An introduction to support on the Marketplaces
- Envato staff look over every item before it can be sold on the Marketplaces.
- Technical items contain help files to introduce you to the item and its components.
- Authors can choose to support their items but this is optional and may vary.
Hands-on support for this item is provided by guuthemes
Common WordPress Installation Issues
Missing style sheet error when installing the theme
A common issue that can occur with users new to installing WordPress themes is a “Broken theme and/or stylesheets missing” error message being displayed when trying to upload or activate the theme. This error message does not mean that the theme you have purchased is broken, it simply means it has been uploaded incorrectly. Luckily, there is a very easy fix.
Frequently Asked Questions
Hey, do you have any images of how the admin looks, so I can see some of the features?
Sure. Please check out the ‘Screenshots’ link on the Item homepage. You can view some nice screenshots of the simplicity of the Theme Options panel.
Will this work on my Tablet, Smartphone etc…?
Yes. The theme has been tested on iPad, iPhone, and some of the latest Android devices, so it should look great on as many devices as possible.
Hey the theme looks a little screwy, why do my images appear in the wrong place, the text is all wrong, etc…...
Please, please, in the first instance, read the documentation thoroughly that comes with the theme. This will outline all the steps you need to get the theme up and running.
Also please take the time to read other comments that have been posted, there may be an answer for the problem you are having.
After I have purchased the theme, what is the best support route?
To keep everything organized, and to answer your support request in a timely fashion, please raise a support ticket at -http://guuthemes.ticksy.com/
When to contact Envato Support
Authors are experts on their own items, but if you're having trouble using the Marketplaces you should come straight to Envato Support.