Discussion on Reno - MultiPurpose WordPress WooCommerce Theme

entiri

entiri supports this item

Supported

117 comments found.

Hello everyone! We have launched a new support forum. We believe that we will improve flexibility in responding to your questions. We will also add FAQs for quick answers that do not require discussion. Have a nice day!

Hello,

I ‘ve recently purchased this theme because of it’s menu functionality. I realized after purchasing it that I have to buy furthermore the uber menu plugin something that is not clarified through the item details. Since that is very inconvenient for me and it exceeds my budget I would like a full refund or the uber menu plugin to be paid from your part.

Thank you in advanced,

Indevin

Hi,

you can ask envato for a refund http://support.envato.com/index.php?/Knowledgebase/Article/View/256/55/can-i-get-a-refund-for-an-item-i-have-purchased. But in features list (4th line) is stated: ‘UberMenu Support (not included in theme)’.

Hello,

The mobile menu is not working on Firefox and Safari mobile. It shows the menu links open in a row instead of the deopdown box. Is this a known issue? can it be fixed?

Thanks.

Where to send the screen shot? it is in different browsers and devices. For example FF mobile on galaxy note 3.

Hi,

you can create a ticket on our support forum and post screenshots there. http://entiri.ticksy.com/

I opened a ticket with the screen shot.

Hi,

On some devices/versions it appears ok and on some not. We tested in a few devices. Can I send you a screen shot?

Thanks.

I have problem with visual composer locally it doesn’t load. It seems that is loading but noway I can continue with that. As a result I cannot configurate my pages with visual composer. Any help I would appreciate.

Thank you in advance,

Indevin

Hi,

i really don`t know, where could be problem. I have it locally too with no problem. Could you upload it somewhere online and send me your login and password to admin area. I really don`t know, how to help you without it.

Hello, What if I give you access to my computer in order for you to see what I mean because I don’t want to upload it on a server online yet?

Thank you,

Indevin

Hi,

yes, it could works. Or you can send me some printscreens with problem.

Hi There, How can prevent the “our team” members Names from being a link? I don’t want people to be able to click on it and most importantly, I don’t want it to open a new window. Thank you!

Hi,

go to /wp-content/themes/reno/ and open visual-composer-functions.php find

(it`s cca line 2008)

and change line under it from:

<?php the_title(); ?>

to:

<?php the_title(); ?>

Thank you very much!! It worked.

Hi there,

Is it possible to have a filter with specific categories to be shown on that filter?I am referring to the portfolio items. I want to show some specific categories and the filter has to include only the categories that I want to show and not all of them. Is that possible?

Thank you.

Hi,

yes, it is possible, but you will need to make some changes in code.

Ok then could you please tell me about those changes that need to be done in more extend. Thank you.

Hi,

please open ticket at entiri.ticksy.com for further information.

indevin

indevin Purchased

Hello, Is that theme compatible with version 4.1 so I can upgrade it? Thank you.

Hi,

we are still using wp 4.0.1, so I can’t guarantee, that there will not be some issues. But we will check it and release version compatible with wp 4.1.

indevin

indevin Purchased

Hello,

How can I use a favicon?

Indevin

Hi,

upload favicon.png to the /wp-content/themes/reno/img/ .

indevin

indevin Purchased

The email address on top of the header doesn’t work even though I am writing my email address in the field email at the header option in the backend.It redirects to a page that doesn’t exist while it should open an outlook window to send an email. Visit the website for your interest. Click Here Thank you.

Hi,

i have just tried it and it works. Code looks fine. What browser are you using? Don’t you have set to open this type of links in browser as default?

Hello,

First of all congratulations with this beautifull theme.

I have an issue with the emailaddress in the header. The code does not seems to work. I am getting an 404.

This is the website. http://www.rijschoolwirix.be/

Thanks in advance.

Hi,

use ftp client, go to the /wp-content/themes/reno/ , open header.php and find this code:

echo ‘ ‘ (cca line 87)

change it to:

echo ‘

Ok thx

Vifsie

Vifsie Purchased

Hi, I really like this theme and I’m trying to put in a favicon. I saw the comment above about the same issu, AND your answer: upload favicon.png to the /wp-content/themes/reno/img/

It doesn’t work for me. I need your help, please.

Vifsie

Vifsie Purchased

Magic happens, I can finally see the favicon I integrated a few weeks ago. No need to reply !

OK

Vifsie

Vifsie Purchased

Hi,

I have the same problem as some other people above : I have an issue with the email address in the header. The code does not seem to work. I am getting an 404. It does not generate a mailto:..., as it shows on the demo.

Please help

Hi,

issue will be fixed in next update. For now, you can add mailto: in header.php on line 59, after the

<a href=""></a>

Vifsie

Vifsie Purchased

Ok, thanks

Hi,

Kind of a silly question probably, but is it possible to remove the yellow highlight over the number of products in a category on the shop page?

Also, if I select the option for the sidebar with categories on the shop page, I can’t find where to edit what categories show up. It seems to be stuck on the preset ones.

Thank you, Kittenizer

Hi,

create ticket on entiri.ticksy.com with your page url and we can sort it out.

Okie dokie, done and done. Thank you.

Vifsie

Vifsie Purchased

Hi,

I’ve got Reno theme. When I update, do I need to : 1. unzip each plugin. 2. upload unzipped folders to wp-content/plugins/ on my ftp ?

When I first uploaded the theme I didn’t un zip the plugins. Shall I do it now ?

Thanks for your help

Hi,

first time, when theme is installed, plugins are installed automatically. When you want to update plugins you need do it manually as you described.

Vifsie

Vifsie Purchased

Yes, I did that and it works. Thanks

Hello,

I am using the Reno version: 3.5.4 on the website http://www.sonamusica.be/

After updating WooCommerce I noticed that in checkout page the payment methodes displayed twice.

WooCommerce shows on its website that it is a template issue. (Although a lot of people using different themes seems to have this problem).

Any idea how to solve it? Here the info from Woocommerce: https://support.woothemes.com/hc/en-us/articles/204314075-I-see-two-Proceed-to-checkout-buttons-and-or-two-checkout-payment-forms

Thx in advance.

Hi,

download latest version of the theme (it is 2.0). It is fixed there.

Can you tell me how to do that and where I find the update? My installation tells me that is up to date. It’s version 1.6 (I see it now sry for that)

Thx in advance.

Hi,

login to your themeforest account. There you can download latest version.

hy, is the entiry support forum still working? the site is down…

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