104 comments found

Hey I have so many problems with your template one thing it looks stupid on the Mobil devices. second problem any product does not work when customers click on it. I think I need the update for the 1.5.6.1

Please let me know if I can get this update or Please provide me with a refund. I’m tired already. I load and upload many times the two version included on the package. and they have problems they need to be install with the version of presta at that time of release. and it does not work I need the update for the 1.5.6.1

Thank you or do I have to file a charge back on my C. C

Hey I have so many problems with your template one thing it looks stupid on the Mobil devices. second problem any product does not work when customers click on it. I think I need the update for the 1.5.6.1

Please let me know if I can get this update or Please provide me with a refund. I’m tired already. I load and upload many times the two version included on the package. and they have problems they need to be install with the version of presta at that time of release. and it does not work I need the update for the 1.5.6.1

Thank you or do I have to file a charge back on my C. C

Hey I have so many problems with your template one thing it looks stupid on the Mobil devices. second problem any product does not work when customers click on it. I think I need the update for the 1.5.6.1

Please let me know if I can get this update or Please provide me with a refund. I’m tired already. I load and upload many times the two version included on the package. and they have problems they need to be install with the version of presta at that time of release. and it does not work I need the update for the 1.5.6.1

Thank you or do I have to file a charge back on my C. C

Hey I have so many problems with your template one thing it looks stupid on the Mobil devices. second problem any product does not work when customers click on it. I think I need the update for the 1.5.6.1

Please let me know if I can get this update or Please provide me with a refund. I’m tired already. I load and upload many times the two version included on the package. and they have problems they need to be install with the version of presta at that time of release. and it does not work I need the update for the 1.5.6.1

Thank you or do I have to file a charge back on my C. C

tvlgiao

Hi sir,

Please send your problems and website informations to support@eggthemes.com, we will support to you.

Thank you!

P/S: Please do not spam comment! Thanks!

Default-user

I contact customer support and they told me about another them version that is not available here on them forest. they claim to have a compatible version of prestashop 1.6.6.0 and what they ofer here is Software Version Prestashop 1.5.6, Prestashop 1.5.5, Prestashop 1.5.4, Prestashop 1.5.3

None of theme is compatible with Prestashop 1.5.5.1 they have 1.5.6. NOT COMPATIBLE WHIT 1.5.6.1 Hope to get the download or else I need to get a refund the problems are on the Mobil devices. customers are trying to log in or create a account and is not responsive is not letting the customer even to type on the user name or password to log in. Please help all I need is the latest version to have my site work perfect.

Hi,

Need some help, please. Is it possible to change the color of the menu when the mouse is on top?

the color is light blue …..

The theme supports Brazilian language?

Thank you! Great job!

tvlgiao

Hi man,

Yes, we can change the color of the menu for you. And this theme supports Brazilian language, but some text need translate by tranlator in admin panel.

After purchasing this theme, please send your request to support@eggthemes.com, we will custom to you.

Best Regards,

Default-user

Thank you! The purchase is already made.

Soon be in touch.

Default-user

Hi man,

I just sent an email. I await response.

Thank you!

I contact customer support and they told me about another them version that is not available here on them forest. they claim to have a compatible version of prestashop 1.6.6.0 and what they ofer here is Software Version Prestashop 1.5.6, Prestashop 1.5.5, Prestashop 1.5.4, Prestashop 1.5.3

None of theme is compatible with Prestashop 1.5.5.1 they have 1.5.6. NOT COMPATIBLE WHIT 1.5.6.1 Hope to get the download or else I need to get a refund the problems are on the Mobil devices. customers are trying to log in or create a account and is not responsive is not letting the customer even to type on the user name or password to log in. Please help all I need is the latest version to have my site work perfect.

tvlgiao

Hi man,

Sorry, there is a confusion about the version of prestashop, no version 1.6.6.0. Please redownload package, we have updated the package for prestashop 1.5.6.1. If you need package for older version, please contact to support@eggthemes.com, we will give to you.

About problem of Mobile devices, our support team will reply to you.

Best Regards,

Default-user

No your version 1.5.6. is not 1.5.6.1 I try what you supply and the them does not work When customer try to check out there is no link to the check out process even the permanent links dont take u to the correct pat fro instance contact us. the theme is ot compatible you have to supply the version for 1.5.6.1 this is what every one needs or else can I get a Refund I work a lot to customize my site and your theme is not reliable please supply the latest version 1.5.6.1 or else I need to claim a charge back to my C.C payment. Please help that’s all I request

tvlgiao

Hi man,

Our package is prestashop 1.5.6.1, do you see boutiques-full-package_1.5.6.1_r282.zip and boutiques-theme_1.5.6.1_r282.zip?, please check again.

For any bugs and errors, please send a screenshot to support@eggthemes.com. Or give me your host informations, we will install site for you.

If you are not satisfied, contact to themeforest to be refunded, we don’t own authority to make refund on themeforest.

Thank you.

Hello, I have a problem with the template. On the product page Product image and description appears below the end of the page. I’m using the 1.5.4 version of prestashop. I await your prompt response. Thank you.

tvlgiao

Hi man,

Please send your issues and website informations to support@eggthemes.com, we will fix it for you on tommorow morning(GMT+8).

Best Regards,

:crying: I am having a problem on figure it out how to add quantities for each product. I disable multistore feature, disable the stock management, but I am still not able to just simply add quantity? Please help!

Default-user

hey man,

It does not show that screen at all for specifying the quantities manually.

I have been using prestashop since 1.3 version; it has been always user friendly. I can send you the screenshot man!

tvlgiao

Ok, please send your issues and some screenshot to support@eggthemes.com, we will reply to you on the next Monday(GMT+8).

Regards,

Dear Support,

I have emailed to you regarding faulty theme display on my website . exgirlfriend.com.my but i still get no response.

Can u help to look into the issue please..

Dear Support,

I have emailed to you regarding faulty theme display on my website . exgirlfriend.com.my but i still get no response.

Can u help to look into the issue please..

tvlgiao

Hi man,

I’m sorry, we can’t find your ticket from stylostrasboutique@gmail.com. Our support team send a message to stylostrasboutique@gmail.com, you can reply to it.

Regards,

Default-user

that is wrong email address. it is stylostarsboutique@gmail.com and still did not get any response from anyone yet. Give me the link to open a ticket here pls

tvlgiao

This is link to open ticket: http://www.codespotsupport.com/others/

Hi,

Do you provide installation services of this theme?

tvlgiao

Our support team will reply to you on tomorrow(GMT+8). Thank you!

Default-user

Please make sure that the installation happens tomorrow. Its a very kind request to you.

Regards

Default-user

Please get my theme installed and update my ticket.

Hi,

Will you please get the ticket ID 8199143443 updated. Its already very long that I am waiting for a reply. This is turning out to be my most pathetic purchase on themeforest. The theme is completely opposite to what you have shown in the demo website. I purchased the theme despite reading negative comments about the theme. I want you to fix the issue highlighted in the ticket by today by any means as the installation of this theme at the earliest is VERY NECESSARY for me.

Looking for a positive response from you at the earliest.

tvlgiao

Ok man,

Our support team will check and reply to you.

Regards,

Dear Author,

Issues are arising One after the other. I am not at all satisfied with the theme. I have opened another Ticket #1614440952.

Please ask someone to revert at the earliest.

tvlgiao

Ok man,

Our technical team will suopprt for you as soon as possible.

Regards,

P/S: Our working hour is from 8:00AM to 5:00PM GMT+8.

Default-user

Can u please get that done at the earliest? The time I am writing this message is your working hour. Please get it done at the earliest.

Default-user

Please get the matter rectified.

I can make the smallest slide? Thanks

tvlgiao

Hi man,

Yes, you can config slideshow not full wide.

Regards,

Is there a way to obtain the HTML template version since we are trying to implement your design into our own e-business solution?

tvlgiao

Hi man,

Sorry, we do not have HTML template version.

Regards,

Hi, is this theme compatible with stable prestashop version 1.5.6.2? Many thanx.

tvlgiao

Hi man,

We will update this theme for prestashop 1.5.6.2 as soon as possible .

Regards,

Hi, could you help me please to solve a problem with cs slider module? Actually, when english language is enabled, all the .png files are viewed correctly without background. When I set different language for my shop, .png images are not shown or when modified, they are showed with black backround. Can you help me how to manage it?

tvlgiao

Hi man,

Please send your website admin panel account to support@eggthemes.com, we will check and fix it for you.

Regards,

Dear fellow customers,

Please be informed that our office will be closed from January 27th 2014 to February 5th 2014 for Lunar New Year Holiday. During this time, our support will be longer than normal working day. You can contact our customer support department, but some your issues will be solved after February 5th 2014.

We will resume to Normal Operation on February 6th 2014. Thank you for your kind attention and wish you a Happy Lunar New Year!

Best Regards

Hi, great theme! I see blog menu to your theme bu no blog functionality. Do you provide some blog plugin with your template?

tvlgiao

Hi man,

We can provide a blog plugin for you, but you need add style for it. You can aslo request to us, we will add style for you, but maybe you need pay some fee.

Regards,

Hi, I am having an issue in featured products. The second row shows a margin in the left side. Look in http://spaingourmetfood.com/index.php

Please let me know how to solve it. Regards. :)

Default-user

Sorry the website was in Maintenance mode, now is available to check the problem.

tvlgiao

Hi man,

Are you sure this is Boutique template? If yes, please send website information to support@presthemes.com, we will fix it for you. If no, please contact to template’s author.

Regards,

Default-user

Ohhh sorry man. I bought too many themes and I put the post in the wrong place. Sorry

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