295 comments found

  • Bought between 50 and 99 items
  • Has been a member for 3-4 years
  • India

arvindkukreti[at]gmail.com

  • Bought between 100 and 499 items
  • Has been a member for 3-4 years
  • Norway
  • Referred between 1 and 9 users

Hi,

Is it possible to get the Sprites and Button Sprites as .psd files? Also, could you please send me the demo content? Can’t find it within the themeforest-162553-redux-business-portfolio-wordpress-theme.zip file.

Thanks.

OrmanClark

Hey! Thanks for purchasing one of our files, we truly appreciate it! Support for all our themes is conducted through the ThemeZilla support forums, if you’d like to start a new thread over there either myself or another member of the support team can take a look at your issue :)

Support Forums | Create an Account | Find your “Item Purchase Code”

  • Bought between 100 and 499 items
  • Has been a member for 3-4 years
  • Norway
  • Referred between 1 and 9 users

Hi again,

On Twitter you guys posted two days ago “We’ve updated all of our themes. Squashed any minor bugs and any WP3 .4 compatibility issues. Check out the changelogs for info.”. When can I download the updated Redux Theme here on ThemeForest?

OrmanClark

Hi, you can download it right away. Re-download the files and you will have the latest version.

  • Bought between 50 and 99 items
  • Has been a member for 3-4 years

I bought the web design bundle pack and am trying to download the latest version of the theme

OrmanClark

Hi,

Purchases of the bundle were as-is purchases and are not eligible for support/updates – this was stated on the sales page as you can see here at the bottom – http://s.zilla.cc/ENKJ

In short, as you have effectively bought from the Envato account and not our account, there is no physical way we can supply bundle buyers with updates. This goes for all items in the bundle, not just ours I’m afraid.

If you did want/need support/updates for the theme you would need to make a direct purchase here http://themeforest.net/item/redux-business-portfolio-wordpress-theme/162553

  • Bought between 50 and 99 items
  • Has been a member for 2-3 years

Hi there OrmanClark! I bought your theme in the Themeforest bundle; if I could get the demo content for it as well (ed.saykay@gmail.com) that would be super! Thanks!

OrmanClark

Sent.

  • Bought between 10 and 49 items
  • Exclusive Author
  • Has been a member for 3-4 years
  • United States

Hi, I purchased this on the bundle but doesn’t function how it does on your demo. My descriptions seem to look different from your demo. Which has limited text on yours and on mine it shows too much. Also when I click on Similar Projects images it takes me straight to the File Source instead of showing the image on the page as a Pop-up

If you could give me a hint it would be great! Thanks

http://jaywest.me/portfolio/ email: genaro@jaywest.me
OrmanClark

Hi Jay, we don’t officially provide support for bundle purchases as they are as-is purchases (stated on the sales page) but having a quick look at your site I can see that you need to make a custom excerpt for each project – there is an excerpt box on each project edit page.

The popup issue is because of a script error, we’ve updated this since the bundle. You would need to grab hold of the latest version to correct this automatically or tackle it yourself by editing functions.php. The enqueue scripts section should now look like the following http://snippi.com/s/fo19hbt

If you need any more support/updates you will need to purchase the file directly and register for the support forum.

jaywestdesigns

Thank you very much! Much appreciated looking forward getting a different theme from you. This one looks just about done and perfect! Good job very clean design and thanks for the help.

  • Bought between 10 and 49 items
  • Exclusive Author
  • Has been a member for 3-4 years
  • United States

Fatal error: Cannot use object of type stdClass as array in /home/content/00/6469200/html/jaywest/wp-content/themes/redux/functions/widget-rsstwitter.php on line 80

:stress:

OrmanClark

Looks like you got it figured :) If you need anymore help you will need to create an account in the ThemeZilla support forums http://www.themezilla.com/support/

  • Bought between 100 and 499 items
  • Has been a member for 3-4 years
  • United States

Really? Envato sold a defective theme as part of a bundle? I’m very surprised.

OrmanClark

Care to elaborate?

  • Bought between 100 and 499 items
  • Has been a member for 3-4 years
  • United States

The image and video lightbox features don’t work. I spent several hours and have switched to another theme in frustration. I came here to see if others were having the same problem and read that you’ve fixed the problem, but no support or updates for those who bought the bundle.

I definitely won’t buy another “bundle”—lesson learned. I don’t have hours of time to waste.

OrmanClark

Unfortunately that is an inherent problem with the bundle functionality on ThemeForest as it currently stands. Us authors have no means of distributing items ourselves and so it is down to ThemeForest to do so on our behalves. At the moment, there is no way to tie your account to having bought the Redux theme, only the bundle, and therefore they cannot issue you with an update.

I hope it’s something ThemeForest will fix in the future.

  • Bought between 10 and 49 items
  • Exclusive Author
  • Has been a member for 2-3 years

I purchased the theme in the Bundle… is there somewhere I can download the demo content? or could you send it to Evandon[@]live.com

  • Bought between 1 and 9 items
  • Has been a member for 2-3 years

Hi, i bought the redux theme with the bundle 6 months ago. I understand i am not eligible for updates. But it seems the slides on the homepage do not fit anymore. Before it used to resize when needed but now it cuts through the pictures?? Any idea if it is caused by the new version of WP?? here is the link to the website:

www.fermebeaulieufarm.com

thanks for your help,

OrmanClark

Hi, you’re right about the updates and support I’m afraid, as you’ve purchased via a bundle there is no way we can validate your purchase for support or issue any updates – it’s just not physically possible with the current TF setup.

If you did indeed need either support or the latest version of the theme, then you would need to purchase the theme directly.

In functions.php find:

// comment out the next two lines to load the local copy of jQuery
wp_deregister_script('jquery');
wp_register_script('jquery', 'http://ajax.googleapis.com/ajax/libs/jquery/1/jquery.min.js');

and replace with:

// comment out the next two lines to load the local copy of jQuery
// wp_deregister_script('jquery');
// wp_register_script('jquery', 'http://ajax.googleapis.com/ajax/libs/jquery/1/jquery.min.js');
  • Bought between 1 and 9 items
  • Has been a member for 2-3 years

deleted sorry.

  • Bought between 1 and 9 items
  • Has been a member for 2-3 years

in the theme option about the google analytic code that needs to be entered, is it the long code or the tracking ID? Will it cause trouble if the “Google Analytics for WordPress” plugin is activated? Thanks!

OrmanClark

The full analytics code. If you’re already using another analytics plugin then I doubt you need to use the inbuilt option.

  • Bought between 10 and 49 items
  • Exclusive Author
  • Has been a member for 3-4 years
  • United States

Thanks for the help Orman… I had the same error alexkartracer had how did it happen no idea but it fixed it with that lil’ update. I was getting frustrated for a sec. But found it even tho this theme has bugs it still the best and fun to play with very easy to add customs things!! :)

  • Bought between 1 and 9 items
  • Has been a member for 2-3 years

hello! another quick question, when using the shortcode toggle, the toggle window cuts across the content that should be inside (text and pictures), it only displays about half of the content. any idea of how or why this is happening?

thank you again,

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

Does Redux support Google Web Fonts or any other changing of the font in the header (logo area)?

OrmanClark

The theme does not give you a “theme option” to add a Google font but you can add any type of font you like from the Google service via CSS .

  • Bought between 50 and 99 items
  • Has been a member for 2-3 years

I really like the theme but somehow I cannot setup the homepage succesfully. Here is my website: http://wii-ombouwen.eu. Can you help me? I’ve titled my homepage “Home”, I’ve selected the “home” layout and selected the static page correctly. But there is no visable content. Can you please help me? Also sliders are not visable.

  • Bought between 50 and 99 items
  • Has been a member for 2-3 years

Sorry never mind already found it.

OrmanClark

Great stuff. If you need any more help jump into our support forum http://www.themezilla.com/support/

  • Elite Author
  • Exclusive Author
  • Sold between 100 000 and 250 000 dollars
  • Has been a member for 4-5 years
  • Bought between 10 and 49 items
  • Referred between 100 and 199 users
  • United States

I can’t get the color options on your demo to work. When I select the color from your theme demo bar’s drop down nothing happens. I tried on 3 different browsers. Just a heads up.

OrmanClark

Ah yes, looks like an oversight on our part there. Thanks for the heads up.

  • Bought between 10 and 49 items
  • Canada
  • Has been a member for 3-4 years

Hello I purchased this theme in the Web Designer Pro Bundle I need to access your support forum but your website is rejecting the License Certificate that I got with the bundle, how do I get support? I tried the form here at Envato and on your site but havn’t got a response any ideas? Thanks!

OrmanClark

Hi,

Purchases of the bundle are as-is purchases and are not eligible for support from authors – this was stated on the sales page as you can see here at the bottom – http://s.zilla.cc/ENKJ

In short, there is no physical way we can validate your purchase as you have effectively bought from the Envato account and not our account. Authors only have the ability to verify purchases of their own files – we just cannot physically verify your purchase I’m afraid. This goes for all items in the bundle, not just ours.

If you did want/need support/updates for the theme you would need to make a direct purchase here http://themeforest.net/item/redux-business-portfolio-wordpress-theme/162553

infectiousdesigns

Got it, I didn’t notice that when I made the purchase, I guess you get what you pay for. Thanks for the response I went back through and found the issue here about the home page slider breaking and thankfully you posted the solution that’s all I needed. Thanks and now I know it’s better to buy direct!

OrmanClark

Glad you got it sorted in any case :)

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