An introduction to support on the Marketplaces

  • Envato staff look over every item before it can be sold on the Marketplaces.
  • Technical items contain help files to introduce you to the item and its components.
  • Authors can choose to support their items but this is optional and may vary.

Hands-on support for this item is provided by M-Theme

They will respond to buyers' questions via this item’s comments.

Go to comments

Additional information from M-Theme:

Support for my items includes:
  • Responding to questions or problems regarding the item and its features
  • Fixing bugs and reported issues
  • Providing updates to ensure compatibility with new software versions
Item support does not include:
  • I do not offer support for installation, customization or administration of WordPress itself.
  • I do not provide support for any 3rd party plugins or rectification of issues occurring from using said 3rd party plugins.
  • I do not provide support for any issues that caused by you modified the original file.
  • I can not provide support for modifications beyond 1 or 2 lines of code.
  • I do not provide customization services for any functionality not already provided within my themes/files.
  • Please don’t email me your issue, unless I ask you to contact me with email. Otherwise I will not reply your email, you should post your issue on the current item page.
Support Schedule:
  • I usually respond to support requests within 24 hours on weekdays, depending on the number of requests in queue. Support request sent during weekends or holidays will be processed on the next business day.
  • Support forums will be checked 2 times per day, Monday through Friday between the hours of 7:00 pm and 12:00 am and will be replied to in the order received.

Common WordPress Installation Issues

Missing style sheet error when installing the theme

A common issue that can occur with users new to installing WordPress themes is a “Broken theme and/or stylesheets missing” error message being displayed when trying to upload or activate the theme. This error message does not mean that the theme you have purchased is broken, it simply means it has been uploaded incorrectly. Luckily, there is a very easy fix.

When to contact Envato Support

Authors are experts on their own items, but if you're having trouble using the Marketplaces you should come straight to Envato Support.

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