An introduction to support on Envato Market
- Envato staff look over every item before it can be sold on Envato Market.
- Technical items contain help files to introduce you to the item and its components.
- Authors can choose to support their items but this is optional and may vary.
Author support for this item
The author of this item, ThemeZilla, will respond to buyers’ questions and provide limited support through their own support system.
Additional information from ThemeZilla:
- Responding to questions or problems regarding the item and its features
- Fixing bugs and reported issues
- Providing updates to ensure compatibility with new software versions
- Customization and installation services
- Support for third party software and plug-ins
Common WordPress Installation Issues
Missing style sheet error when installing the theme
A common issue that can occur with users new to installing WordPress themes is a “Broken theme and/or stylesheets missing” error message being displayed when trying to upload or activate the theme. This error message does not mean that the theme you have purchased is broken, it simply means it has been uploaded incorrectly. Luckily, there is a very easy fix.
Frequently Asked Questions
I’m having trouble with the theme, where can I get help?
All theme support is provided within our forum. Please note that access to the support forum is restricted to verified buyers only. To apply for access follow these two simple steps:
Step 1 – To register a new account for the support forums, please contact me through the contact form on my profile page whilst being logged into the account you purchased the file with. In the message area please enter “Support Forum Access Request” or similar.
Step 2 – After your purchase has been verified you’ll receive an email with a username and temporary password. That’s it, you’re in!
Note: Theme support is offered by forum only, any other means of communication such as emails and tweets may be ignored. Sorry :(<s/trong>
OK enough jabber, access the forum →
When to contact Envato Support
Authors are experts on their own items, but if you're having trouble using Envato Market you should come straight to Envato Support.