An introduction to support on Envato Market

  • Envato staff look over every item before it can be sold on Envato Market.
  • Technical items contain help files to introduce you to the item and its components.
  • Authors can choose to support their items but this is optional and may vary.

Author support for this item

The author of this item, SterlingThemes, will respond to buyers’ questions and provide limited support through this item’s comments.

Additional information from SterlingThemes:

Support for our items includes:
  • Responding to questions or problems regarding the item and its features.
  • Fixing bugs and reported issues.
  • Providing updates to ensure compatibility with new software versions.
Item support does not include:
  • Customization and installation services.
  • Support for third party software and plug-ins.

Support is primarily offered through the item comments, though you may also email us directly at support@sterlingthemes.com or via the contact form on our profile page. Thank you!

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When to contact Envato Support

Authors are experts on their own items, but if you're having trouble using Envato Market you should come straight to Envato Support.

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