56 comments found

Hi everyone!

We would like to remind that we handle all support requests via our Support Board. It consists of a Knowledge Base where you can find answers to commonly asked questions and a Support Forums where you can post your inquiries.

The best thing about it the possibility to search the forums content. It means that you may find the answer to your question immediately because someone could have already asked the same question before. :)

All the best,
Veented Team

Is there an update coming out soon?

Veented

Hello there,

Yes, there is one coming out this friday so stay tuned! :)

Regards,
Filip

Hi there, great theme! When I try to import the Revolution Slider Demo Content, I get the following message:

“Error: Wrong export slider file format! This could be caused because the ZipArchive extension is not enabled.”

How do I resolve this?

Veented

Hello there,

Looks like the ZipArchive PHP extension is not installed on your server. Can you please contact your hosting provider regarding this? They need to install this PHP module on their side and you may then retry the import. :)

Regards,
Filip

adonis1 Purchased

Hello,

I have buy your theme, it is great!

But the favicon does not work, the upload goes well but it does not appear for example in Firefox.

Can you fix the problem?

Thank you !

Veented

Hello there,

Thank you for the kind words, I’m glad you like it! :)

As for the issue – it works just fine on my side. Can you please drop me your site URL privately on prafgon@gmail.com so I can further investigate?

Regards,
Filip

cstibi Purchased

Hi, when will you update the included plugins? (visual composer, templetera, layer slider and revolution slider)

Default-user
cstibi Purchased

Thanks, I have updated! Revolution Slider Version Information Installed Version: 4.3.3 Latest Available Version: 4.5.6 How can I update to last version?

Default-user
cstibi Purchased

ok, I have deactivated, removed, installed and activated, and it is 4.5.6 :)

Veented

Hi again,

I’m glad you got it solved! :)

Regards,
Filip

Hey,

Is there a change log or something where we can see and upload only the updated files rather than uploading everything.

Veented

Hi there!

We’ve just updated the changelog. The updated files area: header.php, /framework/plugins/woocommerce/config.php, /framework/functions/general-functions.php. Plus Revolution and Layer slider plugins zip files. :)

Regards,
Filip

cstibi Purchased

Is it visual composer and templatera updated to latest too? I can’t find these plugin’s version number.

I have seperated visual composer licence too. On other side settings / visual composer there are more tabs, like “Design Options” and “Custom CSS”. Why are these tabs hidden? Is it harmonized with template colours in the background?

Veented

Hello there,

Templatera plugin has not been updated since the theme came out so there was no need to update it. As for the Visual Composer plugin, the developer decided to completely rethink the structure and code hierarchy and it is now not possible to include it with a theme directly without some heavy code changes which would pointless. On the other hand, it would cause too mouch trouble for current clients to switch to VC as a separate plugin. Since there weren’t any significant changes to the way plugin works we decided to keep the current, very stable version for now. :)

Regards,
Filip

Default-user
cstibi Purchased

Hi, I have a separated Visual Composer plugin licence. Do you recommend me, to remove the version included in your theme, and intall my subscribed plugin? Will be fully compatible with RENOWN theme, or need some fine-tuning?

thanks cstibi

Veented

Hello there,

There shouldn’t be any troubles with the separate plugin version. Please drop me a private message and I’ll guide you through. :)

Regards,
Filip

Hi,

Ik also have the favicon problem, the favicon will not show on the website on two sites. http://jacdenhollander.rgmwebmedia.nl/ http://capricorn.rgmwebmedia.nl/

Can you help me?

Thanks!

Veented

Hi there,

The issue was fixed by the latest theme update, please update your theme files. :)

Regards,
Filip

Hi! Two questions: 1. Is the theme support RTL (Right To Left) languages such as Hebrew\Arabic? 2. Is there a Joomla version to this theme?

Thanks!

Veented

Hello there,

Thank you for the interest!

1. By default it is not supported but it’s truly easy create an rtl stylesheet.

2. I’m sorry but no.

Best Regards,
Filip

Hi ! I don’t speak English very well but I try … So, thank you very much for this very nice template ! I would like to insert my default sidebar in a portfolio post but I would like a fullwidth page layout with my text too, like an article … Is it possible to do that ? Thank you Sophie

Veented

Hello there,

Your English is fine!

And first of all – thank you so much for the kind words, I truly appreciate it. :)

As for the issue – can you please drop me a private message on prafgon@gmail.com and provide some more details about the issue with a screenshot maybe so I could get a better idea?

Best Regards,
Filip

Hi Veented I love this theme but I don’t want to get rid of Genesis framework. Is this compatible with Genesis? Can it be converted to a child theme?

Tracey

Veented

Hello Tracey,

Thank you for the kind words! The child theme is included with the downloadable package. However, the theme is built on our very own framework so converting it to Genesis will require some extra modification of the code. :)

Best Regards,
Filip

Default-user

Could I pay for you to convert it to a Genesis child theme so I can install it on top of Genesis?

Veented

Hi there,

I’m truly sorry but we currently aren’t available for freelance work. I suggest you to check Envato Studio. :)

Regards,
Filip

hi I have visual composer and many VC extensions all licensed if I install this theme will the theme work correctly or will have to repurchase VC and install to theme I say another comment that you guys replied to, saying that the version of VC the theme comes with is a older version of VC is this true.

Veented

Hello there,

It is truly easy to disable the built in VC and install the latest plugin version separately. Just contact me via e-mail after you purchase the theme and I’ll send you a short guide. :)

Regards,
Filip

Hello,

We are facing some issues with VC editor, once we enable VC for any page and try adding text as elements it gets added when we click on edit it doesnt load only half section opens what can be the issue.

Veented

Hello there,

Could you please resend your message with the [Veented Support] tag in the title? I’ll be glad to help you!

Regards,
Filip

arvindkukreti

hey filip have resend you all the details kindly help us sort out the issue…thanks…

Veented

I’ve just replied it. :)

Regards,
Filip

Hi,

When I see this website: http://chiropractiesoetendal.nl/ on an iPad in landscape view the menu disappear under the logo, how do I make the menu fully responsive in iPad Landscape view?

Thanks! Sandra

Veented

Hi Sandra,

That’s truly odd. Do you mind dropping me your WP login credentials privately on prafgon@gmail.com so I can debug it for you?

Regards,
Filip

argtoz Purchased

Hi Filip,

your theme is awesome. Thanks! Some more questions.

1. As it is shown, it’s possible to make a multilingual site. Does it mean I can easily duplicate all pages in other languages?

2. In this case, how about the greek or cyrillic fonts compatibility?

3. Is it possible to leave only phone – email and the language switch with right-margin justification in the header above Menu bar?

4. Questions No. 4-5-6 from my comment on the theme Purity.

Best regards, argtoz

Veented

Hi again,

Thank you for the kind words!

1. Sure! All WPML plugin features are available.

2. If the Google Font of your choice supports those, then it’s really easy to extend the glyphs list.

3. You mean leaving nothing in the left side? That will require a little tweak in the code but is absolutely possible.

4. Just answered them. :)

Regards,
Filip

Default-user
argtoz Purchased

A couple of questions more:

1. Is there only ten color schemes or could I add other colors?

2. Are thumbnails in the masonry gallery get displayed automatically or can I arrange gatter manually, so that horizontal (or both horizontal and vertical) gaps between rows won’t be broken by images, like here:

http://fineart.laforetvisuals.com/Life/1/thumbs-caption/

or here:

http://larajade.co.uk/gallery/overview/

Regards, argtoz

Veented

Hi,

1. You can change each color of the predefined color schemes to suit your needs. :)

2. Yes, they are being displayed automatically. :)

Regards,
Filip

there was suppose to be an update 2 weeks ago to fix learn more button (easy way to add links). Any news on that?

Veented

Hi there,

We are so sorry. It’s been our holiday time now and we apologize for the delay. The update has just been submitted into the review queue including the fix you mention and updated plugin files (Rev & Layer Sliders). It should be available for download in a couple of hours. You may of course drop me a private message on prafgon@gmail.com and I’ll provide you the files right away. :)

Regards,
Filip

Default-user

Thanks a lot!

Veented

You are welcome. :)

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