89 comments found

  • Bought between 10 and 49 items
  • Has been a member for 0-1 years

your theme suck. cant even install it properly. after i manage to install it, the documentation is a url which i cant even have access to after login in. can i have a refund ? i will delete your file forever.

tvlgiao

Dear johnsalimie,

First of all, we dont know why you cannot install it properly. Envato QC team check our code very carefully. You already download zip file? Please extract zip file, document and theme will be there. If you cannot set up, please email to support@eggthemes.com, our technical support will help you.

Before making a complaint, consider discussing your concerns with our support center (email to support@eggthemes.com – kayako) first. One of our professional support team will help you solve problem. If that does not resolve your concerns, you may want to take the matter further, you can post here. Please give us a chance before you make complain. Thanks!

Default-user

the reason i m pissed is, i cant even install it on a fresh installation of prestashop. and after hours of debugging and finally managed to get it running. THEN i found out that there is alot of things not working. the slider. the js .. etc.. this coming from an elite Author is really not acceptable. this is the third time i bought a theme here and it didnt work out. and best part is emailing the support is retarded. i didnt get any reply after sending 3 to 4 emails.

tvlgiao

Hi Sir,

Could you please let us know your email address so that we can check it in Support Center.?

Thanks

Default-user

its alright, i have bought another theme and installed it. thanks anyways.

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

Hello,

Question before I make the purchase. On the front page, under “new arrivals”, “feature products”, and “best seller”, Can I add additional row of products?

Your current default template show 2 rows (5 items per row).

Thank you.

tvlgiao

Hello,

Regarding your question, if you want to show more 2 rows product, you have to custom template and make css for it. If you want, you can send your requirement to support@eggthemes.com.

Best Regards,

  • Bought between 50 and 99 items
  • Has been a member for 1-2 years
  • United States

Wow, the Site Stye/Design of yours here ROCK$! I do most all my clients sites through wordpress themes.. how would I transition to PrestaShop if my new boutique client selects this theme/style? Thnks! #MuchRespect to your design talents!

tvlgiao

Hi,

Can you please let me know more details about your mean?

Thank you.

  • Bought between 1 and 9 items
  • Has been a member for 2-3 years
  • Spain

Nice work. Is it possible to have the translator and currency exchange sections on main menu or top menu (in header section) ???

Thanks

tvlgiao

Hi,

It is possible to mmove the translator and currency sections on the top of page. But it have to be customized. If you want it, you can send your requirement to support@eggthemes.com

Best Regards,

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

Please do not buy this theme. This does not even install properly. First it broke my site and then it would not configure properly. Do not go after the STARS it shows. I read the comments and still bought it thinking maybe there might be technical reasons those users could not configure. But no they are right. I have contacted the support lets see how it goes. I will update if they are good and were able to fix the issues.

tvlgiao

Hi,

If you have problem when you install theme, you can contacts us . You can send mail to support@eggthemes.com

Default-user

Okay finally got it to work. Support team did contact me but I got it fixed before they contacted. The installation instructions can be better. I would advise to perform full backup of site plus database so that you can rollback. I have the theme in production. But it’s a go ahead from my end to buy if you can technical spend sometime to configure it. Good luck.

  • Bought between 1 and 9 items
  • Has been a member for 2-3 years
  • Mexico

I love this theme and would really like to purchase it, but im feeling nervious regarding the negative comments about instalation (this would be my firs prestashop experience) Any thoughts?

tvlgiao

Hello, We have updated documentation more clearer. If you have any problem with installation, we are happy to help you. Best Regards,

  • Morocco
  • Bought between 10 and 49 items
  • Has been a member for 1-2 years

Hello,

the theme doesn’t install correctly, I get this error when I try to access the modules [PrestaShop] Fatal error in module Editor: syntax error, unexpected T_STRING

It’s urgent that could do for me to solve this?

thanks

tvlgiao

Hello, Could you send us your FTP details and backend admin so that we can check this error? Please send us our email support@eggthemes.com. Best Regards,

  • Bought between 1 and 9 items
  • Bulgaria
  • Has been a member for 1-2 years

Hi there, I have bought already one of your themes for our other shop, and i like your stile and knowhow. So we have bought before carano theme from themeforest for another shop, support from the author is now dead, and I should buy another theme to cover this store. I will probably need a support for proper installation of the theme, And customisation of the colours, because i have not a default theme, so should try to keep colours and also have some additional modules already installed. May I ask you for confirmation about installation support before buying the theme? If your team do installation, how much it will cost? We have custom logo. Can we use the logo in left position? We also will need squared images? We also will need bigger squired colour boxes, as we are using our colour images?

Regards! Greg

tvlgiao

Hi,

If you purchased our theme, you can send a request for installation to support@eggthemes.com with your server information, we will install our theme at your site. And you can also send your requirements to our support email, we will estimate and give you a quote for it.

Best Regards,

  • Bought between 1 and 9 items
  • Bulgaria
  • Has been a member for 1-2 years

Hi again, As we are operating running local shop with different than 100% translated languages, we will need to do the translation of the theme BEFORE the installation of the theme, so we could save time so shop not to be in maintenance mode too long. Is it possible to receive the translation file, so we could preprare translation before installation? Regards! Greg

tvlgiao

When you use our theme, if you have any the troubles in the translation, you please contact us, we will guide you translate them.

Regards,

  • Bought between 10 and 49 items
  • Exclusive Author
  • Has been a member for 3-4 years
  • Poland
  • Sold between 100 and 1 000 dollars

looks great

  • Bought between 10 and 49 items
  • Has been a member for 1-2 years
  • Russian Federation
esilaev Purchased

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tvlgiao

Hello,

Can you please let us know your issues?

  • Bought between 10 and 49 items
  • Has been a member for 2-3 years

Great looking theme and great support. Had a few issues on the installation but were fixed super quick. Thank you :)

tvlgiao

thank you very much for your review :)

Best Regards,

  • Bought between 50 and 99 items
  • Has been a member for 2-3 years

hi, it’s very very very nice. can u do the same for wordpress ? hope that .! thanks

  • Has been a member for 0-1 years

Hi, I really like the Egg theme boutiques template (the black colour). I have some questions: Can your team custumize this template to restaurant website? If so, how much do I have to pay more? Where can I email you my request for the restaurant website (if your team can customize it)? Thanks Best Regard

tvlgiao

Hi,

You please send your requirements to support@eggthemes.com to get a quotation.

Thank you.

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

Anybody have any luck with this install? Please HELP ME with this!! I am so frustrated with this. I’ve been in constant contact with your support and still don’t have this resolved. I’m just about at the point where I want a refund. The installation guide for this template is not helpful at all or this template just doesn’t work. I need this done ASAP!

tvlgiao

Hi,

Can you please let us know your email address, we will check it in Support Center?

Thank you.

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

The ZOOM EFFECT related to product images reproduces the same image size unchanged. It is possible to enhance the zoom magnification image of double measure?

tvlgiao

we are checked this is default Zoom function of Pretashop. So, it only can make more enhance with some custom. Could you please sent an email into support@presthemes.com , our Technical support will give you a good answer.

Best Regard,

  • Bought between 10 and 49 items
  • Has been a member for 1-2 years

Hello,

Following the purchase and installation of the theme “SHOP” for PrestaShop, I have two problems. 1) megamenu Block -> Prices on products that do not display the prices include VAT, while the store is configured to display the price including VAT. Solution: Can we suppress the display of prices?

2) called a URL when clicking on a link does not load. It should update and refresh the page. (Tested on different computers with different providers) ... Any idea?

thank you, Thierry

tvlgiao

Hi,

You please send your issues to support@eggthemes.com or submit a support ticket at here: http://eggthemes.com/support.html Technical Support will check your issues.

Thank you.

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years
  • Mexico

Hi there!, I really love your theme but I’m a bit discouraged about buying it because of the comments… Im really a prestashop newbie I installed a theme 3 years ago but now im making a new site for my store, I’ll do my best to install it…. but in case something would went wrong would you help me out to install it??... and another important thing… does this theme support spanish or do i need to translate everything?

tvlgiao

Hello, If you have difficult installing our theme, please send us your hosting details we will help you install it. Best Regards,

runwayshoes

Hi there! I installed already the theme… even though I havent installed the full package… hope you can help me out with this because the tabs on homescreen are not showing… and many other stuff… I already sent you an email… hope you can help me please!!

tvlgiao

Hello, Could you send us your site URL, admin account and FTP account to our support email support@eggthemes.com so that we can check how you config. Best Regards

  • Bought between 100 and 499 items
  • Has been a member for 3-4 years

Ok. I Hope you guys can fix this issue FAST

CS Products Filter module v1.0 tabs issue.

The tabs (for new arrivals, featured products…) on homepage do not work, althought we enabled jquery tabs (jquery-ui-tabs.min.js)... We don’t see any script conflicts on our site. The issue only happens when we have more than 1 tab, and the scrolling pannel also stop working.

The module folder in the theme package is cshometab1

Default-user

I have spent COUNTLESS hours working with my TEAM of experts to try to fix bugs. The one listed above is a hard one we can seem to be able to fix. Please help ASAP!!!!

tvlgiao

Hi,

You please send your issue to support@eggthemes.com , Technical Support will check it for you.

Thank you.

Default-user

Hello, I have contacted you several times, via email at support@eggthemes.com, through your forum by opening a ticket and, on this feedback system on themeforest. I have emailed you all the access info and still, my issues have not be resolved!

Please reply to my concern and please, please solve the bugs issues as soon as possible.

tvlgiao

Hi,

We see your ticket #LRZ-869-73932 in Support Center and our Technical Support will check your issue soon.

Thank you.

  • Bought between 10 and 49 items
  • France
  • Has been a member for 2-3 years

Hello What is that we can have the choice of several languages of which French

Best regards

Jean-Michel

tvlgiao

Hi,

You can install several languages in your Prestashop. You can get language package in Prestashop at this link: http://www.prestashop.com/en/translations

Best Regards,

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