45 comments found

Hey mate,

Before buying your theme i talked to shopify support and they told me theme could be buggy and we might face a lot of issues.

Still seeing the no. of sales i bought your theme, but this is becoming a pain now. I haven’t even checked it completely and found two problems biggest, It’s not adding the product to cart, (I changed the normal dropdown to radio buttons ) #2 color swatch feature is not working.

Can you tell me what other bugs does it have so that i don’t waste my traffic.

tvlgiao

Hi man,

1. Please send your problem and website admin account to support@designshopify.com, we will check the error for you.

2. This is the new feature of Shopify, we will update this features in the next version. You can send your issue to support@designshopify.com, our support team will try to add it in on your site.

Regards

Default-user

hey sorry for being rude there. I thought i just wasted my money. But your quick reply certainly means, my problems would be solved :) Thanks a ton.

Does your theme support multi-level nested menu?

tvlgiao

Hi man,

Be default, this theme is support the menu 2 level. If you need more, please send your issues to support@designshopify.com, we will make it for you.

Regards

Been 2 days, can you please ask someone to reply to my ticket? #2400908225

Default-user

Tvgiao, they replied and it’s more messed up now. I don’t see the price at all now.

http://cl.ly/image/0q252P0L0E1T

This is first time I’m facing this kinda issues on Themeforest

tvlgiao

Hi man,

We have checked on your site but don’t see the problem as you say. Please check again, try to delete the cache browser.

Regards

Default-user

Thanks worked

hey Mate,

The cache thing worked. But came across a new problem now.

the problem lies on product page.

https://slimthread.myshopify.com/collections/handbags/products/ethnic-art-peacock-handbag https://slimthread.myshopify.com/collections/potli-bags-women/products/ethnic-design-potli-bag

Problems:

1 The product should be completely visible, it looks odd how the product is being shown atm. It could be a small box but it should resize itself to fit inside and when hovered should give a maximised image.

Example: http://iridegear.com/index.php?route=product%2Fproduct&path=26&product_id=320&utm_source=fb&utm_medium=lyxel&utm_campaign=shiva_b

2 When hovering on the image the it does get maximise but a duplicate image remains in the bg that looks very odd.

screenshot: http://prntscr.com/4w19h7

Can you please look into this at the earliest. I’ve also replied to the ticket with this problem.

Default-user

full comment didn’t show up for some reason, please check the ticket id 2400908225

Hi,

Do you pictures (or preview) of the theme dashboard. I’d like to see how the backend of your theme works before purchasing.

Thanks!

tvlgiao

Hi man,

You can see the documentation of this theme here http://designshopify.com/manual/activewear/.

Regards

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