124 comments found

  • Bought between 50 and 99 items
  • Chile
  • Has been a member for 1-2 years

Hi, I can not erase the crossed out price, how do I remove?

Please indicate in detail, thanks.

bitshok

Hello,

Go to BitSHOK Gear Theme Options at Custom CSS and add: .cc-price .price-discount{display: none;}

Best regards!

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years
vifra Purchased

Hi,

Raindrop for Prestashop 1.6, was not supposed to come out yesterday the 7th?

When do we have it?

Thanks.

bitshok

Hello,

It’s not ready yet, we are on the last mile and it will be available in a couple of days.

Best regards!

Default-user
vifra Purchased

Hi there, You think you have it before the weekend? Thanks.

Default-user
vifra Purchased

I need to know for agenda issues.. That´s all.

bitshok

Hello,

There is not a fixed date for the release. We’re working hard to finish this week. As soon as we have everything working and can ensure quality it will be released.

Best regards!

  • Bought between 50 and 99 items
  • France
  • Has been a member for 3-4 years

Hello, I got a question before buying your theme, I’m looking for a module as you can have here => http://www.beachstorecannes.com/fr/maillots-de-bain-femme-2-pieces/2057-bororegga-alegria.html I think it’s your theme but I don’t know if the module on product page is yours and its includes too. Could you answer me or if you know where I can find it??? Thank you so much for your help. Best regards!

bitshok

Hello,

That module doesn’t come with the theme, it might be something custom made by the owner.

Best regards!

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

Hello,

Would you have a specific release date for version 1.6? Can I work with the current version to a 1.6 version?

Best regards!

bitshok

Hello,

There is not a fixed date for the release. We’re working hard to finish this week. As soon as we have everything working and can ensure quality it will be released.

Best regards!

Default-user

Hello!

I hope this week, it would be ideal! Can I still download the current version to start working or there are too many thing that changes?

Best regards!

  • Bought between 100 and 499 items
  • Exclusive Author
  • Has been a member for 3-4 years
  • Spain

Hello.

How can I display/activate the filters by size?

Thanks very much!

bitshok

Hello!

Go to BO > Modules > Layered navigation and rebuild your filter template.

Best regards!

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

Dear,

I sent you multiple emails and submitted ticket for weeks now without receiving a reply.

The slider on the homepage does not work combined with arabic language. I need support, thanks.

Kr, Kevin

bitshok

Hello,

I haven’t found what may case the slider problem yet. We are very busy with the upcoming release. I will address this issue in-depth and make the theme to be fully RTL.

Best regards!

Default-user

Ok, when do you think you will find the time to do it? Kr

  • Has been a member for 0-1 years

Good afternoon,

I clean raindrop theme i the ecommerce prestashop version 1.5. I would like to update prestashop 1.6.

With the new update you have to do prestashop theme raindrop affected?

bitshok

Hello, the theme is compatible with the latest PrestaShop 1.6 .

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

I still not received any support on my issue. It is been months now! My problem is that the slider on the homepage does not work with arabic language!

  • Bought between 1 and 9 items
  • Has been a member for 3-4 years

Please let me know , how to turn on modul BskBlockAdvertising in prestashop 1.6. I notice that in new version it’s not in archive.

bitshok

Hello,

The bskblockadvertising module has become a 3rd party module on PrestaShop addons that you can find here http://goo.gl/zrxLj3 .

Best regards!

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

Hi,

Great Theme !

I’ve 1 problem to fix and 1 question : 1- The Camera Slider don’t works 2- I like to move the ADS Block under the reassurance block

Regards, G.

bitshok

Hello,

Send me an email at bitshok@gmail.com with the link of your website.

Regards!

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

I still not received support ! It is been months now !!!

bitshok

Hello,

I have replied to your email.

Best regards!

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

Hi ,

Thank you already for sale Theme Raindrop is just gorgeous at the presentation, but I have a little problem with : My customer to buy the theme on ThemeForest Raindrop , only problem , the theme for PrestaShop 1.6 is completely bug. So I would like you to install the theme you saw that was to buy at $ 65 and I would like it to be identical to the Demo version . Can you contact me to Mail please : contact@webalsaceinfo.fr

Bonjour, Déjà merci pour la vente du Thème Raindrop qui est juste magnifique au niveau de la présentation, mais j’ai un petit problème avec : Mon client à acheter le Thème Raindrop sur ThemeForest, seul problème, le thème pour Prestashop 1.6 est complètement bug. J’aimerais donc, que vous installiez vous le thème vu qu’il à été acheter à 65$ et j’aimerais qu’il soit identique à la version de Démo. N’hésitez pas à me contacter mail : contact@webalsaceinfo.fr je vous donnerais tout les accès.

bitshok

Hello,

At the moment, the demo presented for the theme is for PrestaShop 1.5 . The theme for PrestaShop 1.6 comes with some improvements and doesn’t have any bugs. We don’t have a demo presented yet because we are working on some upgrades to our server, but it will be available as soon as possible. You can make it look as the demo for PrestaShop 1.5 by using the BitSHOK Gear Theme Options module and enable Sections Frame Border, or use it to customize it as you want.

Best regards!

Default-user

Hi thanks for speed responce

I want you to me install yourself theme 1.6 on my server so I can use the shop because at the moment it is not exploitable. you have a Skype account?

Default-user

Hi, I just sent you an email, thank you kindly answer! Best regards

bitshok

Hello,

I haven’t received your email. Follow the steps provided into documentation to install the theme. The install process is very easy for anyone who has basic knowledge of PrestaShop.

Best regards!

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

Hi,

I have compability problem IE6 – IE8. Unfortunatelly 15% – 20% customers trying to open it with these IE versions. Can you help me ?

bitshok

Unfortunately the theme is not compatible with versions lower than IE9, everyone is trying to ditch this buggy versions.

Default-user

Yes, I know the versions IE6 – IE8 are very old and buggy, but the fact is I’m not able to change the customer’s habits. Even some banks (Tatrabanka) strongly directed their employees to use IE6 – allegedly for security reason ….:o)) – I know it sounds very stupid, but it is a fact…. Is any reason to solve it ? In the worst case it would be correct if on the webpage will be displayed a window with info: for example: “Dear user, this web page can’t be displayed because it is using the newest technologies that you browser doesn’t support. Try to use another internet browser (Firefox, Google Chrome, etc.)”

- I believe it is possible to do it.

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

I have found an issue relating product filter. When customer combines attributes that the filter returns 0 products and on the next step the customer change filter conditions that filter returns more then 0 products, there is displayed a valid number of filtred products, but in the view is no product displayed. Could you resolve it please ? I thank you in advance.

bitshok

Hello,

What version of the theme do you use, for PrestaShop 1.5 or 1.6? Normally, on the latest version, the attributes that have no products don’t appear in the filter. Make sure that the Layered navigation block module is updated to the latest version. Also regenerate the filter template by editing it.

Regards!

Default-user

PrestaShop 1.5.6.2

Default-user

Modul version is: Verzia :1.10.1

bitshok

I can’t reproduce the issue that your’re experiencing. Have you tried to rebuild indexes, regenerate the filter template and then clear the smarty cache?

  • Bought between 10 and 49 items
  • Has been a member for 2-3 years

We bought the theme, but it’s not fully working for the installation on PS 1.6 The bskthemeoptions module 1.4 is installed but I see only the import/export option, no menu, no content…. can’t install the install fixtures…

Have you a quick fix ?

Default-user

Got too much problem with the 2.1 can’t install it.

bitshok

Hello,

Go to Modules page, search for bskthemeoptions and click Configure. Click on the import button and choose “modules/bskthemeoptions/gear/load/default.json”. Now the settings should appear in the module and you can click on install fixtures.

Let me know if this works. If it doesn’t please send me an email at bitshok@gmail.com with the link to Back Office and FTP with temporary access and I will have a look.

Best regards!

Default-user

Still don’t work, just sent you a mail with the access.

Regards

bitshok

Hello, I’ve sent you an email.

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

Hello,

i need help, i just sent 3 emails to bitshok@gmail.com and you not yet answered me.

Please reply me, i run the risk of being fired

Thanks

bitshok

I’ll have a look right now, also send me temporary access to FTP

Default-user

i send a email with all of the informations you need, please help me to install the theme!

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

i’ve sent u and email. please have alook

bitshok

Hello,

I’ve just replied.

Best regards!

Default-user

i’ve did all as instructed. the problem still there. please help.

  • Bought between 10 and 49 items
  • Has been a member for 0-1 years

Hello

it is time to support rtl and rtl languages is a default of instalation package in prestashop in 1.6!

it is very simple just put rtl.css in theme css dir and set classes as important tag for rtl sample

sample: last theme from leo [link removed]

can you please support rtl in next version? also how can i see demo of “electronics layout”?

bitshok

Hello,

I will address the rtl issues in the next update.

To view the electronics layout click on “Live preview” button from the item details tab and click on “Electronics store”. If the layout page doesn’t show up try removing browser cache.

Best regards!

Default-user

this update is RTL support?

bitshok

this update is mainly to assure compatibility with PrestaShop v1.6.0.8, rtl hasn’t been addressed yet.

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

Is there an option for add to wishlist button on the category and product pages? Do you have screenshots or video of the theme editor?

bitshok

Hello,

There is an add to wishlist button in form of a heart next to the add to cart button. We don’t have a video yet but you can see some screen-shots of the theme options into documentation here: http://goo.gl/eOm1rK .

Regards!

Default-user

Perfect! Thanks!

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years
iamrvr Purchased

Hi !

With no reason, the camera slider disappear … do you have any ideas ?

http://www.ifacephone.fr

Thanks

xx

bitshok

Hello,

You have a JavaScript error comming from carriercompare.js. This is the Shipping Estimate module. If you disable this module the slider will work. If you updated the module to the latest version it might only work on PrestaShop v1.6 and I see you run PrestaShop v1.5 currently. Try using another version of that module for PrestaShop v1.5 which has no error.

Best regards!

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