26 comments found

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years
asrag Purchased

While uploading your theme in our shopify store we get this error- Please help us fix this. Purchased theme is the red fashion theme.

ERROR- There was 1 error with this: zip does not contain a valid theme: missing template “layout/theme.liquid”

Prompt response is appreciated.

Thanks

Default-user
asrag Purchased

problem is fixed, I was uploading wring file. We will let you know in case of any customization problem. Thank you.

tvlgiao

Hi man,

To customize theme, please read more in the documentation, or you can send your issues to support@designshopify.com, we will help you.

Regards

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years
asrag Purchased

Hello there, We have two open tickets and you guys are not responding #4450922101, #1344447651 What kind of mess is this? If you cant support then stop selling. We see multiple issues with the template, another issue I see , that in on tablet search box comes over the logo?

Please respond to our queries sent to your support forum or else process our refund since this template is not worth banging you head for little issues.

Thanks

tvlgiao

Hi man,

Sorry for the delay, now in VietNam, the internet connection is interrupted. We will try to check and reply to you as soon as possible.

Regards

  • Bought between 50 and 99 items
  • Has been a member for 6-7 years
k3mistry Purchased

How to make home page banner image clickable?

tvlgiao

Hi man,

You can add link for “SHOP NOW” button on the banner, fill the link in theme setting – option “slide link”. If not you can send your issues and website admin account to support@designshopify.com, we will help you.

Regards

  • Bought between 10 and 49 items
  • Has been a member for 1-2 years
SchMedia Purchased

Hi. How long does it take for a support ticket to get responded to? Been waiting since the 8th July for a response… Not impressed at all!! Reference Number #3977738860

tvlgiao

Hi man,

Sorry, we have replies a message to you but not received a response from you, so we close ticket http://postimg.org/image/uq1d1hyil/.

We opened it again, please reply your issues to here.

Regards

Default-user
SchMedia Purchased

Thank you for getting back to me. I will send you the required info in a support ticket.

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years
This is a repost since my post yesterday did not show up. For a fee can you modify the template to have child submenus like this: http://themeforest.net/item/ultimate-responsive-shopify-theme/full_screen_preview/5293977

Thank you, Jeff

tvlgiao

Hi man,

I think we can modify it for you. But we need more details requiment. After purchasing this theme, you can send a customization request to support@designshopify.com, we will estimate the cost for you.

Regards

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years
kate_opx Purchased

Hi,

I’ve purchased your Fashion Responsive Shopify theme, order no.495632a713dd11e49936b8ca3a6774f8 however in order to edit the file we require the PSD which I have requested.

After waiting a week for a response the ‘support’ team have asked me to get in touch with you directly. Can you send the PSD file please?

Thanks Kate

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