An introduction to support on the Marketplaces

  • Envato staff look over every item before it can be sold on the Marketplaces.
  • Technical items contain help files to introduce you to the item and its components.
  • Authors can choose to support their items but this is optional and may vary.

Hands-on support for this item is provided by tommusrhodus

They will respond to buyers' questions via their own support system.

Go to item support

Additional information from tommusrhodus:

Before asking support questions:

  • for theme related issues please find my documentation in the Item Main Package archive, it’s really accurate and detailed
  • for known issues please check my profile page
  • for third party plugins or extensions, you must contact the plugin developer first
  • if reporting an issue, please check my profile page for a detailed error reporting guidance

Support is provided when:

  • clients qualify for support only if they act according to Envato terms and conditions and when only have acknowledged the Envato Knowledge Base Basics
  • answering questions on theme features or issues not covered in my documentation
  • providing updates and fixes, or sometimes nightly builds in case of critical issues
  • providing quick customizations, only if it is a matter of minutes. This is at my discretion
Support is NOT provided for:
  • customization services or any other custom work beyond 2 – 3 mins
  • HTML, JS, PHP, CSS basics
  • Wordpress installation and / or administration
  • server diagnostics, maintenance or any other server related service
  • third party plugins, extensions or any other third party software

When Leaving a Ticket:

  • Have your purchase code ready & verify your purchase
  • Always provide a site URL, you will be asked to anyway
  • Disable all non-theme-recommended plugins
  • Be as descriptive as possible, use screenshots etc.

When to contact Envato Support

Authors are experts on their own items, but if you're having trouble using the Marketplaces you should come straight to Envato Support.

by
by
by
by
by
by