86 comments found

  • Bought between 1 and 9 items
  • Has been a member for 3-4 years

This might be a really simple question, but I am trying to Edit HTML , paste in the downloaded HTML , and I click on save. It acts like it saves but then it doesn’t work and just defaults back to the theme I had before. Any help?

Thanks so much!

-Mike

ChristineWilde

Hey Mike,

Thank you for purchasing one of my themes, it is greatly appreciated! Support for all my themes is carried out on the WildeMedia support forums. Head over there now by using the links below to get started. Set up a new thread and I’ll take a look at the issue your having. :D

- Christine

Support Forums | Create an Account | Find your Purchase Code

MikeMobley2002

No worries, this got fixed. Will do on future support requests. Thanks!

  • Bought between 1 and 9 items
  • Has been a member for 3-4 years

Hey Christine,

I was going to open up a support forum, but I needed my purchase code? I don’t see this anywhere, help on this?

Looking to get Archive and RSS at the top in my nav. instead of the footer.

Thanks!

-Mike

ChristineWilde

Hi Mike,

If you go to your Downloads page you’ll see a link to the Licence Certificate next to the theme. Click this and the licence code is in this file. Here is a a walkthrough if you need more information: http://support.wildemedia.co.uk/2012/06/10/how-do-i-find-my-purchase-code/

Thanks,
Christine

  • Bought between 1 and 9 items
  • Has been a member for 2-3 years

Hello. I’m considering purchasing your theme, but before I do so, I must ask: does your theme support threading? I plan on creating a blog that will be text heavy, and it will consist of me responding to a lot of reblogs about a particular subject of discussion. I ask because I purchased another theme from Theme Forest, only to discover that it didn’t thread properly and I got no support or help whatsoever from the theme makers. So I want to know that if I run into any trouble, I’ll get help again, this time around.

ChristineWilde

Hey, Thank you for the interest in one of my themes. Not quite sure what you mean by threading but as you said your blog will be text heavy you can use ‘read more’ links and also have a paginated navigation.

I always try to give top notch support for all my items and I’m always on the end of an email. Ive also set up a support forum over at support.wildemedia.co.uk

Thanks,
christine

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

@MikeMobley2002 / @ChristineWilde,

I too am experiencing the custom HTML error you mentioned- it doesn’t show up. What was your solution to this?

@ChristineWilde – I purchased your theme – it’s awesome Thank you! – however, when I try to register on your support forum, it says no such purchase license exists and I am relatively confident that the code information is correct based on the tutorial posted here on how to find it. Or I would have posted this inquiry there. My apologies for the complication!

Thanks in advance for your patience and help!

ChristineWilde

Hi ManaRealms,

Thank you for purchasing the theme and glad your enjoying using it. To fix the issue with TextEdit follow this guide: http://support.apple.com/kb/TA20406

Another user had the same problem as you with the support forum. You need to use your ThemeForest user name exactly as it is on here for the support forum.

Hope that all helps. :)

  • Bought between 10 and 49 items
  • Has been a member for 1-2 years
  • United States

very pleased with my purchase – easy to load up/install and I LOVE the colors…it is super close to my main website and it is editable to be able to make it look like an extension of my website…very clean looking :)

ChristineWilde

Thank you for purchasing the theme mrssocolov. :)

Also thank you for such a nice comment and I’m glad your enjoying the theme. It’s comments like yours that keep me doing what I do. :D

  • Bought between 10 and 49 items
  • Has been a member for 1-2 years
  • United States
Keichi Purchased

Hi, i’m just now purchasing your theme, but just can’t seem to figure out how to install it. I guess I thought there would be just one file that said “html” and that I could just copy everything from there and paste it. If you could provide me with any other help with what needs to be copied and pasted it’d help alot and i can figure out the rest, thank you

ChristineWilde

Hey Keichi,

There is a HTML file included. You need to open that up in a text editor then copy all the code and paste it into the themes options panel when customising your blog. Do you have any text editors on your machine?

Thanks,
Christine

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

Hello, I’m interested by this theme (yes, another one from you __), but got a little question before : can I make the top menu “unfixed” ? (ie: moving when you scroll down so it’s not always visible ?)

Thanks,

ChristineWilde

Hey Darkam,

I’m glad your interested in another one of my themes. :D

Yes you can easily do that by changing one line of code. I can help you to find it.

This will be fixed in the next update as I’m going to make the theme responsive.

Thanks,
Christine

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

Great, thanks for your answer! I will contact you on the dedicated forum if I don’t find the correct line.

Good to know that the next version will be responsive !

Have a nice day :sunglasses2:

Darkam

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

Hey! I need help please I and not very computer savvy so sorry in advance! I bought this theme for tumbler and unziped it started customizing it and I cant find the fonts! HELP ! Allyce

ChristineWilde

Morning Allyce,

Thank you for purchasing the theme. :)

Would you be able to send me a message through my profile or sign up to the Support Forum so I can help you quicker.

Thanks,
Christine

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

Any help and tips for this theme would be great too! Thanks, Allyce

  • Bought between 1 and 9 items
  • Canada
  • Has been a member for 4-5 years

Hello, Can you set the slider options to open images or videos in a lightbox?

ChristineWilde

Hey Tyno,

That function is not included with the theme but I’m happy to help you through with adding it. :)

Thanks,
Christine

  • Bought between 1 and 9 items
  • Canada
  • Has been a member for 4-5 years

Thanks for the quick response! I’m not terribly familiar with Tumblr, but I like to edit my own thumbnails for posts (to make them a fixed height and width); can I do that with this theme, or does it automatically adjust the thumbnail from the image (like the 4th post in your demo)?

I was also wondering how many items you could add to the slider (your demo says 5, is this still the maximum)? I’d kind of like to use it as a 10-15 piece gallery.

ChristineWilde

Hi Tyno, The posts thumb is automatically created from the posts image. I’ve set the slider to a maximum of 5 slides but I can help with adding more if you’d like to have more.

Thanks,
Christine

  • Bought between 1 and 9 items
  • Has been a member for 2-3 years
ktolver Purchased

I have verified my purchase what is the next step to get the HTML code?

ChristineWilde

Hey,

Thank you for purchasing the Rapture theme. Have you downloaded the file?

Thanks,
Christine

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years
enriquew Purchased

what is the image slider dimensions please respond its urgent

ChristineWilde

Hey enriquew,

The images for the slider needs to be 940×300px.

Thanks, Christine

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years
enriquew Purchased

can people reblog because i dont see a reblog button

ChristineWilde

Hi enriquew,

There isn’t a reblog button on each post at the moment. There is one in the top right of the screen when on the posts permalink page.

Thanks,
Christine

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

Hi Christine! Absolutely love this theme, but have a couple of questions. At the bottom of the page, it says ‘Newer’ to go to older posts lol is there a way to change this? Also, is there a way I can remove the three icons on the side of a post (the facebook icon, the twitter icon and the other one)?

Thank you so much! :)

Jake.

ChristineWilde

Hey Jake,

Thank you for purchasing the theme. :D

That’s not good about the links. I’m currently half way through updating this theme with a responsive layout and tonnes more features so I’ll fix the button issue then as well. :)

Could you start up a thread over at the support forum so I can walk you through disabling the 3 buttons.

Thanks,
Christine

Support Forums | Create an Account | Find your Purchase Code

  • Bought between 1 and 9 items
  • Has been a member for 3-4 years

Pre Sale Questions:

Hi, the Rapture Tumblr theme looks Amazing, and I’m looking forward to buying it. Before I do, I have three quick questions:

1) Is there anyway to make the “affiliate” box follow the user as they scroll down the page? I’ll be using that area as ad-space and I want to be able to make that area follow the user down the page as they scroll down my tumblr site.

2) Can I remove the banner on the very top of the page, and replace it wit ad-space?

3) Is there anyway to place an ad-space under each individual post? For instance if I upload an image to my tumblr, I want an ad to show up right underneath the post. I want to be able to do this for each individual post.

Thank you so much for your help. I’m looking forward to using this cool theme.

ChristineWilde

Hi faisalferoze,

Thank you for the interest in the Rapture theme. :)

In response to your questions:

1. We can make the affiliate box scroll down when the user does but it might go over other sidebar widgets. It might need some testing first.

2. Yes you can remove the top banner and add in an image.

3. Is the ad banner going to be the same under each post? That would be easier than different ones. Then you could upload the banner through the theme options panel.

I’m happy to help on the customisations.

Thanks,
Christine

Default-user

Hi Christine,

I’ve just purchased this amazing theme :)

I will go ahead and test few things out first and let you know how it goes. What is the best way to reach you for help?

- Faisal

ChristineWilde

Hey Faisal,

Thank you for purchasing the theme :)

You can either send me a message through my profile or check out the support forum here – support.wildemedia.co.uk

Thanks,
Christine

  • Bought between 1000 and 4999 items
  • Exclusive Author
  • Has been a member for 4-5 years
  • Referred between 200 and 499 users
  • United States
vuetone Purchased

Will you be updating the theme to support the new audio player in Tubmlr? I just installed this theme but I’m unable to post audio files since this theme doesn’t support the new player.

ChristineWilde

Hey vuetone,

I’m currently updating this theme to a responsive layout as well as adding new features and fixing any issues.

Thanks, Christine

vuetone
vuetone Purchased

Excellent. I look forward to it. Thank you for the followup.

  • Bought between 100 and 499 items
  • Has been a member for 3-4 years
  • United States

HI. installed the theme today and like it so far.

is there anything I can do to make the quote area look different? the font is very large currently and I want to scale it back.

http://stringchange.tumblr.com/

thanks,

ChristineWilde

Hey imagineUtopia,

Thank you for purchasing the Rapture theme.

Are you comfortable with editing HTML code?

If you look for line 1446 in the HTML file you will see the following code:

.quote.short { font-size: 33px; line-height: 35px; }

You can adjust the font size and line height here until you are satisfied with the look.

Thanks, Christine

imagineUtopia

that fixed me. thanks!

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

Hi

I purchased your theme yesterday (love it!) however I am unable to paste the new html code onto the ‘edit html’ section in my tumblr customise theme area. I’ve followed the instructions and had to download Notepad++ to view the code. I did a ‘select all’, ‘copy’ and then deleted the old html so I could paste the rapture one. All that pastes is the first two letters of the whole code. I’ve tried to contact support but no answer. Please can you assist as I really want to start using the theme. Thanks!

ChristineWilde

Hey,

Thank you for purchasing the theme. :)

I’ll reply to your chat support message.

Thanks,
Christine

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