117 comments found

Hi,

I have sent you the PM. Please reply at the earliest.

Regards

Default-user

Is there a way to change the theme dimensions as I requested in a PM sent to you.

tvlgiao

Hi,

We replied for you by support email support@emthemes.com . Please check your email and reply for us.

Default-user

Ticket ID 1864144603 has been updated by me

Does this include quickstart package for v1.8.1.0 ?

tvlgiao

Hi,

Do you want package install full site and theme with magento 1.8.1.0 ? We have package for it. If you want , you can mail your information to support@galathemes after you buy theme. We will send full package 1.8.1 for you. Thank you.

Hi, I want to move my shop, from abc.com after xyz.com. Is there a tutorial for this? I’ve uploaded to xyz.com Magento and install the Templete. Then I copied the database from abc.com to xyz.com. The backend works, but in the frontend it giibt a redirect from Neverland. Regards Steffen

Hallo, ich möchte mit meinem Shop umziehen, von abc.com nach xyz.com. Gibt es hierfür eine Anleitung? Ich habe bisher auf xyz.com das Magento hochgeladen und das Templete installiert. Dann habe ich die Datenbank von abc.com auf xyz.com kopiert. Das Backend funktioniert, aber im Frontent giibt es eine Weiterleitung ins Neverland. Grüße Steffen

Default-user

Which table in the database I may not transfer?

Welche Tabelle der Datenbank darf ich nicht übertragen?

tvlgiao

Hi,

When you move site to new domain , you need update url magento. You can refer in link : http://www.siteground.com/tutorials/magento/magento_move.htm ( step 4 ) : The table you should edit is core_config_data and the values you need to change are in the path column. Change the web/unsecure/base_url and web/secure/base_url to match the new domain name by altering the value column for both records.
Note : you need delete cache magento in folder : root/var

had trouble scrolling while browsing your theme.

tvlgiao

Hi,

Can you tell me details your problem ? We checked site and it scroll good. You try check with link : http://demo.emthemes.com/gala-titanshop/index.php/

Pre-Sale Question: Are you removing the Checkout in ajax after clicking the buy button?

tvlgiao

Hi,

We use ajax cart for “add to cart” button. It will display popup when you click buy button.

Default-user

And is to remove this feature? I would like that when clicked buy direct go to the checkout.

Another question. You can change the language to Portuguese?

:) tanks

tvlgiao

Hi,

yes, you can disable it. If you want use Portuguese language , you can find and install package language : http://www.magentocommerce.com/magento-connect/customer-experience/internationalization-localization.html

Hi

I want to set default store view supermarket. But it is default view store main store What do you change theme galatitanshop or code magento…? Can you help me?

Thanks Thanks you

tvlgiao

Hi,

You change default store in backend : System > Manage stores > Select “Main Website” and choose “Default Store” is “Supermarket Store” . If you have any problem , please mail your information to support@galathemes.com

Default-user

OK Thanks you

Hello, I purchase the theme, the in theme.less.php? does not load and the permission is correct, there are errors on the heading of the website.. Help me check.

tvlgiao

Hi,

You can mail information your site to support@galathemes.com . We will help you check file.

Default-user

have done that already

clementp Purchased

Hi,

I like your thme ant supermarket view. I have a question about category layout. Can we display name of sub-category with a picture instead of products ? For example, we have a category (level 2) with a lot of sub-categories (level 3). I would display all the name of sub-categories (leves 3) instead the products list.

Best regards.

tvlgiao

Hi,

It possible but we will need custom code for it. If you want custom theme , you can mail your requirement to support@galathemes.com

im trying to upload via ftp, but get allmost 50% of failed uploads… tried all methods. This theme seems to not work.

Default-user

i have tried everything, also your suggestion and its not working. Now i had to choose woocommerce instead.

tvlgiao

Hi,

You can mail your information to support@galathemes.com . We can help you install theme.

Default-user

The theme did not work as it supposed, so i had to find another theme in the meanwhile.

Hello Sir, Last Time We asked you to solve problems, you did but then to new problems came into picture. Now we created a ticket to solve these problems and your people did that but created more new problem now we are seeing following error on every product page

Fatal error: Call to a member function getFormData() on a non-object in /home/isafetyshop/public_html/app/code/core/Mage/Review/Block/Form.php on line 42

For Reference The Ticket ID is as follows : 7847838376 Please resolve the issue at the earliest. There are lot of customers which we are loosing on daily basis because of these issues. Please resolve the issues at the earliest, it is a request to you.

Regards, Anish Jain

Default-user

Hello Sir,

Please Resolve these bugs. We are getting lot of complaints from our customers because of your recklessness.

tvlgiao

Hi,

We replied your email. You try check it.

One pre sale question. Can i hide the language bar and store view bar, displayed on front top, from backend. As in some other theme that need some coding stuff. And i bit low in coding.

I want the theme from front as English language and store like http://demo.emthemes.com/gala-titanshop/index.php/?___store=default

tvlgiao

Hi,

Yes, you can configure hide language bar and store view in backend.

Default-user

dont mind, but can you please show the location of backend screenshot.

tvlgiao

Hi,

Language and store view bar is display store view of magento . You can disable all store views except main store default . It will auto hide in frontend. http://imgur.com/iiwMsqM

How much time do you take to reply to tickets ?

tvlgiao

Hi,

Our working time is 8:00 – 17:00, Monday to Saturday GMT+8. Your question will be answered within 16 working hours from the last email you sent to us.

Default-user

I have not received a reply to my ticket even though its more than 16 hours.

tvlgiao

Hi,

Can you tell me know your address email that you sent ?
Note : After we received your email, an automated message will be sent back in about ten minutes to confirm that our support center has accepted your question into the queue ticket. If your email contains commercial line or images, it maybe treated as spam and won’t be accepted in our system. In case you don’t receive the automated message, please check and send the email again. Or you could create a support ticket via the link: http://www.codespotsupport.com/magento/

stemalo Purchased

Urgent!

I removed your theme and now my backend is down !!

Fatal error: Class ‘EM_Quickshop_Helper_Data’ not found in /home/www/garte/htdocs/app/Mage.php on line 546

Please answer as soon as possible.

tvlgiao

Hi,

Do you have disable cache and compliler magento before you install/uninstall theme ? ( System > cache management and System > tools > Compilation )
If you can’t login backend , you try delete cache in folder “var/cache” and disable compilation in : http://pastebin.com/rMaE6y8G

Default-user
stemalo Purchased

To delete the whole cache did the trick. Thank you for your quick answer. Everythings’ fine now.

Good afternoon I want to buy your theme, most like to know if it has security flaw type Cross-site Scripting (XSS)

tvlgiao

Hi,

This theme is make on base magento. It is have features and security of magento framework . Thank you :)

tvlgiao

Hi,

You can mail your information website to support@galathemes.com . Our staff will help you check it.

Good day, I wonder later add the products to homepage

tvlgiao

Hi,

Can you tell me details your requirement ?

Default-user

Good night, its got has a flaw in All Categories .. Appears more names has no links them in its demonstration of theme has the same error …

Its only disable All Categories leaving only the search box..

tvlgiao

Hi,

You can send details and screenshot error to support@galathemes.com . Our staff will help you check it.

Hi,

i want to install electronic theme but by default theme is loading. can you please help me.

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