231 comments found

I am running wordpress 4.0 and I was running Reatro version 1.0.8. Everything was working fine but I updated to the latest version of Reatro using the Twoot Toolkit and Updates Panel. While updating I got this error message, and am not able to access anything.

Fatal error: Cannot redeclare class ZillaShortcodes in /home/content/p3pnexwpnas01_data02/52/2236452/html/wp-content/themes/reatro/theme/shortcodes/tinymce/tinymce.class.php on line 11

I changed my theme back to twentyfourteen using the PHPmyadmin through my host. I can access my worpress backend now, but want to get Reatro back up and working. Please help!!!!!!!!!!!!!


Also, when I download the new version of the theme from themeforest it says it is version 1.2.2. Isn’t 1.2.3 the most current version? Maybe this is my issue?


Yes, the latest version is 1.2.2.

When you updated the theme, please update the plugin: Twoot Toolkit to the latest version. Now the plugin version is: 1.1.2, please make sure you have updated it.

We are having a problem with the Icons in our theme rendering to Chinese when viewed in Chrome and some other format on Firefox. I have cleared my browser’s cache and am still experiencing the problem. Any ideas as to why? Thanks.


The icon fonts does’t load in your site. Please check it as below:

1). Update the theme to the latest version, and update the plugin: Twoot toolkit, clean the cache.

2). Install a new wordpress and the theme without any changes, if still has issue, please go to setp2.

3). Use another hosting to check it.

Hi, I would like to bypass the connexion page during checkout. After the cart, I would like that the user go straight to the checkout page, is it possible?



Hi, could you please explain more clearly?

AlexSu Purchased

Dear M-Theme,

I have a question regarding videos in the layer slider:

When I add a vimeo video to a slide it gets displayed with the usual vimeo interface in the backend of the layer slider. In the front-end it is displayed without the vimeo interface, only with a play-button in the center. I guess classes “ls-vpcontainer”, “ls-videopreview” and “ls-playvideo” have something to do with that.

Is it possible to disable this behaviour so that the vimeo vide gets displayed as it usually is?

Thanks and best regards, Alex


The layer slider plugin is from another author, if you are using the latest version of the plugin, I think it does’t support the needs you said.

quick question

I would like to center the text in the Widget titles for the footer widgets. I looked but could not find the CSS can I get that please :)


.bottom-widgets-area .widget h3 {
    text-align: center;

great thank you :)


I bought this template and realized to my horror that it is a WordPress template. I need a pure HTML version of this, could you send it to me ?



When we do wordpress theme, we just need PSDs, so we don’t have HTML version.

If you want to refund, please contact with themeforest.


alright thanks :(


Sorry for you mistake.


I am having some trouble with your theme in Firefox.

The short code for ‘Post Grid’ on these pages are not displaying properly

http://www.thebigstand.com/ http://www.thebigstand.com/gallery/

This happens only in Firefox.

I have not edited the page templates at all for this theme so am not sure why this is happening?

Please can you help.




Hi, I think there is something wrong on your site, please check it here: http://reatro.themewoot.com/portfolio/portfolio-4-column/

If you need me to check it for you, please send your WP and FTP login details me, but I will do it for you in the middle of the month, as now I’m out.


Hi Matt, yes sorry I was on holiday when you sent this, there definitely is something wrong, I will email you the login details. Thanks



piluqui Purchased


I have one problem, let`s see if I can explain and you can help me :)

When I am at the cart page and I click on checkout button, I need to skip checkout/?checkout_step=1 and directly go to checkout/?checkout_step=2

Can you please help me?

Thanks in advance.


in: reatro/woocommerce/checkout/form-checkout.php

about line: 19


$url = add_query_arg( array ( 'checkout_step' => 1 ) );


$url = add_query_arg( array ( 'checkout_step' => 2 ) );
piluqui Purchased

Thanks a lot, works fine!


That’s ok.

Hi Matt, I have two questions I am hoping you can help me with:

1) I have just finished updating my theme and plugins and now have: reatro 1.2.2, woocommerce 2.2.7, WP 4.0

I get an error saying my theme has outdated woocommerce files. Can you tell me what do I need to do to fix this?

View Screenshot

2) When I added a Search widget to my sidebar in shop pages, the results displayed as a text list instead of an image list. The search at the top of the page is displaying images properly as defined by Theme Options>Search Type> Product, which is great, but I need the widget to display the same way. Are you able to you help with this?

Thanks so much :)


Ok I figured out 2) I needed the ‘WooCommerce Product Search’ widget, not just the ‘Search’ widget.

I still need help with 1) though. Thanks! :)


Helloo? Any help with this error message Im getting? Thanks


I’m sorry, I’m out now. Please ignore the message from woocommerce, as my theme is using the custom templates.

Good morning, I’ve a question before the purchase. In my (future) shop I’ll have to manage only squared images (music covers, cd-rom covers…). Is possibile to add squared images to the shop (as item) instead of vertical format that now is on the template? The view will be right?

Thank you for this info! Best regards


Hi, you can change the image size in the shop settings.


i’ve been using theme for quite a while now and very keen on it. I did a clear install on of my domains but it seems I’m having some problems. I’ve already browsed through the comments and saw something similar but I’m not able to fix it yet.

http://www.juwelenpapillon.be is the website. But the My Account page stays blank.

When I also try to do a checkout, the step 2 also fails.

Yes the [woocommerce_my_account] is on the account page

Kind Regards! Cliff Depreytere


Any other suggestions ?


Hi, When I check on your site, it seems you are still using 1.0.5.

Please make sure you have updated the theme to latest version, if you are using the cache plugin for your site, please clean the cache.


Hi, I did a clean installl of wordpress, woocommerce and downloaded the latest version of the theme here and it is still not working :(

I have no idea what to do