79 comments found

ntesat Purchased

Hi

I requested for installation two days ago and did not see any changes to my site neither did I get any response from you.

tvlgiao

Hi,

Do you have send request to support@galathemes.com ? After we received your email, an automated message will be sent back in about ten minutes to confirm that our support center has accepted your question into the queue ticket. If your email contains commercial line or images, it maybe treated as spam and won’t be accepted in our system. In case you don’t receive the automated message, please check and send the email again. Or you could create a support ticket via the link: http://www.codespotsupport.com/magento/

masalan Purchased

how i can setup or remove this : http://postimg.org/image/tfwvzif9r/

tvlgiao

Hi,

You can disable it in : GalaThemes > Gala Titanshop Settings > General > Disable Variation block on frontend > yes

Hi. Nice template. Pre-sales qtns if you dont mind.

Is there a limit as to how many prods I can show on ANY of the Prod Sliders on the HomePage ?

Assuming I want to create 4 Prod Sliders for Laptops, Tablets, Mobiles & TVs without any restrictions on # of prods on the sliders.

Thanks

tvlgiao

Hi,

You can configure numbers products display slider in backend. It you want display more products , you can configure large numbers.

On category list page, applying ajax navigation filter collapses the search box. Observed, the same problem in my installation as well on the demo. See the image; http://i1314.photobucket.com/albums/t579/manikumaran1978/topmenudisplay_zps998c18ad.png

tvlgiao

Hi,

You can mail your problem and information to support@galathemes.com . Our staff will help you fix it.

masalan Purchased

If u can not help me to install it free, just let me know, and i am going to ask for REFUND

tvlgiao

Hi,

We checked. Our support staff helped you install theme on site http://www.shofric.com/index.php/ : http://imgur.com/JGorDcd . And if you need optimize site, custom site or move your site to new host. We will need estimate time for it. If it take many time , we need charge .

masalan Purchased

It`s not me decide to move, my site its your staff ask me to me my website on your VPS hosting, when i say i have my own dedicated server, your staff ask me the charge, that its very stupid. i just want if its possible to install on my dedicated server, not move just install a new copy. what kind of support u offer free here?

tvlgiao

Hi,

We support customer install site and fix bug of theme on site if theme error . License theme on themeforest is only use for one domain and host. If you want use theme for other domain or host , you need buy new license or delete old site. Current , we will help you re-install theme on your VPS hosting. Please send your information VPS hosting in ticket support . After we complete install theme , please delete our theme on old server. Thank you.

masalan
masalan Purchased

I sent u my information dedicated server in ticket support .

tvlgiao

Hi,

Thank you. We received your information.

Hi this is a pre-sale Question. Using the Titanshop theme will it be possible to have “individual sellers” register and sell their products.

tvlgiao

Hi,

Current, magento don’t have feature multi vendor. If you need multi vendor, you can find and install extension. You can refer extension in link : http://www.emthemes.com/commercial-magento-extensions/em-multivendor.html

masalan Purchased

When u will start to install my theme? Already wait 24 hours

tvlgiao

Hi,

We will process and respond to questions in the queue order. Our working time is 8:00 – 17:00, Monday to Saturday GMT+8. Your question will be answered within 16 working hours from the last email you sent to us. Thank you.

masalan Purchased

09/04/2014 9:27 am I am using for one domaine. So I can not add or pay any charge because I just change my share hosting to dedicate server, and delete my old website

Could you tell me why I should pay 30USD?

tvlgiao

Hi,

I am sorry. I contacted support staff. Our staff will install theme again for you.

masalan
masalan Purchased

thanks

How do I remove the Custom Tabs 1 and Custom Tabs N from the product listing

tvlgiao

Hi,

You can disable it in : CMS > static blocks > galatitanshop_product_collateral_sample > disable it

masalan Purchased

I can not log in on my admin area. check your support http://www.codespotsupport.com/magento/tickets.php?id=1477548154#reply

tvlgiao

Hi,

We checked it. You can login backend you site again.

masalan Purchased

when i click on Register i get this ( http://shofric.com/index.php/customer/account/create/ )

here has been an error processing your request Image CAPTCHA requires FT fonts support

Trace: #0 /home/shofric/public_html/lib/Zend/Captcha/Image.php(429): Zend_Captcha_Image->_generateImage(‘77a2ffcad9d6d69…’, ‘6EuCp’) #1 /home/shofric/public_html/app/code/core/Mage/Captcha/Block/Captcha/Zend.php(74): Zend_Captcha_Image->generate() #2 /home/shofric/public_html/app/code/core/Mage/Core/Block/Abstract.php(919): Mage_Captcha_Block_Captcha_Zend->_toHtml() #3 /home/shofric/public_html/app/code/core/Mage/Captcha/Block/Captcha.php(46): Mage_Core_Block_Abstract->toHtml() #4 /home/shofric/public_html/app/code/core/Mage/Core/Block/Abstract.php(919): Mage_Captcha_Block_Captcha->_toHtml() #5 /home/shofric/public_html/app/code/core/Mage/Core/Block/Text/List.php(43): Mage_Core_Block_Abstract->toHtml() #6 /home/shofric/public_html/app/code/core/Mage/Core/Block/Abstract.php(919): Mage_Core_Block_Text_List->_toHtml() #7 /home/shofric/public_html/app/code/core/Mage/Core/Block/Abstract.php(637): Mage_Core_Block_Abstract->toHtml() #8 /home/shofric/public_html/app/code/core/Mage/Core/Block/Abstract.php(581): Mage_Core_Block_Abstract->_getChildHtml(‘form.additional…’, true) #9 /home/shofric/public_html/app/design/frontend/default/galatitanshop/template/persistent/customer/form/register.phtml(170): Mage_Core_Block_Abstract->getChildHtml(‘form.additional…’) #10 /home/shofric/public_html/app/code/core/Mage/Core/Block/Template.php(241): include(’/home/shofric/p…’) #11 /home/shofric/public_html/app/code/core/Mage/Core/Block/Template.php(272): Mage_Core_Block_Template->fetchView(‘frontend/defaul…’) #12 /home/shofric/public_html/app/code/core/Mage/Core/Block/Template.php(286): Mage_Core_Block_Template->renderView() #13 /home/shofric/public_html/app/code/core/Mage/Core/Block/Abstract.php(919): Mage_Core_Block_Template->_toHtml() #14 /home/shofric/public_html/app/code/core/Mage/Core/Block/Text/List.php(43): Mage_Core_Block_Abstract->toHtml() #15 /home/shofric/public_html/app/code/core/Mage/Core/Block/Abstract.php(919): Mage_Core_Block_Text_List->_toHtml() #16 /home/shofric/public_html/app/code/core/Mage/Core/Block/Abstract.php(637): Mage_Core_Block_Abstract->toHtml() #17 /home/shofric/public_html/app/code/core/Mage/Core/Block/Abstract.php(581): Mage_Core_Block_Abstract->_getChildHtml(‘content’, true) #18 /home/shofric/public_html/app/code/local/EM/Themeframework/Helper/Bootstrap.php(110): Mage_Core_Block_Abstract->getChildHtml(‘content’) #19 /home/shofric/public_html/app/design/frontend/default/galatitanshop/template/page/2columns-left.phtml(21): EM_Themeframework_Helper_Bootstrap->displayBootstrapV3(Object(Mage_Page_Block_Html), ‘2columns-left’) #20 /home/shofric/public_html/app/code/core/Mage/Core/Block/Template.php(241): include(’/home/shofric/p…’) #21 /home/shofric/public_html/app/code/core/Mage/Core/Block/Template.php(272): Mage_Core_Block_Template->fetchView(‘frontend/defaul…’) #22 /home/shofric/public_html/app/code/core/Mage/Core/Block/Template.php(286): Mage_Core_Block_Template->renderView() #23 /home/shofric/public_html/app/code/core/Mage/Core/Block/Abstract.php(919): Mage_Core_Block_Template->_toHtml() #24 /home/shofric/public_html/app/code/core/Mage/Core/Model/Layout.php(555): Mage_Core_Block_Abstract->toHtml() #25 /home/shofric/public_html/app/code/core/Mage/Core/Controller/Varien/Action.php(390): Mage_Core_Model_Layout->getOutput() #26 /home/shofric/public_html/app/code/core/Mage/Customer/controllers/AccountController.php(258): Mage_Core_Controller_Varien_Action->renderLayout() #27 /home/shofric/public_html/app/code/core/Mage/Core/Controller/Varien/Action.php(418): Mage_Customer_AccountController->createAction() #28 /home/shofric/public_html/app/code/core/Mage/Core/Controller/Varien/Router/Standard.php(250): Mage_Core_Controller_Varien_Action->dispatch(‘create’) #29 /home/shofric/public_html/app/code/core/Mage/Core/Controller/Varien/Front.php(172): Mage_Core_Controller_Varien_Router_Standard->match(Object(Mage_Core_Controller_Request_Http)) #30 /home/shofric/public_html/app/code/core/Mage/Core/Model/App.php(354): Mage_Core_Controller_Varien_Front->dispatch() #31 /home/shofric/public_html/app/Mage.php(684): Mage_Core_Model_App->run(Array) #32 /home/shofric/public_html/index.php(87): Mage::run(’’, ‘store’)

and i can not log in on admin

tvlgiao

Hi,

We checked it. You can login backend you site again.

Pre Sale: Can I use the horizontal top navigation menu for listing all categories, like the left side vertical menu?

tvlgiao

Hi,

You can check in : CMS > Widgets . Do you have active 2 widgets left menu ? If you don’t see it, you can mail your information to support@galathemes.com . We will help you check it.

Default-user

Thanks, I fixed it. But i’m having the other issue. the left menu does not showing any category.

tvlgiao

Hi,

Left menu is mega menu. You can configure mega menu in : Galathemes > EM Menu Manager > Sample Vertical Menu Left . if you have any problem with theme , you can mail your information to support@galathemes.com . We will help you,

Hi, Nice template! Interested in buying the same. Need few clarifications. Is it possible to make “Add to Cart”, “Add to wish list” and “Add to compare” ajax calls instead of redirecting user to the respective pages?

Thanks Rajesh

tvlgiao

Hi,

This theme have featured ajax cart for “add to cart”. You can see it on demo. If you need more featured , you can mail your requirement to support@galathemes.com

When I go to add an item to my cart it sits at a dimmed screen with a white box and a rotating circle. My js consol in chrome is saying that the jquery-1.8.3.min.js is throwing a 500 error

tvlgiao

Hi,

It can error because permission file. You try set all files is 644 , folders is 755. Both files and folders in “root/media”,”root/var” is 777 . If it don’t work, you can mail your problem and information to support@galathemes.com . We will help you check it.

craftaz Purchased

Hello, I can’t find where I can enable the Blog module. Is it included in the theme?

tvlgiao

Hi,

I am sorry. Extension blog don’t include in theme . You can refer extension in link : http://www.emthemes.com/commercial-magento-extensions/em-blog.html

roger136 Purchased

There is no way I can use this theme and asked for a refund,, I got no answer so I hate to air this but If I dont get a answer I am going to have to do charge back which I don’t want to do.. the service is just bad…

tvlgiao

Hi,

Do you have send your problem to support@galathemes.com ? If you have problem with theme , please mail your problem to support@galathemes.com . Our staff will help you check it.
After we received your email, an automated message will be sent back in about ten minutes to confirm that our support center has accepted your question into the queue ticket.Your question will be answered within 16 working hours from the last email you sent to us. If your email contains commercial line or images, it maybe treated as spam and won’t be accepted in our system. In case you don’t receive the automated message, please check and send the email again. Or you could create a support ticket via the link: http://www.codespotsupport.com/

Default-user
roger136 Purchased

Did that and all I got was a canned response like this one

tvlgiao

Hi,

If you already send mail, please tell me know your address email. We will check it.

Hi, is this template have RTL style too? or if NOT, can you create RTL style for it as a custom order?

tvlgiao

Hi,

We have provider custom service. If you want custom theme , you can mail your requirement to support@galathemes.com

I downloaded the product today. I have problems with either Option when installing:

In Option#1, “Gala Titanshop Settings” is not displayed on the left during Configure Homepage step. Many things don’t look the same between the Userguide pics and the actual Configuration page.

In Option#2 says to unpack galatitanshop-fullpackage to web directory. However, when I go to the domain in does not show the install page for Magento. It shows a 500 error.

tvlgiao

Hi,

If you install full package , you need check permission files and folders. You need set permission all folders is 755, files is 644. Botyh files and folders in “root/media”, “root/var” is 777 . If you have any problem, you can mail to support@galathemes.com .

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