49 comments found

Hi, Could you please help me? At the Customize Theme under Collection page if I choose the option , banner (yes) I always get the same banner for all collections. If I have different collections I need different banners. Could you please advice? Thank you, Carla

tvlgiao

Hi man,

We have replied on ticket #9496306456. Please go to here http://codespotsupport.com/others/view.php to check your ticket.

Regards.

P/S: Our working hour is from 8:00AM to 5:00PM GMT+8 Monday to Saturday.

Default-user

Thank you very much, when I try to access the ticket number , I get the message “invalid login”. I checked my website and thank you very much, you fixed the contact page. But , because I can’t access the ticket I do not know the status of the collection image question. Could you please advice. Thank you,

Default-user

Sorry, I fixed the collections. Great Job. Thank you for your patience

i CREATED A TICKET AT THE SUPPOR CENTER AND i GOT THIS:

Support ticket request created Carla Valencia,

Thank you for contacting us.

A support ticket request #XXXXXX has been created and a representative will be getting back to you shortly if necessary.

Support Team

Can you tell me the number of my ticket Thank you

tvlgiao

Hi man,

Please go to here http://codespotsupport.com/others/view.php to check your ticket.

Regards.

P/S: Our working hour is from 8:00AM to 5:00PM GMT+8 Monday to Saturday.

Default-user

Thank you for your patience.

i CREATED A TICKET AT THE SUPPOR CENTER AND i GOT THIS:

Support ticket request created Carla Valencia,

Thank you for contacting us.

A support ticket request #XXXXXX has been created and a representative will be getting back to you shortly if necessary.

Support Team

Can you tell me the number of my ticket Thank you

tvlgiao

Please don’t spam in comment box. Thank you!

Default-user

I am not spaming that is the message I got and then I got an email with the ticket number, it would be nice then to avoid the #xxxxxx, so people do not get confuse

Hi, I think this are my last questions:

1) Under |Customize Themes Links Link Colour Link Colour Hover Link Colour works ok. But Link Colour Hover , the underline option does not work

2) When I show the featured categories, the colour hover is #2eaff9 is there any way to avoid the hover color?

Thank you very much, Carla

tvlgiao

Hi man,

Sorry for the delay, please send your issues to support@designshopify.com, our support team will check it for you.

Regards

Default-user

how do i rate your support team, they have been really helpful

tvlgiao

Hi man,

You can rate this theme on Downloads page http://themeforest.net/downloads.

Thank you!

eve212 Purchased

Hello…. I just had to reopen a ticket (#8176041929) and wanted to give you a heads up as it is a time sensitive issue. Thanks.

tvlgiao

Ok man,

Our support team will check it for you now.

Regards

Hi, I am looking to make some changes to the sidebar:

1. I want to move the sidebar from the right to the left?

2. I want to hide the sidebar in certain collections, is it possible?

3. Have the sidebar appear first when viewing on mobile

Thanks.

tvlgiao

Hi man,

Yes, we can custom it for you. Please send your issues and website admin account to support@designshopify.com, our support team will make it for you.

Regards

There is a major problem found. While I am using Google Chrome browser(Version 38.0.2125.104) in Windows 8, there is NO product images showing in home pages Featured Products & New arrivals sections. But I click on the blank place, it will go to the product pages. Other Images are showing properly..

Could you please sort out this problem as soon as possible…

tvlgiao

Hi man,

Please send your issues and website url to support@designshopify.com, we will check it for you.

Regards

machkov Purchased

Hello, nice theme and good job!

Could you help me because I can not find where to set products on sale ?

Thanks!

tvlgiao

Hi man,

You could make use of the “Compare At Price” variant to display the original and sale price. http://postimg.org/image/5bpb038ux/

If you have other problem, you can contact to support@designshopify.com, our support team will help you.

Regards

NIMROdA1 Purchased

Hi there, quick query, how do i change the map on the contact page, ta

tvlgiao

Hi man,

You can change it in admin panel > Theme settings > Contact Page tab.

If not, you can send your issues to support@designshopify.com, we will help you.

Regards

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