Hi , I want to buy this theme. However, browsing the theme on my phone Google Nexus 5, I have a problem whenever I open the navigation menu. After I scroll the menu down the menu closes and the site navigates to the top.
Is this problem on all mobile devices ? Are you able to replicate it and solve it.
Firstly, thanks for your interest
We have just replicated it on iPhone (and iPad) and there is no problem with the responsive menu. So, there isn’t such problem on all mobile devices. Could you please notify us which browser are you using as well?
Thanks for the response.
Am using chrome 42.0.2311.109.
OS Android 5.0.1 Nexus 5 Build/LMY47l
Blink version 537.36
JS V8 4.2
I hope that you can look into this
We think that we have solved this little issue. Could you please check it out in http://greatives.eu/themes/reload-ecommerce/ ?
If everything is OK, we will include this fix in the next update of Reload.
It worked like a charm. I hope that you include it in the next update soon. I will buy it confident that you have such good customer support.
Thanks for the quick turnaround.
That’s great! Be sure that we will include this in our next update, in a few days. Thank you very much for your feedback
it’s hard to understood how just make my theme like in this example: http://greatives.eu/themes/reload-light-classic/
Thanks for purchasing Reload
We would greatly appreciate if you use our Support Forum for any kind of support you need instead of the public comments.We’d be glad to help you.
I added ticket on your forum. Thanks. I just want the same theme like in example. Just this, just make the same theme. Only the same theme. Nothing else.
We have just answered! Cheers
Does this template handle megamenu or would one need to use something like ubermenu. In which case, does the theme support ubermenu?
Unfortunately, Reload doesn’t provide built-in megamenu. With the right hooks via the child theme, you will probably meet no issues with the ubermenu. Be sure that our developer will assist you. Thanks for your interest!
Hi guys! Your ‘Team’ system allows me to add a team member’s LinkedIn or Twitter, and then shows a little icon on their profile on the front end. How would I create a new field in the backend for ‘Telephone’ that creates a font-awesome telephone icon? Thanks!
Same as above.
In your ‘Theme Options > Blog Options’ there’s a dropdown to have the Blog title be either ‘Site Title + Tag’ or ‘None’. There doesn’t seem to be a way to have the blog title be taken from the page description of the blog page, or to manually enter something like ‘The latest news and insight from WhateverCorp’. Is there a way to give the blog page a unique title?
Hello Michael and thank you for your purchase. We provide support only in our support forum.We got your tickets so stay tuned.
Hi guys, thanks for replying! Apologies for spamming you; never sure what the best avenue is for different developers!
Hi I have bought this theme. I am finding quiet some bugs.
anyway, right now I have about 15 portfolio items.
they are displaying on the portfolio page.
but when I click them to open to more examples, it is giving this error to each individual portfolio post:
oops, page not found. 404
I now improvised a portfolio but it is not what I want .
you can check it the portfolio by going to
and then check “portfolio Micha” in the menu.
Am I doing something wrong.? it was working before
Thank you very much for purchasing Reload
As I can see, you have changed the portfolio slug so just go to Settings > Permalinks and click on Save Changes.
We would greatly appreciate if you use our Support Forum for any kind of support you need instead of the public comments. We’d be glad to help you!
while i tried to translate the frontend-strings into german i saw, that you use a constant named GRVE_THEME_TRANSLATE for the domain. This is not correct and thats why the Plugin Codestyle Localisation won’t work.
Can you correct it please?
PS: when i finished the translation can i send you the mo-File to include it in the theme?
Could you please open a ticket in our Support Forum? We’d be glad to help you.
P.S. Sure we can include it in the next release of Reload.
is there an option to hide a specific visual composer element on mobile / tablet or computer?
Yes, we can help you with this in our Support Forum.
I just have update the theme but i get the message that i must update some plugins.
The following plugins need to be updated to their latest version to ensure maximum compatibility with this theme: Greatives Visual Composer Extension and WPBakery Visual Composer.
Where can i find the update from those plugins?
Hope to hear from you soon
Hi there! Could you please read this article -https://greatives.ticksy.com/article/2204/ on how to update Reload and its required plugins? If you need further help don’t hesitate to open a ticket on our Support Forum.
Hi Greatives. Thanks for the great support. All plugins are updated again. Hope you will release more in the future. Regards Dustin
Hi, I have a problem with the favicon, this only appear in the homepage, but in another pages not appear and I don´t know why.
Hi there and thanks for using Reload
?Hi, I am interesting to buy this theme (http://greatives.eu/themes/reload-classic/?) but I would like to ask something questions before to buy it.
1) Are there categories and tags in portfolio?
2) Can I have an item which it belongs in 2 categories? ?
2) Can I sort items in portfolio by custom sorting?
3) Can I remove the “ALL” in PORTFOLIO page? No the name but the whole button.
The reason which I am asking about Portfolio is because I want to have about 12 categories with 30 items each. So when a user enter in a category I would like to display, the items by custom sorting (my sorting).
Thank you very much for your interest in Reload. Now let’s move on to your questions:
1) There are categories and there is the ability to have an item in two or more categories.Instead of tags Reload uses portfolio fields for extra info (to be clear there is not the same functionality like tags)
2) We are not sure what you mean by custom sorting, but you can definitely sort items by Date, Last modified Date, Number of Comments, Title, Author and Random.
3) We can easily hide the ALL label with a small CSS block.
Can the home page pictures be automated to change and does allow for video on Home Page?
Hi there! Yes, you can have video on any page you like and slider with multiple images. Could you please use our Support Forum for any kind of support you need? We don’t provide support in the comment area. Thanks for your understanding!
Thank you, just purchased an hour ago and looking forward to setup. Will create tickets in support as needed.
Quick connection, having problems with a FTP connection, can we upload through WP or does it have to sFTP?
Thanks for purchasing Reload and for using our support forum!
A great theme and I cannot say enough about support, extremely responsive and wonderful. Love the theme and group and this is my first time building a website with WordPress. GREAT JOB.
Thanks so much for your comment
You are getting terrible reviews online…. unfortunately I am finding out AFTER THE FACT of purchasing this theme.
I got this message:
Unpacking the package…
Installing the theme…
The package could not be installed.
The theme is missing the style.css stylesheet.
Theme install failed.
Looks like a $50 lesson to be learned.
First, thank you for buying Reload.
Second, it seems rather unfortunate to read these comments, especially when unsubstantiated. Having said that, we deem more important to shed some light to your obvious misunderstanding and help you with the problem: most common error by users is to upload the whole file instead of the theme itself. This relevant article by Envato is illuminating: https://help.market.envato.com/hc/en-us/articles/202821510?_ga=1.158970554.1035083476.1430329705 .
We would greatly appreciate it if you use our Support Forum for any kind of support you need instead of the public comments in order to have a more detailed guidance and avoid any misunderstanding. We’d be happy to help you there.
Check this out as well: https://help.market.envato.com/hc/en-us/articles/203689044-Missing-style-css-stylesheet
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Use, by you or one client, in a single end product which end users can be charged for. The total price includes the item price and a buyer fee.