An introduction to support on Envato Market
- Envato staff look over every item before it can be sold on Envato Market.
- Technical items contain help files to introduce you to the item and its components.
- Authors can choose to support their items but this is optional and may vary.
Author support for this item
The author of this item, T20, will respond to buyers’ questions and provide limited support through the following contact form.
Additional information from T20:
- Responding to questions or problems regarding the item and its features
- Fixing bugs and reported issues
- Providing new updates
- Customization and installation services
- Support for third party software and plug-ins
Please sign in to contact this author.
Frequently Asked Questions
1) Huge space after the footer in most pages example in contact page ?
please set your breadcrumb image or remove breadcrumb img line
2) How to create under header background image?
We included PSD file with smart Object for easy to create PNG Background.
3) Support this template on IE7 ?
Yes up to 95% supported IE7, but a few html codes and a few elements, styles in RTL not support in ie7.
4) Load Speed is low in live preview ?
Because in live preview version we included style customizer with 14MB backgrounds. Well when you purchase template we removed style customizer on template and Certainly if there is no 14mb So load speed is faster than now.
5) How to create new album in single page ?
Check out this video http://www.youtube.com/watch?v=jz9whW6rnwc
When to contact Help Team
Authors are experts on their own items, but if you're having trouble using Envato Market you should come straight to Help Team.