52 comments found

bominc Purchased

Where do I get the Product Color By Wpdance plugin?

tvlgiao

Hi man,

You can go to admin > Plugins > find and install the “WD Shop By Color” plugin. The source file in {theme_folder}\theme\includes\plugins.

Regards

allspy Purchased

Hi,

I still have problems with translations, there must be missing strings in the .po file.

I’ve instaled WPML and I keep having problem with translations.

Ther’s also some strings that I translate in the .po file of the theme to portuguese and they keep appearing in english. I’ve open a new ticket #8148835281

Please take a look and help me find the solution for it. The site is in 2 languages: EN and PT

Regards

tvlgiao

Hi man,

Our support team will check and reply to you.

Regards

How can I disable the image flipper? I only have one image per product and every time I hover a product in Catalog, it flips to a blank image.

http://www.hometownliquorsoxfordma.com/product-category/gin/

Seems like a theme issue not Woo Commerce.

Please advise.

tvlgiao

Hi man,

You need remove some code in the css files. Please send your issues and FTP account to support@wpdance.com, we will make it for you.

Regards

hi! can a novice wordpress user use this theme?

tvlgiao

Hi man,

We can help you install this theme for you to it like the demo page. After purchasing this theme, please send request to support@wpdance.com, we will help you.

Regards,

hi! how i set the g.map in “wide format” on the Contact Template page?? I added a shortcode g.map but it’s boxed in the page column..

thanks Antonio

Default-user

ops! another question… how I change/set the form for the Feedback button??

tvlgiao

Hi man,

About g.map, please go to edit page, config Custom Fields same http://postimg.org/image/awbymc5mn/.

About feedback button, please send your issue to support@wpdance.com, we will help you.

Regards

Default-user

yeah! work fine, thanks

Hello. How can we get the searchbox to be wider? Kindly, KK

tvlgiao

Hi man,

You need a customize css. After purchasing this theme, please send your issue to support@wpdance.com, we will make it for you.

Regards,

Hi,

How do I set the sidebar on different pages on the same left side. Now it happens that the side bar on the homepage is left, and on the product overview page right, I want them on the same side. When I set it in the page setup it won’t show up on the good side.

Thanks, Sandra

tvlgiao

Hi man,

I’m not sure about your problem, please send more details and your website admin account to support@wpdance.com, we will help you.

Regards

Default-user

This is the homepage: http://winkeltje.pro-wine.nl/ This is a normal page, with the side bar on the left, but as you can see the sidebar is displayed on the right: http://winkeltje.pro-wine.nl/winkel/ These are the settings of the page: http://rgmwebmedia.nl/wine.png

What I want is the sidebar on every page on the left side.

Default-user
tvduong Author Team

Hi man,

The shop page show right sidebar by default. We can custom it for you. Please send your issue, FTP account and website admin account to support@wpdance.com. We will make it for you.

Best regards

Hello there, I really like the theme, and I may buy it.

However, before it, if you don’t mind I need you to clarify me a few doubts I have:

1. I need to show the price of the wines only if the client is logged in, is it possible? 2. I would like to have a purchasing process similar to amazon, by steps, so you first select the wine, then the package, then oder option and finally you pay. Is it something that I could do with this theme? 3. Is the theme SEO ready? 4. The main language should be Italian, is it possible? 5. Do you offer support after purchasing?

Thank you in advance, MT

Default-user

Sorry for the many questions, but I want to be sure before to buy the theme.

Default-user

In the checkout process, at the moment you have “checkout method”, “create and account” and 3 more sections.

Very last question: Can I add or remove as many section as I prefer in the checkout process? Can I made some validation in order to make an order in the section? Like steps? I mean, you cannot go to the second section if you do not complete the first.

Again, thank you for your support. MT

tvlgiao

Hi man,

1) You can set to mandatory or not mandatory to select one of the option

2) You can install other checkout medthod plugin

3) I’m not sure about add/remove section in the checkout process. But I think with Wordpress, it has everything that you need.

For other question, please send message to support@wpdance.com, we will reply to you on the tomorrow (GMT+8)

Regards

agfuturo Purchased

Hi! I’m having difficulties to make the Rev Slider work on ipad and mobile. Could you help me? All images disappear on small screens: www.terramoria.com

Thanks!

tvlgiao

Hi man,

Please try go to Rev Slider configuration, turn on “Mobile Visibility” option. If not, please send your isuues and website admin account to support@wpdance.com, we will help you.

Regards

comicmm Purchased

Hello How can I get the “Pre-defined 6 HomePage layouts” be setting?

I could not find them in the control panel

thanks

tvlgiao

Hi man,

Content of 6 Homepage is shordcode. You can get the shortcode of Home 1 to Home 3 in the documentation. For other, please contact to support@wpdance.com, our support team will send it for you.

Regards

G4Design Purchased

Hello, Where can we get support for the winestore theme. It’s not all that clear where to get support. I sent an email to support@wpdance.com last week, but have not received any response.

Thanks, Robert

Default-user
tvduong Author Team

Hi man,

Please tell me your ticket ID or your email. We will check it and response to you.

Many thanks

G4Design Purchased

Hello, I never received a ticket id or response back. My email is robertw [ a t ] g4designhouse.com.

Here is the text of my original email request: Hello, We are having a bit of an issue with the checkout for winestore. As we’re going through the checkout process, we are never presented with a final process order or checkout button. I can get as far as entering my name, address, etc, when I press continue, it sends me to near the bottom of the page, but not checkout button, and no payment options are presented. I have enabled and configured the payment options in woocommerce, and even enabled Cheque for troubleshooting.

Site is http://www.sosoflyurbanfashions.com/. I have created an admin login to expedite the troubleshooting.If you email me or provide a private location to give you login I’ll pass it along.

All the best, Robert

Default-user
tvduong Author Team

Hi man,

I checked your ticket. Our support team replied to you. Maybe, it is sent to Spam. Please check it. If not, please send a new email to us, we will help you.

Regards

tvlgiao

Hi man,

Is this your ticket http://s3.postimg.org/ukncawl6b/Ticket_1091070647.png? We do not receive other email from you.

You can reply your problem in your ticket. Out support team will help you.

Regards

Default-user
G4Design Purchased

Hello, Thank you, it must have been filtered to spam. Regardless, we have resolved the issue with an version upgrade for woocommerce. Please close the ticket.

Thanks, Robert

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