An introduction to support on Envato Market

  • Envato staff look over every item before it can be sold on Envato Market.
  • Technical items contain help files to introduce you to the item and its components.
  • Authors can choose to support their items but this is optional and may vary.

Hands-on support for this item is provided by Themewaves

They will respond to buyers' questions via their own support system.

Go to item support

Additional information from Themewaves:

We providing support for our purchased users our theme support forum.

Note: Support for item is not required from Envato but we are doing this Free.

Please be patient and we will answer your questions as soon as possible:

To provide consistency for purchased users, supporting my items includes:
  • Responding to questions or problems regarding your item and its features
  • Fixing bugs and reported issues
  • Providing updates to ensure compatibility with new software versions

Item support does not include:

  • Huge Customization
  • Support for third party software and plug-ins. But we can hear from popular plugins.

Thanks for purchasing our awesome themes

Common WordPress Installation Issues

Missing style sheet error when installing the theme

A common issue that can occur with users new to installing WordPress themes is a “Broken theme and/or stylesheets missing” error message being displayed when trying to upload or activate the theme. This error message does not mean that the theme you have purchased is broken, it simply means it has been uploaded incorrectly. Luckily, there is a very easy fix.

When to contact Envato Support

Authors are experts on their own items, but if you're having trouble using Envato Market you should come straight to Envato Support.

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