An introduction to support on the Marketplaces
- Envato staff look over every item before it can be sold on the Marketplaces.
- Technical items contain help files to introduce you to the item and its components.
- Authors can choose to support their items but this is optional and may vary.
Hands-on support for this item is provided by tvlgiao
They will respond to buyers' questions via their own support system.Go to item support
Additional information from tvlgiao:
For technical support please mail to:
Magento : firstname.lastname@example.org
Prestashop : email@example.com
Opencart : firstname.lastname@example.org
Wordpress : email@example.com
Shopify : firstname.lastname@example.org
For customize services, Outsource project…please mail to:
Magento : email@example.com
Prestashop : firstname.lastname@example.org
Opencart : email@example.com
Wordpress : firstname.lastname@example.org
Shopify : email@example.com
When you receive an auto-response email it means that your question has been delivered to our system ticket system. We will proceed tickets and respond you to in the queue order. If you dont receive auto-response email, please check and sent email again
Questions about Magento In the user guide you will also find many tips about basic Magento configuration. Please note that as authors of this theme we are able to provide support only for features which we created and for issues related strictly to the theme. We do not provide support for Magento configuration, installation, maintenance etc.
When to contact Envato Support
Authors are experts on their own items, but if you're having trouble using the Marketplaces you should come straight to Envato Support.
- Author was Featured
- Author has had an Item Featured
- Elite Author
- Exclusive Author
- Has been a member for 3-4 years
- Sold between 250 000 and 1 000 000 dollars
- Bought between 100 and 499 items
- Referred between 10 and 49 users
|Created||29 July 13|
|Last Update||4 November 13|
|Compatible Browsers||IE8, IE9, IE10, Firefox, Safari, Chrome|
|Software Version||Magento 22.214.171.124, Magento 126.96.36.199, Magento 188.8.131.52, Magento 184.108.40.206, Magento 220.127.116.11|
|ThemeForest Files Included||Layered PSD, PHP Files, CSS Files, JS Files, PSD|
|Tags||adaptive magento template, amazon ebay esty clone, asian traditional style, clean elegant white, electronics applications, emthemes galathemes, fashion apparel boutique, furniture interior, html5 css3 w3c compliance, jquery revolution slider, korean chinese japanese, mega menu, mobile iphone ipad tablet, responsive magento theme, simplicity store shop|