An introduction to support on Envato Market
- Envato staff look over every item before it can be sold on Envato Market.
- Technical items contain help files to introduce you to the item and its components.
- Authors can choose to support their items but this is optional and may vary.
Author support for this item
The author of this item, bestwebsoft, will respond to buyers’ questions and provide limited support through their own support system.
Additional information from bestwebsoft:
- Our support team works from 6 till 15 UTC on weekdays. If you’ve got any questions to us, please, do not duplicate them and be so kind to give us a chance to try to resolve the issue.
- We accept customization requests. Contact us to get information on pricing and estimation for a specific task.
- All your comments on free products are reviewed no more frequently than once a week.
- It is highly probable that our reply may get into spam and you will not receive an answer, that’s why, please, check your spam folder.
- We attach primary importance to questions on paid versions of our products.
- We are not responsible for any deadlines or delays in your own projects.
When to contact Help Team
Authors are experts on their own items, but if you're having trouble using Envato Market you should come straight to Help Team.