An introduction to support on the Marketplaces
- Envato staff look over every item before it can be sold on the Marketplaces.
- Technical items contain help files to introduce you to the item and its components.
- Authors can choose to support their items but this is optional and may vary.
Hands-on support for this item is provided by ThemeShaper
Common WordPress Installation Issues
Missing style sheet error when installing the theme
A common issue that can occur with users new to installing WordPress themes is a “Broken theme and/or stylesheets missing” error message being displayed when trying to upload or activate the theme. This error message does not mean that the theme you have purchased is broken, it simply means it has been uploaded incorrectly. Luckily, there is a very easy fix.
Frequently Asked Questions
How do I get the text below the top level menu items to show?
1) Go into appearance -> menus and click on the screen options button (very top right of the page)
2)Check the description checkbox
3)Inside each menu item the description box should now be available. Enter your text in this box.
My menu is not right aligned? / How do I adjust the widths of the logo / menu items without causing a linebreak?
There is an allocated space for the logo and nav menu.. by default it is set to 4 columns (logo) and 12 columns (nav menu). If for example the logo is larger than the designated area, it will break the layout and force the nav menu onto a new line.
The solution is to modify the template files (e.g. single-column.php, 2-columns.php, in the themes root directory) to provide more space. For example, the default settings for these divs are:
<div class="four columns flat logoholder" /> <div class="twelve columns navholder" />
You could reverse the space (so the logo has a large area, and the menu small by:
<div class="twelve columns flat logoholder" /> <div class="four columns navholder" />
The row must add up to 16, how you allocate the widths is up to you
After importing the demo content I get the following error on the home screen slider. public_html/wp-content/uploads/2012/06/envirobank1.png) [function.getimagesize]: failed to open stream: No such file or directory in public_html/wordpress/wp-content/themes/reactive1.1.3/theme-functions/thshpr_image_resize.php on line 40
Something has gone wrong with the import of the demo logos at the bottom of the home and other pages. Replace these images / shortcodes with your required images and the problem should resolve.
When to contact Envato Support
Authors are experts on their own items, but if you're having trouble using the Marketplaces you should come straight to Envato Support.