An introduction to support on the Marketplaces
- Envato staff look over every item before it can be sold on the Marketplaces.
- Technical items contain help files to introduce you to the item and its components.
- Authors can choose to support their items but this is optional and may vary.
Hands-on support for this item is provided by designova
They will respond to buyers' questions via their own support system.Go to item support
Additional information from designova:
WE HAVE DEDICATED SUPPORT SYSTEM FOR VERIFIED BUYERS:
BUYERS PLEASE READ THIS:
If you have any issues or support requests we have developers on the Support System with whom you can discuss it. Even though support is not mandatory on themeforest we are providing 100% support for our verified buyers. Our support team works on 10AM to 6PM – Monday to Friday (excluding local holidays) – we are on GMT +5.30 Kerala. For support requests, in most cases we will make a response within 24 to 48 hrs. To be frank we are unable to guarantee a specific turn around time for support tickets. But we will surely make a response as our developers are available.
Support requestes sent via other mediums may not be monitored. If you send queries requesting theme refund / exchange, you may not get a response (contact Envato instead).
WE ARE NOT PROVIDING FREE CUSTOMIZATION
We only provide free support on our themes when there is bugs and issues within the code. But if you send free customization requests or add-on feature requests or code-editing requests, please note we are NOT providing such free services.
Alternatively you may request for a quote on custom project via email to: firstname.lastname@example.org We will check it and get back to you depending on the availability of our developers. If developers are unavailable then email follow-up is not guaranteed.
ABOUT GENERAL PRE-SALE QUERIES:
All Pre-sales questions (only) will be answered via ThemeForest comment form for that particular item.
ABOUT THEME RATING SYSTEM:
We expect sincere rating from each buyer even if it is high or low in the sense. But if you produce a negative rating kindly inform us the genuine reason behind your negative ratings. This will be helpful for our developers to understand the issue and solve it if present.
When to contact Envato Support
Authors are experts on their own items, but if you're having trouble using the Marketplaces you should come straight to Envato Support.
This item is by an Elite Author
- Elite Author
- Sold between 100 000 and 250 000 dollars
- Author was Featured
- Helped protect Envato Marketplaces against copyright violations
- Has been a member for 2-3 years
- Exclusive Author
- Referred between 100 and 199 users
- Bought between 10 and 49 items
- Microlancer Beta Tester
|Created||1 December 12|
|Last Update||1 December 12|
|Compatible Browsers||IE8, IE9, IE10, Firefox, Safari, Opera, Chrome|
|Compatible With||Bootstrap 2.1.1|
|ThemeForest Files Included||HTML Files, CSS Files, JS Files, PHP Files|
- easy to use
- one page