An introduction to support on the Marketplaces

  • Envato staff look over every item before it can be sold on the Marketplaces.
  • Technical items contain help files to introduce you to the item and its components.
  • Authors can choose to support their items but this is optional and may vary.

Hands-on support for this item is provided by PressApps

They will respond to buyers' questions via their own support system.

Go to item support

Additional information from PressApps:

Customer services is provided Monday to Friday during the business week. We aim to answer all support requests daily, most are handled within 24h. Please keep in mind time zone difference as we are European based team.

Before you contact support:

  • Always check the PDF Documentation (located in your download package)
  • Please check our video tutorials
  • Please describe your problem in detail (include links, attach screenshot, etc)

PressApps support includes:

  • Responding to questions or problems regarding our product features and functionalities
  • Fixing bugs and reported issues
  • Providing updates to ensure compatibility with new software versions

PressaApps support does not include:

  • Customizations to extend default product features
  • Support for third party software and plugins
  • Providing general WordPress support and how-to’s (please, use wordpress.org)
  • Fixes that are unique to your web hosting or server environment

Please note, sellers are not required to provide items support, each item is sold “as-is”, however we appreciate your purchase and provide support as a courtesy.

When to contact Envato Support

Authors are experts on their own items, but if you're having trouble using the Marketplaces you should come straight to Envato Support.

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