71 comments found

  • Exclusive Author
  • Has been a member for 2-3 years
  • Bought between 50 and 99 items
  • United States

Having trouble with Google Analytics. I have put in my code and even after a week Google tells me that it is still not installed. I’m not sure what the problem is because I put it right into where you have created a spot for it in the Theme Panel

BEWtemplates

Please request support via the form on our profile page.

  • Bought between 10 and 49 items
  • Has been a member for 2-3 years

to raise the issue gives me this error El tema no tiene la hoja de estilo style.css.

BEWtemplates

I don’t understand what the error message you’re getting to be honest. Please request support via the form on our profile page.

  • Bought between 1 and 9 items
  • Has been a member for 2-3 years
scritty Purchased

It says “well documented” but where are they. Not in the download folder, not in the theme itself. Simple stuff like how to make a header image fit (it keeps stretching and corrupting the images I try, what is the ideal header size? how do you alter <center> the header image without access to the HTML .

But in short where is the documentation?

BEWtemplates

Sorry for the late response.

The documentation is provided in the theme zip folder that you download after purchase. Are you not able to find it at all. If you need help kindly email us from the form on our profile page.

Thanks

  • Bought between 1 and 9 items
  • Has been a member for 2-3 years

I have a Jslider set up and the images change correctly, however, there is a strange, small blue icon with a question mark above the slider image content that I can’t seem to get rid of.

I’m using the style: Jslider, order: newest first, items: 2, timing: 10 secs.

Please advise on how I can get rid of the question mark. Thanks!

  • Belgium
  • Bought between 1 and 9 items
  • Has been a member for 6-7 years
anymarc Purchased

Hi,

I bought the theme one year ago and everything was working fine until the WP 3.5.1’s version. With this new release it seems that I have a JS issue with my “add media” button and others, having tried all the tips gathered online, I figure out that it was related to the Refine theme (when activate the other default theme everything was working fine…).

Is there an update foreseen or something I can change in order to have WP fully working again?

Thank for ur support.

Rgds

M

  • Belgium
  • Bought between 1 and 9 items
  • Has been a member for 6-7 years
anymarc Purchased

Hi,

I bought the theme one year ago and everything was working fine until the WP 3.5.1’s version. With this new release it seems that I have a JS issue with my “add media” button and others, having tried all the tips gathered online, I figure out that it was related to the Refine theme (when activate the other default theme everything was working fine…).

Is there an update foreseen or something I can change in order to have WP fully working again?

Thank for ur support.

Rgds

M

  • Bought between 1 and 9 items
  • Has been a member for 2-3 years
  • Portugal

Hello. I am having the above issue aswell. Cannot upload media or update slides, media upload button not working even, the only way i can get to the upload pic screen is by pressing “set featured image”... And it goes fullscreen instead of a window, not allowing media upload..

I am struggling with this for a while now and the person i built the website to is harassing me constantly to update the website… And i cant do it!

Please a little bit of help here. Last question about this issue was 15 days ago and had no answer…

  • Belgium
  • Bought between 1 and 9 items
  • Has been a member for 6-7 years
anymarc Purchased

Hi BEWtemplates,

I’m facing character encoding issues on my all website & HTML “a href” mistakes in Homepage Service Boxes like: - ’ becomes \’ - and a href link ...lire plus becomes “http://www.ntec.be/%22http://www.ntec.be/?page_id=16/\%22” in my browser adress.

Do you have an idea how I could fix that?

Regards,

M

  • Belgium
  • Bought between 1 and 9 items
  • Has been a member for 6-7 years
anymarc Purchased

OK I get that, I change permalinks and it now swings as it did :) Thanks by the way for this top theme.

  • Bought between 10 and 49 items
  • Has been a member for 3-4 years
  • United States

I have this theme on a couple different sites. I am no longer able to “drag” (or even click for that matter) custom menu items or widgets in the dashboard. The sites are with two different hosts, and I’ve tried from multiple browsers on two different computers. I’m assuming it has something to do with the version of Wordpress I’m running (which is the latest version) as this used to work previously. I guess I’m going to have to deactivate this theme and move to another one.

  • Bought between 10 and 49 items
  • Has been a member for 2-3 years

No support anymore?

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