An introduction to support on Envato Market

  • Envato staff look over every item before it can be sold on Envato Market.
  • Technical items contain help files to introduce you to the item and its components.
  • Authors can choose to support their items but this is optional and may vary.

Author support for this item

The author of this item, MDNW, will respond to buyers’ questions and provide limited support through their own support system.

Additional information from MDNW:

The Support Policy:

We provide active support for our products for the first 6 months of their life cycle – this is where the majority of patches, feature additions, & bug-fixes are discovered. Beyond that, the themes are sold “as-is”. I will do my best to answer questions as they arise (and patch any late-discovery bugs), but after that first 6 months, my focus will naturally shift to newer products.

Support includes:
  • Responding to basic theme usage that isn’t made clear in the documentation.
  • Fixing bugs and reported issues.
  • Providing updates to ensure compatibility with new software versions.
Support does not include:
  • Customization and installation services
  • Support for third party software and plug-ins (unless otherwise stated in the theme description)
  • Products over 6 months old (please feel free to post bugs so that I can fix them ASAP, but older themes will no longer be on a regular release schedule like the new themes are).

I’ll naturally release patches for these themes as it becomes necessary & logical for basic stability. More specifically: I’m working on releasing fully updated versions of the entire Super Skeleton line of themes over March/April/June 2014, so if you’re using an older version of any of those themes, keep an eye out for the new versions (they’ll be free for all existing buyers of course).

Go to item support

Common WordPress Installation Issues

Missing style sheet error when installing the theme

A common issue that can occur with users new to installing WordPress themes is a “Broken theme and/or stylesheets missing” error message being displayed when trying to upload or activate the theme. This error message does not mean that the theme you have purchased is broken, it simply means it has been uploaded incorrectly. Luckily, there is a very easy fix.

Frequently Asked Questions

I can’t install the theme (Fatal Error or Blank Screen admin panel)! How do I fix this?

Remove the original theme folder from your FTP server (wp-content/themes/reflex.1.0X/).

Install/Activate the OptionTreeFree version of the theme (via FTP or WP Upload)

IMPORT the theme-option-date.xml file inside the OptionTree > Settings import page.

Have fun!

Notes: Out of nearly 100 test installations, this bug has shown up twice… but in the both cases, this fixed the issue. Read the PDF file inside the “Theme Files-No Option Tree” folder for more details.

I already have OptionTree installed! Can I use my own copy of the plugin with this theme?

Sure! If you’re a developer and you already use OptionTree in your WP installation, just install the OptionTreeFree version of the theme. This version includes the full theme, but without the OptionTree plugin “baked in”, which will help you avoid any conflicts between the theme version of the plugin and yours.

I have my own fonts picked out at, can I use them with this theme?

Absolutely! Just drop in your EMBED code (provided by Typekit or Google) into the “Font Replacement” section of the Theme-Options page and it’ll automatically import all of your font replacement settings.

How do I change the height of the top bar?

Easy way: just upload your logo image using your desired height (ie: 90px). The top bar will automatically flex to fit your logo .

Advanced way: add your own CSS rule to the Custom CSS panel inside the Theme-Options page. ie: #topbar{height: 90px !important;}

That’s it!

Does this theme allow video in the lightbox?

It sure does! YouTube, Vimeo, and flash are all supported inside the lightbox… you can even group them into “galleries”, which allow you to use the neat little thumbnail/slideshow feature of the lightbox.

When to contact Help Team

Authors are experts on their own items, but if you're having trouble using Envato Market you should come straight to Help Team.