!

Default-user

My problem is not the style of the modules, I like that style is seen throughout the page without having to modify the modules. The problem is if I buy the template and does not have 100% good shape is there money back?

Default-user

have you a demo backend??? I think it’s the one and only way to test if the modules work well.

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years
jormta Purchased

I’ve sent you an email because I have issues with the template, the visualization is very bad and I can`t bskthemeoptions load module. Hopefully soon more what an answer!

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years
jormta Purchased

I write again because every time I encounter more problems, I armed all shop provides platform again and the first step I did was install the template and I get the following error.

The following module (s) has not been installed correctly: - Bskthemeoptions: Unable to install with manual control: The method FrontController setMedia in the group already in manual control.

I have read this material 100% http://themes.bitshok.net/raindropps/documentation/

but can not find the solution! and data will send to your mail administration.

I’m hoping the answer makes a day, please is urgent fix.

bitshok

I’ve just sent you an email.

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years
jormta Purchased

Bitshok Hello, thank you very much for your help. Gradually the shop looks nice and modern. I have several errors in categories and templates in the product menu “more information”.

I sent you an email yesterday, I hope your answer soon thanks

bitshok

Hello, I’ve just sent you an email.

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

i have a problem, my photos in “Home Products Tabs” stay blurred, someone can help me to resolve this problem?

Thanks

bitshok

Check the last email I’ve sent to you.

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