This is a great theme and I’m having a small strange thing happen with links to Vimeo. Instead of taking the visitor to the URL at Vimeo, a box opens up with a message: “Oops The embed code for this video is not valid”
But I’m not trying to embed a video, I’m trying to direct the visitor to a vimeo page.
You can see what I mean here. The IMDB link works fine, but the Vimeo one (and also the one in the footer) brings up this error.
Thanks for your help!
That’s not a theme issue, you must be linking incorrectly.
This is what is happening.
In the WP admin area, the link is a proper link but when I inspect it from a browser, it has changed to a “player . vimeo . com” link. It is trying to embed the vimeo content instead of linking to the vimeo page.
If you look at the class that is added: class=”vimeo group1 cboxElement”
It looks like the colorBox plugin you have added is messing with your links.
what’s weird its hat there isn’t a colorbox plugin installed!
There is: http://drp.ikreativ.com/image/3F0m3l0v3221
Thanks – i found it – it was called something else. Thanks for your help.
I’m having problems setting up the portfolio page. I’ve added items and a portfolio page, but I cannot get the items to show on that page. Is there a shortcode I am missing??
Choose the portfolio template from the page attributes: http://drp.ikreativ.com/image/3l0e2Y251d0N
Funny, I did this million times last night and nothing. Then I try from a new computer and all of the “Projects” are there. Maybe something to do with the cache. Thanks
Possibly. No problem!
If appreciate it you could leave a rating: http://themeforest.net/downloads
When I load my site on mobile platform the menu is not loading/blank. Any ideas why?
Is there a better way to request support?
Make sure the menu you created is name Primary or it wont be populated. You can send emails via the form on my profile page: http://themeforest.net/user/LoveThemes
Is there a way to disable the text on the page headers? While it looks really good, we just want to feature the logo on the headers and no text. I’ve done some work arounds, but but idea – I’ve set to clear text and that works, but technically the text is still there.
You’ll need to modify the tagline section of header.php
Hi! The icons are just showing as the short code. Is there something wrong? It was fine a few days ago. www.sugarloafeyecare.com
Looks like they’re being escaped. Ensure they are properly formatted.
I don’t think so. They were working fine for months – no changes to the site and then they stopped displaying. Here is the HTML of the first icon:
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I tried putting the html but it is translating it into final html. I don’t think its being escaped. It seems like the short code is not being recognized.
Hmm, did you add your own icon shortcodes to the theme as this theme doesn’t even have icon shortcodes built in, so they couldn’t have ever worked, unless you added something via a plugin yourself.
Hi, the social icon in the foot are not showing up anymore. I think the problem might be with “Virtue / Pinnacle ToolKit” plugin? Either way, when you add your social links to Appearance > Customize then they do not display correctly at the bottom of the pages.
If a plugin you’re using is conflicting, there is not much we can do.
The plugin is not conflicting. The social icons at the bottom of the page are not working with ALL plugins disabled. If no plugins are enabled then plugin conflict is not possible. See footer of http://www.sugarloafeyecare.com/
I’m just going of what you said: “I think the problem might be with “Virtue / Pinnacle ToolKit” plugin?”
Will take a look.
Could you let me know how to slow down the transition on the testimonials?
Open refinery/assets/js/application.js, scroll to the bottom and you’ll see the JS for the testimonials.
fadeIn: 1000, stay: 5000, fadeOut: 500
Increase the stay: value to slow it down.
Hi there, I have Refinery running on this website
It all works beautifully apart from the social media icons which don’t work in the latest version of Chrome (44.0.2403.155).
Can you advise please? Thanks, Rowena
Hey, yes we’re pushing updates to fix the Chrome 44 update.
In the meantime, if you’d like to fix it right away, download this .ZIP file, extract the contents and upload / overwrite the current ones in the theme.
Hi, the site is not fully responsive on mobile. Maybe I have something configured improperly? I’m talking about the header/slider image and logo. When you go to mobile or re-size browser to small the logo is barely viable and off center. Is there something I can do? http://www.sugarloafeyecare.com
Looks like you’ve modified header.php and you have broken code in there.
I bought your theme recently and my web developer installed it using word press (I am not so tech savvy so please excuse my lingo).
The theme works perfectly on the site (www.refine-retreats.com), but it is not working correctly on mobile. When I load the page on my iPhone 6, or my partners 5, neither of us are able to click and load the menu button.
My web developer has asked me to contact you to see if you are able to advise a fix?
Make sure the menu is named Primary as per the Docs.
Hi there, we’ve checked this and the menu is named Primary as per the docs. Can you advise please. Thanks!
Link to the site?
I can’t find any issues, and it is working fine for me.
Hi, where can I find ‘Older Posts >>’ to edit the Older Posts text? I can’t seem to locate it in the theme. Thanks in advance!
I contacted you a month ago re Refinery running on www.refine-retreats.co.uk.
The menu still keeps failing on mobile, I’ve experienced problems on iphone 5, 6 and now also on both the nexus 5 and 6. The problems are inconsistent. Sometimes the site menu works, then an hour later it wont.
The menu is listed as primary as you recommended.
Very concerning as it’s a business that I run and desperately need it to work.
Can you help?
If the problem is inconsistent, then that sounds like a server issue, it may be load related on the server, or one of your plugins may be causing the issue.
If it was the theme the issue would be persistent.
Disable all plugins and see if this fixes your issue. If not, contact your hosting company and ask them to check the server logs for any errors.
I cannot see any errors coming from the frontend, and it is working here, it is VERY slow to load on a mobile though…
Hello, where can I find “fields checking of existing form” for the contact form, so I can insert CAPTCHA code there? Thank you.
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