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276 comments found.


nr1dave Purchased

Hello Guys,

I have two checkout payment forms on the checkout page. Do you know how to solve this?

Thanks in advance.

Hi, please update the theme to latest version.

I’ve an issue about shipping calculation on my website. I’ve activated the GeoLocator for shipping and it fine calculate the shipping cost in the CART page. But if the user want to ship the item to a different country, at the CHECKOUT page is not possibile to change the country (and the cost). The changing of billing or shipping address during the registration/new account is possibile but it doesn’t affect the shipping cost. In few words, now, if a user fisically buy an item in Italy and want to ship it to UAE, spend the only cost to shipping to Italy (calculate only in the cart).

I would to insert a calculation based on ‘Shipping Address’ at the Checkout Page. It looks like the theme is overriding all of the default WooCommerce templates in the cart/checkout process. In fact, if I switch to the default 2015 theme, and I test it, it works fine. And it seems to be a theme issue.

You can test it on http://www.analogyrecords.it/shop/ (access: admin / superrobbo ).

Thank you and regards

On the last comment, I have told you that reatro is using some custom template, if you need to add the feature, you should change the template. I don’t test it on the default theme.

Ok, we can change the template. But you’re speaking of ‘Reatro’ template or WooCommerce template? You can suggest me in what files can I find something helpful to fix this problem?

For check out is in: reatro/woocommerce/checkout/form-checkout.php

Updated woocommerce today, double shopping cart is back – .cart-collaterals { DISPLAY: NONE; } until this is fixed

Hi, please update the theme to latest version.

on my cart page I am receiving this error Fatal error: Cannot redeclare class WC_Shipping_Rate in /home2/gtindall/public_html/wp-content/themes/reatro4/woocommerce/cart/cart-shipping.php on line 18 how can I remove it please?

Hi, please update the theme to the latest version.


gtindall Purchased

I have done that a thousand times and it still says the same

If you still have the issue, please make sure your theme is the latest version, and you have clean your cache.

Hi Matt, First off all, awesome theme!! Thanx for creating this. Works fine on my end.

The only thing I have trouble with is using the mo & po files to translate this theme to Dutch. Ive edited the po file and changed everything that needed changing. Most of the text is translated, but some items wont translate. The button “Return to Shop” and the text “Your cart is currently empty.” dont translate even though I changed them in the po file. Also all the product information under the product photo’s wont change( Additional Information, Description, etc ). Also the text “Related Products” wont change.

Any solutions would be much appreciated! Thanx, Regards, Kasper

Hi, I will update it, please notice the updated email, and than you can update theme to fix the issue.

Ive already fixed this problem for the most part by installing a plugin that translates woocommerce to Dutch. But I will update as soon as I get the mail. Thanx



almelbs Purchased

I am also getting the double ‘CART TOTAL’ in my checkout. Can you please have a look into why this might be happening.

if you add anything in stock to the cart on this page, you’ll see what i mean:


Please fix urgently!

Hi, please update the theme to latest version.

Hey man, Back again. How do I activate the featured product carroussel. I assumed I just needed to give my products the featured category. But I get the error on the page saying “the current type is not a match”. Any tips? Grtzz, Kasper

Hi, please use the below codes:

[featured_product_carousel title="Featured Products" counts="16" order="DESC" orderby="date" auto="true" speed="800" pause="5000" move_slides="1"]

For more options: http://reatro.themewoot.com/shortcodes/featured-products-carousel/

Thanx. I know how to use the short code. But I cant select a category id like in the Blog Carroussel. In the theme is already a featured category. If I turn that on for certain products and add the shortcode for the featured_product_carousel I get above mentioned error. Or am I misunderstanding the way this carousel should work?

If you want to use category id to get products, you should use this shortcode: http://reatro.themewoot.com/shortcodes/product-carousel/


eldise Purchased


Is possible to make format-imatge height variable like in masonry case? I need it specifically for the half-width layout and image type. Would be interesting for full-widht / slide too.

I’m trying to fix it modifying the templates but don’t find the way.

Thank you

Sorry, it does’t support the feature at the moment.


almelbs Purchased


My site looks to work ok on all the devices except iphone 5 and iphone 6. The formatting is not correct on the home page and products dont look right in the shop. Can you please let me know what might be happening?

- www.voiceloop.com - www.voiceloop.com/voice-store


Hi, could you please tell me where is the place do you think it has issue?


almelbs Purchased

the following images are broken:

1. all the store items are left justified 2. the padding below the logo stopped working

Also, i just updated to the latest woocommerce and it asked me to update my theme due to it using outdated woocommerce files (which i did) and now my fonts seem to have reverted back to the old font (changing them on the Theme Fonts page doesnt work). I am using a child theme which should avoid this from happening shouldnt it?

1). Sorry, I have checked your shop page, but I don’t understand you. Could you please explain more clearly?

2). Please try the below custom css:

#logo .title { padding-top: 40px !important; padding-bottom: 40px !important; }

3). Please update your theme to the latest version. And please ignore the message, as reatro is using custom WC template.

I wanted to write because my client has encountered several problems with its theme, I am writing to inform them that the part of woocommerce is not updated at all, there are several files that date back to the first output of woocommerce. I wanted to know if it is working to resolve the problem. I wait greetings

Hi, from last update, woocommerce has support to 2.3.7, why don’t you say it’s be updated? If you mean I need to change all of the template, I’m sorry, this is imposible, as I used some custom template, I only update the changes of woocommerce to keep it’s working.

Hi Matt! I hope you have a moment to help me. Thank you so much for all of your help in the past, you’re one of my favorites.

Can you offer a solution to this: I have custom post types/fields installed while using your theme. When creating a custom post, the featured image box is nowhere to be found (not in screen options either). I tried disabling all plugins, etc. But when I switched the theme to twentyfifteen, it showed up – meaning I think the answer is somewhere in your theme. Do I need to register the post type somewhere to get the featured image box to show up? Can you offer any insight?

Thanks, Danielle

Hi, sorry for the later reply. Please try to add the below codes in the end of functions.php

function theme_add_support() {
add_theme_support( 'post-thumbnails' );
add_action( 'after_setup_theme', 'theme_add_support', 30 );

That did the trick, incredible support yet again! Thanks Matt :)

That’s ok.

Hello, on my website: http://www.analogyrecords.org on mobile version, the menu doesn’t scroll to bottom and stay locked. I don’t touch anything in CSS (i’ve only made a little change in the header via Theme Skins / Custom CSS module).

Can you help to fix this issue?

Thank you so much.

Hi, when you click the mobile menu, it will show you an overlay page, so you can’t see the content if you close the menu.

hi i have this error again on my site Unpacking the package…

Installing the theme…

The package could not be installed. The theme is missing the style.css stylesheet.

Theme install failed.

I can’t remember how I fixed it last time…hoping now that the cart error will fix as it updates.

Hi, sorry for the later reply. That’s you have installed the wrong files. Check here: https://help.market.envato.com/hc/en-us/articles/203689044-Missing-style-css-stylesheet

Hi Matt!

I made a new post on our blog (http://dedpxl.com) and for some reason it’s not appearing on the homepage?

This is the first time I have seen this, are we doing something wrong or did something change in WP 4 that might have caused this?

Any help would be appreciated. Thanks for all your hard work!

Hi, sorry for later reply. What’s the post fomat have you selected for the post?

This was posted just as ‘Standard’

Please send your WP login details me via my profile page contact form.


gtindall Purchased

Hi, now when I update my website I get this warning sign and for example the product I’m trying to up date doesn’t update. Warning: call_user_func_array() expects parameter 1 to be a valid callback, class ‘Twoot_Widget_Cart’ does not have a method ‘flush_widget_cache’ in /home2/gtindall/public_html/wp-includes/plugin.php on line 503

Warning: Cannot modify header information – headers already sent by (output started at /home2/gtindall/public_html/wp-includes/plugin.php:503) in /home2/gtindall/public_html/wp-admin/post.php on line 242

Warning: Cannot modify header information – headers already sent by (output started at /home2/gtindall/public_html/wp-includes/plugin.php:503) in /home2/gtindall/public_html/wp-includes/pluggable.php on line 1207

Please help.

Hi, thanks for you reported. I will do the check on it. If there is a bug, will update it to themeforest ASAP.


gtindall Purchased

have you found anything yet I still have this issue on my site?

Hi, I have resubmit the update version. Please update the theme after you got the udpated message.


shanhard Purchased

Will this theme work with Wordpress 4.3.1?