An introduction to support on Envato Market

  • Envato staff look over every item before it can be sold on Envato Market.
  • Technical items contain help files to introduce you to the item and its components.
  • Authors can choose to support their items but this is optional and may vary.

Author support for this item

The author of this item, TieLabs, will respond to buyers’ questions and provide limited support through their own support system.

Additional information from TieLabs:

Where Can You Get Support

Support for our clients is provided only trough our support forum that can be found here :

- If you have problems creating an account on our support forum , please contact us from our profile page on themeforest :

Support includes:

- Responding to questions or problems regarding the item and its features

- Fixing bugs and reported issues

- Providing updates to ensure compatibility with new WordPress versions

What We Can’t Help You With

- WordPress general support/howto’s (please, use forums for that);

- Making edits to the theme to suit your needs (suggestions are welcomed though)

- Themes modifications and customization;

- Complex individual server-side issues;

- Third-party plugins and any other things that are not related to our products directly.

Important Before asking questions, read the help file (it’s in the “Main Files” ZIP) and FAQ below.

we don’t provide support for sites with sexual content .

Go to item support

Common WordPress Installation Issues

Missing style sheet error when installing the theme

A common issue that can occur with users new to installing WordPress themes is a “Broken theme and/or stylesheets missing” error message being displayed when trying to upload or activate the theme. This error message does not mean that the theme you have purchased is broken, it simply means it has been uploaded incorrectly. Luckily, there is a very easy fix.

Frequently Asked Questions

I want to alignment the main nav in the center .. How can I do that ?

Hi, add this code to custom css area in Tiepanel
#main-nav ul li{display: inline-block;float: none;}

I using “Disqus comments system” plugin and There are a blank space above load more button ..

Disqus plugin added a javascript code below posts and that cause this problem .. to solve go to Dashboard > Comments > Disqus > Plugin Settings

and check > Template Conflicts : Output JavaScript in footer

How can I translate Remal to my language ?

Remal has a .po language file so you can translate it to your language easily .. check this links

In the gallery format template post, is it possible not to stretch the images?

add this code to custom css area in Tiepanel > Styling
body.single-post .flexslider .slides img {
    margin: 0 auto;
    width: auto !important;
    max-width: 100%;
body.single-post .flexslider{
    background-color: #FFF;
    -moz-box-shadow: none;
    -webkit-box-shadow: none;
    box-shadow: none;

What’s the easiest way to ensure all featured images (when in grid/masonry view) are the same width and height?

- Edit functions/theme-functions.php and search for
    add_image_size( 'tie-w1', 190, 0 , false );
    add_image_size( 'tie-w2', 280, 0 , false );
    add_image_size( 'tie-w3', 445, 0 , false );
    add_image_size( 'tie-post', 600, 0 , false );
an replace it with
    add_image_size( 'tie-w1', 190, 80 , true);
    add_image_size( 'tie-w2', 280, 160 , true);
    add_image_size( 'tie-w3', 445, 290 , true);
    add_image_size( 'tie-post', 600, 300 , true);

change the height values (80, 160, 290, 300) as you want

then use one of this plugins to regenerate thumbnails with the new sizes

How Can I use the checklist shortcode ?

Check list works only with lists .. your code in ‘Html Mode’ must be something like this
<li>Ipsum tempus neque.</li>
<li>Ipsum tempus neque.</li>

When to contact Help Team

Authors are experts on their own items, but if you're having trouble using Envato Market you should come straight to Help Team.