When i click on any product then the product information is showing bottom of the page and right site side of the page stays blank. you can see the example http://raivens.biz/index.php?id_product=91&controller=product Please help ASAP…
I see it is normal. Please send some screenshot to firstname.lastname@example.org, we will check and fix it for you.
in My website i am uploading the image of the product with same resolution. but they are showing different size at home page???
What should be the resolution of image for best for this theme….???
Please go to admin panel > Preferences > Images > Regenerate thumbnails, select an image Products and click “Regenerate thumbnails” button.
If not, please send your admin account to email@example.com, we will gennerate it for you.
My Quick View option is not working. When i click on quick view on any product it is showing blank page. And in the CS QuickView Module configuration Items Selector is written as ul li.ajax_block_product div.center_block a.product_img_link,ul li.ajax_block_product a.product_image
So please help to configure it properly….
Please send your website informations to firstname.lastname@example.org, we will check and fix it for you.
Does exist an italian translation for this theme?
Yes, you can add new Italian language and translate everything in admin panel.
i have problem with Internet Explorer 7, The SlideShow is not well displayed, see here in IE7 http://www.pctop.ma
Another problem when i try to Add image for a Product from admin ,it shows an error “undefined” in FireFox
Sorry, this theme not support with IE7. About error “undefined”, please send your issue and website information to email@example.com, we will check and fix it for you.
1) is this theme come with complete dummy data like preview.
2) it’s fully editable or not (because i want to change many things )
3) or plz let me know if any bug in this theme.
I just want to buy this theme for my upcoming ecomm website, before buy i just want to some thing.
You can use full demo package to install website, it like preview. And this theme can change many thing, you can aslo contact to firstname.lastname@example.org, we can custom everthing for you.
My quick view option is not working. When i click on any product quick view button, It shows blank white page. So please tell me how to enable this feature or how to add content in quick view option.
Website is www.raivens.biz
Please send your website admin panel and FTP account to email@example.com, we will check and fix it for you.
hello congratulations for your work I wanted to know if I can adapt for auto parts?
I’m not sure, I don’t know what your stores need. For other question, please contact to firstname.lastname@example.org, we will support for you.
hello the support email does not work
I was wrong, the support email is email@example.com.
I need the settings and code for both of the footer elements footerTop and footerBottom.
Please send your purchase code and website information to firstname.lastname@example.org, our technical team will support for you.
Hi I have a problem in mobile devices
1, chat overlap logo
2,Shopping cart summary full list not visible need to scroll
3, delivery options not showing properly
Please help asap thanks
Please send you issues and website information to email@example.com, we will check and fix it for you.
This is my ticket number
Dear fellow customers,
Please be informed that our office will be closed from January 27th 2014 to February 5th 2014 for Lunar New Year Holiday. During this time, our support will be longer than normal working day. You can contact our customer support department, but some your issues will be solved after February 5th 2014.
We will resume to Normal Operation on February 6th 2014. Thank you for your kind attention and wish you a Happy Lunar New Year!
I have not yet sent an invoice for the work that I did make.
You can send it?
You can contact support envato send invoice for you. You can submit ticket in link : http://support.envato.com/
I will be purchasing this theme for my store. Can you please take care of the installation as I will provide you all the necessary details regarding HOSTING.
We can install store for you same demo, and help you config some settings.
After purchasing this theme, please send your installation request and website informations to firstname.lastname@example.org, we will install it for you.
Thanks. I will do it soon
We are trying to add images to the CS Home Tab module however we cannot see where the images are uploaded via the modules section of Presta. How can we get the images we want into the CS Home Tabs?
Also one of the categories in the CS Product Filter isn’t displaying correctly. Also after checking your documentation there appears to be a load of settings missing which are obviously required for example in your documentation you reference several custom coded sections; Banner Home Center (displayHome), Banner Footer Top (footerTop), Banner Footer (displayFooter), Latest News (displayFooter), Text Footer Bottom (footerBottom), Banner Home Bottom (homeBottom), and yet you provide no reference to the actual contents or the code. It’s obvious that your template needs these or at least variations of these for various parts of the template to display correctly. Please provide this detail immediately as this is affecting development and should be included with the original documentation in any case.
Please send your issues and website informations to email@example.com, our technical team will help you config them.
We have emailed you and will need a response as quickly as possible as this is mission critical and it’s extremely remiss that content that is required to make the template function as advertised is in fact missing from the documentation.
Our working hour is from 8:00AM to 5:00PM GMT+8. We will support for you as soon as possible.
1 – Is possible to use a special backgroung image for the home page as advertising option with link to external website.
The advertise image should be displayed on both sides and also at the top of the site before the header;
If possible also to add options to display the advertising background image for category page, product page etc.
2 – Is possible to place the advertising banner near to the home slider and not below the home slider;
Thank you for your help.
We can custom it for you. After purchasing this theme, you can send a customize request to firstname.lastname@example.org.
Hi I bought this theme. How can I configure the Megamenù to show it hide also in the index (like in the others pages)?
After purchasing this theme, you can send a customize reuqest to email@example.com, we will custom it for you.
Few questions to you.
A few weeks ago just purchased this template and pointed a website address which is trykoreanfood.com but I want to change this domain name to kbeautymart.com because business plan modified. I requested hosting company to rename(trykoreanfood.com -> kbeautymart.com) so they completed this process. But once I put kbeautymart.com and then it still guide me trykoreanfood.com. Is it because i am only allowed to use this template under one domain name? In this case how can I correct this situation? Please advise me as soon as possible.
You need go to admin panel > Preferences > SEO & URLs > update a Shop domain and SSL domain for you website.
If can’t config, please contact to firstname.lastname@example.org, we will help you.
Problem solved thank you.
I am just working on shipping fee for each country and some technical error message happened. I was writing in shipping cost per weight and it was quite a lot work because we delicately divided 24 columns of shipping cost per kg. But this kind of error message popped up once I clicked save button. Please see attached file and show me the way to solve this matter. Just need your help as soon as possible.
You can find back office image file by clicking this link below.
Please click again even though 404 page not found shows.
I don’t understand your mean, the link is not work (require login).
Please explain by send some screenshot to email@example.com, we will support for you.
Your theme is really cool . However, I am really concern about the performance because my e-cigarette shop handle 2.000 items and will reach 3.000 soon http://www.e-cigaretteandco.com/. I will also open a new website with 10.000 items next month. DO you plan to optimize it? Also in term of function, I saw that you put more effort in the Magento version of this theme. Will you then transfer some functions and new CSS in prestashop version?
If so I will be really and find this theme perfect.
PS: on Chrome android, the theme is unsuable cause cant press on any link, product or picture. I tried on your live demo and its the same
We don’t have plan to optimize this theme. After setup website with 10.000 items, if you have any problem, you can contact to firstname.lastname@example.org, we will consult for you, maybe you need install a optimize module for prestashop.
I have some questions before i purchase this theme. 1: I’m not developer i want to build gocery store so which platform is more suitable for easy and suitable for me, either Magento, Prestashop or Opencart? 2: Does this theme support Mega Menu to block top menu? 3: I have most of the product with same name same brand but different volume/weight and price so can i set in each product? 4: I want Product by category and by manufacturer so that customer either can choose by category or by manufacturer also is it possible to display logo of manufacturer in product detail? 5: Do we need to buy some extra extension for this theme personally or all extensions are include in it? 6: I check couple of your customer theme on Magento and Prestashop it take time to lauch website, is there any extension we have to buy or have to reduce image quality?
Ohm, many question
1. IF you need simple and easy, you can choose Opencart. Prestashop is better for SEO. Magento as good, but it is complex.
2. This theme do not support mega menu in the top.
4. This do support as you say, but I’m not sure it works as you want
5. No, we don’t support all extensions.
6. You can reduce the number of block, it is faster. Or you can buy the optimize extension for theme. We will not advice for this.
Use, by you or one client, in a single end product which end users are not charged for. The total price includes the item price and a buyer fee.
Why buy with Envato
Use, by you or one client, in a single end product which end users can be charged for. The total price includes the item price and a buyer fee.