28 comments found

leods Purchased

How enable ajax cart like demo?

magentech

Dear leods,

We provide this extension. When you download products, you can find this extension to install.

Also we provide the quickstart package, you can install to your domain like our demo

Thanks

leods
leods Purchased

I made the quickstart installation. But ajax cart don’ t works.

magentech

Dear leods,

Could you please feel free to use the correct account that you used when buying this theme to post question? We’re sorry about this. Because we need to be ensured you got the correct packages of theme we provided on Themeforest before checking problem.

Thanks & regards!

Hello

This theme is full of bugs, for example: 1. forget password link is not working 2. feature cakes product category not woriking

and much more

magentech

Dear mahmoodb,

We are sorry for that. Please feel free to submit a ticket and live all your pending issues in there. We will check and solve problems for you. Here the link for your submission: http://www.magentech.com/submit-a-ticket/submit-ticket

Thanks & regards!

mahmoodb

Support response is too slow, more than 3 days sometimes!

magentech

Dear mahmoodb,

Could you please send us your ticket number. Our team will check it right now.

Thanks & regards!

leods Purchased

In the Free Shipping block, I changed the text, keeping the entire structure. The hover effect of the images disappeared. Alright, this is simple to solve, but it should not happen.

magentech

Dear leods,

Please feel free to submit a ticket to our support team. We will check directly and answer you in there. Here is link for your submission: http://www.magentech.com/submit-a-ticket/submit-ticket

Thanks & regards!

Hello;

Does Opencart version will be the theme?

magentech

Dear ylmaz,

I will consider to build it into the future if there are many requests from customers.

Thanks & regards!

Hy How can i change the frontend language manualy? As far as i know it isn’t a Romanian package language for Magento 1.9.0.1.

Thx!

Default-user

I’ve tried with magento inline translation but nothing happens when i click on link for translation in frontend? What should i do to solve this situation?

magentech

Dear justin84,

Please refer our tutorial to use Inline Translation at this link: http://www.magentech.com/documentation/how-to-use-inline-translation-in-magento/ If it still does not work, please feel free to submit a ticket at http://www.magentech.com/submit-a-ticket/submit-ticket

Thanks & regards!

Hy. I’ve submitted a ticket from 09.01.2015 and still no answer. What kind of support do you provide??

magentech

Dear justin84,

We are sorry for this late. We are checking your ticket. We will reply you soon.

Thanks & regards!

I have some pending tickets. One of them is from 27.01. I really need to write all the time to recive any answer?? If I knew you answer from 5-6 day ahead I wouldn’t have bought this theme.

magentech

Dear justin84,

I could not find your tickets.

We often answer questions in 24 hours. Hope it help

Thanks

Hi – I have purchased this theme and have have submitted tickets, but have heard nothing. I have gone to http://www.magentech.com to register for support, & am still waiting for a verification email. Would you please look into and get back to me as soon as possible? Thanks - tom

Default-user

Sorry, no email from you. What address did you send it to? I would like my money refunded for a teplate with many problems an support that does not help.

magentech

Dear StampersAnon,

Please kindly check your inbox again. We are sorry for any inconvenience that may cause to you.

Thank you very much.

Default-user

Finally received your email. Will continue discuusion from MagenTech.com

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