An introduction to support on Envato Market
- Envato staff look over every item before it can be sold on Envato Market.
- Technical items contain help files to introduce you to the item and its components.
- Authors can choose to support their items but this is optional and may vary.
Author support for this item
The author of this item, InspiryThemes, will respond to buyers’ questions and provide limited support through their own support system.
Additional information from InspiryThemes:
- Responding to questions or problems regarding the item and its features
- Fixing bugs and reported issues
- Providing updates to ensure compatibility with new software versions
- Customization and installation services
- Support for third party software and plug-ins
Support for all our items is provided through our support site. Support staff working days are from Monday to Friday. We normally reply in 24 hours except weekend and public holidays.
Common WordPress Installation Issues
Missing style sheet error when installing the theme
A common issue that can occur with users new to installing WordPress themes is a “Broken theme and/or stylesheets missing” error message being displayed when trying to upload or activate the theme. This error message does not mean that the theme you have purchased is broken, it simply means it has been uploaded incorrectly. Luckily, there is a very easy fix.
Frequently Asked Questions
Can I use the theme purchase code to activate slider revolution ?
Theme purchase code cannot be used for slider revolution activation and slider revolution author do not allow the theme authors like me to provide the extended license purchase code for plugin as part of the theme download package.
So, if you need to update slider revolution automatically OR you need to get some support related to slider revolution then you have to purchase it separately.
I will always try to provide the latest version of slider revolution plugin with a theme update. So, I do not recommend you to purchase it separately.
How the dsIDXpress plugin works with this theme ?
This theme supports dsIDXpress plugin as an additional feature and it represents only following part of the the theme http://inspirythemesdemo.com/realhomes/idx/.
So, it is a complete theme even without dsIDXpress plugin and that plugin is not required for theme’s basic functionality.
Please check out these admin side screenshots http://goo.gl/KdGvgq to understand what this theme offers without dsIDXpress plugin.
You can add, modify, remove, search and list properties with the basic features of this theme and without any extra plugin.
How to create RSS feed for properties ? and How to send its email to potential customers.
You can use ‘feed/?post_type=property’ after your website url to get property feeds. for example: http://www.your-website.com/feed/?post_type=propertyDemo Example: http://inspirythemesdemo.com/realhomes/feed/?post_type=property
Later on you can use google feed burner http://feedburner.google.com/ and create a feedburner widget on your site for people to subscribe.Following plugin might also help in this regard. http://wordpress.org/plugins/feedburner-form/screenshots/
Can I use the theme purchase code to auto update the Visual Composer ?
Theme’s item purchase code cannot be used for this purpose.
The visual composer plugin’s author does not allow the theme authors like me to provide the extended license purchase code as part of the theme download package. But, I will keep including the Visual Composer’s latest version with every theme update.
So, if you need the plugin’s auto updates OR any type of plugin specific support then you can purchase the plugin directly from http://codecanyon.net/
When to contact Help Team
Authors are experts on their own items, but if you're having trouble using Envato Market you should come straight to Help Team.