174 comments found

  • Bought between 1 and 9 items
  • Canada
  • Has been a member for 2-3 years

Hi Matt

You have been very helpful so far… I appreciate it.

How can I translate Contact form 7? I would like to follow these simple instructions : https://wpml.org/documentation/plugins-compatibility/using-contact-form-7-with-wpml/ but the shortcode [contact-form-7 id=”18” title=”Contact form 1”] does not appear anywhere on the Contact page (you seem to have embedded it elsewhere), so I can’t replace it on the french version.

Again, much thanks for any help with this.

MattMao

in: template-contact.php

about line: 40

You can replace the code

[contact-form-7 id="'.$contact_form_id.'" title="'.$contact_form_name.'"]
charleshenricom

Sorry to keep bothering you, but I’m not sure I understand. If I replace it completely, it will affect both the french and english versions of my site? The site is bilingual. I was hoping to put the french form into the french side of the site : http://www.leoteatero.com/fr/nous-joindre/ and keep the english the way it is.

MattMao

Sorry, it does’t support the feature. The only way you can do it’s adding the contact form shortcode in the post content.

Or if you want to add the feature as you said, please email me via my profile contact form. The price for this feature is $100.

  • Bought between 10 and 49 items
  • Has been a member for 1-2 years
  • Netherlands

Hi Mat,

When id do checkout. You have a choice of returning customer of new customer.

When a customer already has a account and will sign in on the checkout page nothing will happen?

Have you any idea?

MattMao

If you are mean the guest checkout, it will be updated in next version ASAP.

  • Has been a member for 5-6 years
  • Bought between 10 and 49 items
  • United States

Hi Matt,

I have about a LOT of customers who are telling me that they cannot login to the “MyAccount” page of the store.

Do you have any ideas as to why that might be? They are trying to claim their downloads and have no way to do so currently.

http://dedpxl.com/my-account/

Please help me out if you can!

MattMao

I think your issue is the guest checkout. Yes, I will update it in next version ASAP. Now you should disable the guest checkout in the WooCommerce Settings.

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

Hello, I have the theme working ok but the mobile version is not working, there is a redirect to a mobile address and it doesn’t exist, please can you help me with this, thanls.

Martha

MattMao

Hi, what’s your mean “mobile version is not working, there is a redirect to a mobile address and it doesn’t exist”? I don’t understand.

Default-user

Hello, if I write my domain in a cell phone browser, I get to a mobile.mydomain.com address and the screen is blank with a text saying “Site not found”

MattMao

My theme does’t give you this feature, I think you are using a plugin, please check it. if yes, you should disable it.

Default-user

Hello, I just disable all the plugins I had installed but the result is the same, do you have any idea? Please help me

MattMao

I think you should backup your database first, then install a new wordpress, and test the theme.

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

Has WooCommerce 2.1.6 been tested? After encountering serious problems with the upgrade on other themes I am weary of updating mine for this theme.

How would you recommend testing a plugin upgrade before applying it to a project? Should I make a copy of the site or something?

MattMao

Please backup your data and files before you update the plugin, then you can do it.

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

Hey Matt! :) Where can I change the text color for the search input on a mobile device? It is grey instead of white. I need to change it to white. Thank you :)

MattMao

Show me where is the search input, give me your page.

pusscatandportia
http://directoffice.littlefly.co.nz/ The search at the top of the page. On a mobile device.
pusscatandportia

Sorry, not the input text, but the placeholder text.. that says “Enter your keywords here”

MattMao

You can only change the input text when you active the input, the placeholder text is based on the device browser. So we can’t change it.

pusscatandportia

Pooh to that – it looks terrible on a blue background :( Thanks for your time Matt, you’re the best :)

MattMao

You can remove the placeholder text. It will be not display.

  • Bought between 10 and 49 items
  • Has been a member for 1-2 years

I am getting this error when proceed to cart…..

Fatal error: Call to undefined method WC_Shipping::get_available_shipping_methods() in /home/gildandc/public_html/newsite.gildandco.com/wp-content/themes/reatro/woocommerce/checkout/review-order.php on line 14 – See more at: http://www.newsite.gildandco.com/checkout/?checkout_step=2#sthash.UiizWdPr.dpuf

it is also saying that some of the bundled woocommerce fles in the theme are out of date??

MattMao

Please update the theme to lastest version.

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years
VIPnett Purchased

Hi!

Does the theme have support for CROSS SELLS in Woocommerce? I can’t figure out how to enable it in the cart.

MattMao

What’s your mean “CROSS SELLS ”?

Default-user
VIPnett Purchased

Cross-sells are products which you promote in the cart, based on the current product. Depending on your site’s template they will display on the cart page underneath the cart products table with a thumbnail image.

MattMao

Sorry, it does’t support the feature.

Default-user
VIPnett Purchased

Will you add it in a later version then?

MattMao

OK, I will mark it in next update.

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

Hi Matt,

I have this problem in shop

Fatal error: Call to a member function is_visible() on a non-object in /var/www/vhosts/sendumechale.com/httpdocs/wp-content/themes/reatro/woocommerce/content-product.php on line 25

Do you now why? Thanks bye

MattMao

What’s your theme version are you using?

Default-user

the last version of theme 1.1.8, and the last version of wordpress and woocommerce, everything is updated

MattMao

Please try the below:

in: reatro/woocommerce/content-product.php on line 25

Replace

// Ensure visibility
if ( ! $product->is_visible() )
    return;

With

// Ensure visibility
if ( ! $product || ! $product->is_visible() )
    return;
Default-user

Ok, error is fixed now and after regenerate permalik all it’s ok. Thanks Matt

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

Hey Matt has this update fixed the issue with the guest checkout etc? It is still not working for me so I need to know if I have done soemthing wrong during my messy update, or if it has not been fixed yet. Thanks

MattMao

Yes, it has been fixed. I have tested it both on Guest checkout and Non-Guest checkout. Have you updated all the files?

pusscatandportia

Yes but I’ve done some custom work which didnt back up properly before updating your theme and so I’ve made quite the mess of it… trying to fix it now. Is it just the functions.php that affects the guest checkout? Can you tell the lines of code I need to make sure are there? Sorry Matt, all my fault :(

MattMao
edited: theme/options/theme_opt.php

edited: theme-woocommerce/woo.php

edited: woocommerce/checkout/form-billing.php

edited: woocommerce/content-product.php

Added sidebar support for shop category page, if you just need to fix the guest checkout, please only rewrite the file:

woocommerce/checkout/form-billing.php
pusscatandportia

Thank you – very much appreciated!

MattMao

That’s ok.

  • Bought between 10 and 49 items
  • Has been a member for 2-3 years
BMacko Purchased

Hi,

I just downloaded the recent version 1.1.8, then uploaded it to my website, but it’s still showing up as 1.1.5. Did I miss something?

Cheers,

Bob

MattMao

Please make sure you have uploaded the right file, unizp the package you have downloaded. Then upload the folder “reatro” to your hosting: wp-content/themes/

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

So happy you are enabling ability for cross sells at cart level in the next update! Looking forward to it, it will be awesome! =)

MattMao

Thanks. I have marked this, when I work on the theme, I will think about.

  • Bought between 1 and 9 items
  • Has been a member for 2-3 years

Hello,

a couple of things I have noticed with this theme. The arrow in the top right dosnt appear to do anything….what is its purpose?

Also, I have tried to change the colour of the top and bottom bars in the theme skins options (top area and bottom area) and nothing has happened after applying the changes. Any idea what is going on here?

I have also noticed the shortcode for videos is not working and returning an error message.

Paul

MattMao

First, please show me your site url, so I can slove your question quickly.

1). Have you enabled the top widget area?

2). Have you eanbled the custom css option?

3). Please show me the shortcode you are using?

  • Bought between 10 and 49 items
  • Has been a member for 3-4 years

Matt I like the theme My client is interested, but has a question about the filtered shop page. There seems to be only one option. Is there a demo with more than one? What can you use for fitlering? Can it be by size, color, category, sub-category?

MattMao

Hi, on the shop page template, you can only use category for the filter, but if you need others, like size, color, you should use the filters of woocommerce on sidebar.

by
by
by
by
by
by