914 comments found

Hi.

Regarding the latest news about plugin vulnerability, should I first update my Wordpress website to version 4.0 BEFORE updating your theme?

Are there any special instructions for me to follow?

Thank you very much.

imaginem

Hi, There are no plugin vulnerabilities in the theme. You can safely update WordPress. Make sure you’ve updated theme to latest before upgrading WordPress for a smooth upgrade.

Thanks

Hi, ask this lots months ago and try to ask you again. I used the theme for two website that use qTranslate for languages.

I have the problem with the home page captions that with my old version is not possible to manage with that plugin ( i need a home for each language and caption translated for eachone). You fix this in your latest release ? Before update i want to be sure Thanks

imaginem

Hi,

The theme has WPML multilingual capability as the image caption fields are also translatable through the plugin.

For qTranslate you’ll need to ask them how this can be done through theme. If it needs additions to the theme then let me know. I can help implement it.

Please post to support forum so it’s easier for me to follow the conversation in a single thread.

Thanks

Default-user

thanks, because the short tag in the captrion won’t work. let you know soon

lmndk Purchased

Hi – I can’t register on your support forum, says “Not a Valid Purchase”.

Well, i’m on a tight schedule, so here is my question.

First time i changed the homepage image it worked, but now i changed it to another picture but it only loads, and shows no picture.

Best regards!

Default-user
lmndk Purchased

I have proceeded the exact way you described, both with the slider and purchase code. Remember, the slider worked at first (with captions like i wanted) – But then i changed the image, after that then nothing happened. I can provide login if you want to take a look.

Best regards.

Edit: How do i get the newsbox moved to the left side of the screen instead of the right?

imaginem

Hi, It’s likely you’re entering it with extra spaces or additional characters. This hasn’t been reported before with a valid purchase code. The purchase code get’s check from envato through their API just like how it gets checked here. Please do ensure it’s entered properly. That is hyphenated 5 blocks of code as one.

I’ll require login info. You can mail me via my profile http://themeforest.net/user/imaginem#from , i’ll check issue with slideshow.

Thanks

imaginem

Hi, Just a small note say that ‘The invalid purchase code’ error on Valid purchase codes have been fixed – it occurred due to an extra setting requirement from envato API. It is functioning properly now.

Thanks

FLUXLG Purchased

Hi something is wrong with your theme for my website www.fluxlifeground.org I can’t access other pages since last week. Can you help me?

imaginem

Hi, Could you post to support forum with some of the urls you’ve mentioned can’t be accessed. I’d like to check this in more detail to pinpoint the issue.

Support forum: http://support.imaginemthemes.com/

Thanks

Default-user
FLUXLG Purchased

We can only open the homepage & events (calendar) page.

I can’t set up the slideshow of portfolios. Media attachment is different from your video tutorial. I can’t attach image. How can I set up the slideshow of portfolios?

Default-user

I solved the problem. Thanks

Hi

I tried looking for a solution in the forum, but I can’t find anything related. I installed the template, according to the pdf guidelines, and I didn’t get the default template. It showed up all blank, and when I tried to work on the template from scratch, the Portfolio list (and everything else) does not offer me the option to ‘Add New’ page/item. I managed to set up the background, but I can’t quite understand how to properly upload the images and make the portfolio show up in the 4 column grid. Please, see the screenshot http://i560.photobucket.com/albums/ss44/tiggerfactory2/screenshot-probem1_zpsa770edc6.jpg

Please, help.

imaginem

Hi,

Could you post to support forum with direct links to the portfolio item you’ve created based on Help Guide.

You’ll need to have portfolio items to generate the portfolio gallery.

Please post to support forum with url to check on the issue.

Thanks

mikidip Purchased

Hi, please help me to remove post date and comment summary in each article. Thank’s

imaginem

Hi, Please post to support forum. I can provide code.

Thanks

it would be great if the sidebar and social widgets would appear on the mobile version of the website. have you fixed this issue and I’m not seeing it? Just updated to the newest version of RSW and wordpress and kinda expected these items would finally be available. without it, the mobile site is pretty lacking in experience.

imaginem

Hi, Sorry about that. Great if you can post this to support forum so i can tag and tie it to upgrade notes.

Thanks

any idea why the words over the images on the main page work in chrome and firefox but not safari?

imaginem

Hi,

It’s working fine in my tests. Could you post to support forum with details on safari version/ OS and url to check.

Thanks

Default-user

just posted to forum.

Hello,

How to activate the filterable portfolio? I created categories and uploaded the images but the categories names are not appearing on Portfolio page.

Thanks VM

imaginem

Hi, Please use support forum for support related questions.

Thanks

Hi,

I bought RSW theme yesterday, Now I found there is no filterable portfolio in that theme and some issues with cross browser compatibility.

Can I change it to DIGON theme?

Thanks VM

imaginem

Hi, Could you redownload the latest version from here. The updated version is 3.3

There should be an extra selector in page settings which lets you choose ‘Filterable’ or ‘Normal’ under the line ‘Portfolio Functions’

Please post to support forum so i can provide screenshots.

Thanks

imaginem

Hi, Correct one is

/functions/page-metaboxes.php

Please use support forum. http://support.imaginemthemes.com/

Thanks

Hello,.

/functions/portfolio-metaboxes.php

file missing in new update??

Default-user

I posted 3 times no response.

imaginem

Your thread under the username varghese was answered 15 hours ago. There’s only 1 topic with the username. All questions will be answered within 24 hours.

http://support.imaginemthemes.com/forums/topic/filterable-portfolio-8/

Please make replies to the thread so all info will be present in one place.

Thanks

Default-user

Great…Thanks a lot! It there and its working now.

Is there a non-WordPress version of the theme available?

imaginem

Hi, Sorry. It’s only available as a WP theme.

Thanks

Why cant i create a new support post in your support forum? Can someone please respond to me ASAP.

I updated to the latest version of the theme and now my portfolio image thumbnails have all been resized too small to 256×160. Why is it doing this? the theme is creating 10 different versions of every image uploaded even when the wordpress thumbnail media sizes are set differently.

My client is unhappy that it looks bad and i cant do anything to fix it!

imaginem

Hi,

256×160px dimension images are used for 4 column portfolio layouts. This should be the same even in the previous versions. Variations of different image sizes are created from source image for different sections of theme. Like the sidebar , portfolio , blog posts. WP by standard recommends this method of pre-resizing of images instead of dynamically generating them.

If you’ve registered to support forum you’ll be able to create support posts. Otherwise you’ll need to use purchase code to register.

Let me know url to check on the image issues.

Thanks

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