39 comments found

Pre purchase question; can I get rid of the loading numbers? If I use less parallax or other functions and stick to a flatter more simple design?

Default-user

I am not understanding you mean no matter what when an end user visits the site they will have to wait a load time?

designova

It takes common loading time for images and text, we have added a preloader for indicating. If you want to remove the preloader you can do that with some quick code customization. If you want blazing fast page load you have to reduce the resources like images etc.

Default-user

PERFECT! Thank you!

Where do I get find my purchase code so that i can register for the support forum. I have my invoice but none of the numbers on that invoice seem to be the purchase code. The Envato invoice number is Invoice No. 8251481.

Also the link on the registration page of the forum (http://designova.queryloops.com/secure/img/find-item-purchase-code.png) returns a ‘page not found’ error.

I am having issues with the template and need to access the forum to see if I can find a solution or post my problem.

I can’t get the rotating background images to show. I have read the documentation and still can’t get it to work. When I choose the home/splash template for a page … once I save the page and try to view it, it only comes up as a blank page. I have even tried using a static background image and get the same results.

I look forward to your response… Thanks!

designova

We hope you have posted this query on our support forum, our developers will assist you soon once they are backonline after the weekend holidays.

Default-user

I was able to locate the purchase code and did register I have started a thread for my issue… thanks for your response … awaiting some support in the forum

designova

Our developers will soon respond to your query. Patience appriciated

ccsms Purchased

Hello!

Love the theme. I added a Home page but it is at the bottom of the one page layout for some reason.

Can you help?

Thanks

designova

Sure. Its probably a page ordering issue. Kindly post your query on our support forum http://designova.queryloops.com. We will assist you to fix it up :)

designova

Sure. Its probably a page ordering issue. Kindly post your query on our support forum http://designova.queryloops.com. We will assist you to fix it up :)

designova

Sure. Its probably a page ordering issue. Kindly post your query on our support forum http://designova.queryloops.com. We will assist you to fix it up :)

Great looking theme. One problem for us – on the iphone 4s. The site crashes the browser.

designova

We have checked it on iPhone 5s and it is working properly. Probably the loader making issues on 4s. We will check that soon.

Default-user

Thanks. The site loads ok then post loader the site cant scroll and then the browser crashes. More than happy to help with testing if you don’t have access to a 4s!

designova

Kindly post this query in our forum too. It will be much easier to disscuss on forum than here. Http://designova.queryloops.com

Hi, can someone please provide me with the shortcode to remove the loading page? As much as I like it it is getting a bit annoying when loading every page.

Also, is there a way to change the loading numbers? For example using a count down or 100 different images etc.?

Thanks

designova

There is already a thread in our forum regarding the pre-loader removal. Kindly signup and check the thread. If you cant find it start a new thread , and i shall reply with the link. For preloader we are using pace.js script with a custom theme. Check pace.js github page regarding its theming. Http://designova.queryloops.com

designova

There is already a thread in our forum regarding the pre-loader removal. Kindly signup and check the thread. If you cant find it start a new thread , and i shall reply with the link. For preloader we are using pace.js script with a custom theme. Check pace.js github page regarding its theming. Http://designova.queryloops.com

designova

There is already a thread in our forum regarding the pre-loader removal. Kindly signup and check the thread. If you cant find it start a new thread , and i shall reply with the link. For preloader we are using pace.js script with a custom theme. Check pace.js github page regarding its theming. Http://designova.queryloops.com

futbol7 Purchased

Hello. I have any question abaut the template.

1.-In service section, you have predefined icons, but i need to put my own icons. Hoy can upload it and put in this section?

2.-In contact form, can i add a section whit the phone?

3.-In team-member section, can i change the icon for linkedin? i like to put other.

4.-In the testimonial section, you can do something to pass alone in 5-10 seconds for example?

thanks for all. best regards

designova

Hi, Its difficult to answer your support queries through this comment form. We are requesting you to post the support queries on our forum http://designova.queryloops.com. Our wordpress developers will provide necessary guidance to fix your issues

designova

Hi, Its difficult to answer your support queries through this comment form. We are requesting you to post the support queries on our forum http://designova.queryloops.com. Our wordpress developers will provide necessary guidance to fix your issues

We have 2 issues:

-> How can we change the order of pages that we add to the one page? I have set the order of the last page to 1, but still it appears at the bottom of the page

-> we get an error message from gmaps that we do not have access to maps (if I interpret correctly). How to solve this? It renders the page unusable in Internet Explorer.

pace.min.js, regel 2 teken 1817 L’URL fournie n’est pas autorisée par la configuration de l’application.: Une ou plusieurs URL fournies ne sont pas autorisées par les paramètres de l’application. Elle(s) doi(ven)t correspondre à l’URL du site ou du Canevas, ou le domaine doit être un sous-domaine de l’un des domaines de l’application.

Default-user

Dear sir, where can I find the purchase code to have access to the forum. I have the transaction id, and the invoice number.

Default-user

Or if any replies can be put here, the better :-). Thanks in advance for your assistance.

designova

Extremely sorry for the delayed response. Here is the TF forum thread about the purchase code. http://themeforest.net/forums/thread/simple-generic-envato-purchase-code-instructions/57593. Our developers will assist you to solve your issues.

ccsms Purchased

Hello,

When scrolling through the site on a mobile device (specifically one running iOS6) the banner image keeps flashing thru out the site.

Please see here:

http://www.archimedesmg.com/wp-content/uploads/2014/03/IMG_0078.mov

Thanks

designova

Kindly post your support queries on our forum. Http://designova.queryloops.com. our developers will assist you soon.

zeec Purchased

Just got it. I can’t wait to check it out :)

designova

:) If you have any troubles or confusions kindly post it on our forum http://designova.queryloops.com

hey can you help me i just installed the theme and then the dummy xml file i want the same sequence that you have on your previeuw theme how do i get that?

designova

Drop us an email to wordpress@designova.net with purchase code. We will create an account for you.

Default-user

when can i log in.?

designova

Http://designova.queryloops.com

Designova is the #1 Web Design Company in the ENTIRE forest. They understand deigns, creativity, business, beauty and just simply what looks good, they know what draws a customer.

All great themes, simple, dynamic, easy to read text, beautiful layouts and images with some of the best support you can ask for. Designova is definitely a tall shade tree in the forest.

designova

Wow!! Our sincere words of ‘Thank You’.
Surely, this is the best testimonial we have ever received so far :) Team Designova is extremely thankful to you.

Hi, sorry for my english but I use Google Traduction… I bought this theme and I have a question concerning the portfolio. Is what we can install a paging system because I have at least 30 products added in different categories but when I add items, they all appear in the home page and it’s too long. I would like a system like dots in my sections «Forfaits». The site is under construction so you will see on http://www.agencebix.com/2/ I expect from you and thank you

designova

Hi, its difficult to discuss support queries in comment section. Kindly post your queries in our support forum http://designova.queryloops.com. Our developers will assist you.

hi, i´ve already downloaded the theme, but unfortunately for me, it displays an “error” while uploading it to WP… what could be the issue? i´ve actually, refreshed, reinstaled WP, re-downloaded the theme and it always appears the same… Help… Mayday…SOS…

designova

Unzip the download pack first and go through the instructions in documentation. If you have more support requests kindly post your issues on our forum, our developers will assist you soon. Http://designova.queryloops.com

Hi pre-sale question, I have a client in Colombia, can the admin be translated to spanish? Thank you. JB

designova

We have added the po/mo files for translation. You can also traslate using the POT file also which is available inside the theme.

Hi designova,

How can I zoom out of the Google maps at the bottom of the page, and show the map view instead of satellite view?

Thanks,

Theresa

designova

Hi kindly post this question on our support forum, our developers will assist you soon

SaraNelsonDesign

Thanks designova – I just started a topic in the support forum and will expect a reply!

Hello,

I bought your theme River. I ‘ve installed on wordpress 3.9.1, I ran your instructions to create a One Page Theme but I can not get to see the pages and create the sequence order.

I can see only the page on the Portfolio and is not set with the model of Page One, but Standard Template

This is the link of the site: http://www.illogicalab.com/it/

Can I have some solutions?

Please help me.

Thank you very much Fabio Trifoni

PS: I open question on forum whit image attach http://designova.queryloops.com/forums/topic/the-one-page-template/

PPS: If necessary, I provide access.

designova

Kindly do not post support queries on comment form, its difficult to manage support through comments. Our developers will assist you through our forum.

Hi again designova,

We are loving this theme! Is there a way to turnoff the countdown at the begninning when the website loads? If not, is there a way to ease the transition from the countdown into the site? It seems very sudden…

Thanks!

Theresa

designova

Hi, kindly post your query on our support forum.

SaraNelsonDesign

Just did – thank you designova!

Awesome support and response time on this theme designova!

The numerous extra elements in the theme such as the Google maps and countdown preloader seem to bog down the site’s page speed quite a bit (even though they look pretty)... but after deleting the extra unneeded elements the theme is working for our needs.

designova

Happy to Help and Thanks for your kind words @SaraNelsonDesign

Hello! Pre-purchase questions:

In the portfolio section, can I have clients click on an image and have a slider or another page open to give more detailed images of that project?

Also, can certain sections be deleted? I am not interested in having a gallery in my site.

Thanks! I’m hoping to find a theme that works better than the one I purchased today, which has all sorts of issues.

designova

Portfolio is based on ajax. Only ajax expansion is available, standloane portfolio page is not included as a part of this theme. However you can create standalone pages and shall add a link to them from the portfolio expansion.

You can add/remove the sections and section elements easily. Gallery is a post type renders through a shortcode. Just removing the shortcode will remove the gallery.

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