1273 comments found

ktfarr Purchased

Hi, Thanks for your theme.

Like cyclops1, I tried to post on your forum, but it’s not accepting my purchase code.

There is a new issue when my site is viewed in Chrome. Some of the shortcodes eg “Call to action2” on the home page is getting distorted. Please see www.crossroadsdirections.com.au (in Chrome). It’s happening on other pages too.

Your demo site doesn’t have this issue, but I have seen another person in your support forum has. So what would be causing this? Please help.

Default-user
ktfarr Purchased

Hello ThemeSmack. I have not had a reply regarding this issue and I still can’t access the forum as it says “The license key you have entered is not valid or could not be verified at this time.” I am using the license key provided when I purchased the theme, so no idea why I can’t use it to access the forum. I REALLY need help with the issue mentioned above. There is distortion on the home page and About Us page of my site and it only appears in Chrome. Please HELP!

ThemeSmack

Hi there,

You can post on support forums easily, for the issue you experience, I would like to take a closer look and see what’s the issue please can you email me your wp-admin details.

Warmest Regards :)

Hello, first off, great theme!

I was wondering how do you make your images in the [highlight] areas responsive? I noticed the ones displayed in the demo are different sizes. If I size my images accordingly, will they be called? for an example reference http://new.eliteclientele.com/online-video/

ThemeSmack

Hi there,

All the images are responsive and there is nothing special :)

Kindest Regards

wsusa Purchased

Is this theme compatible with Wp 4.0 and woo 2.2.6?

ThemeSmack

Hi there,

Yes :) We also using 4.0 and the latest version of woocommerce plugin. And many other clients do.

Kindest Regards :)

Hi, I have purchased this theme. When I try to install the demo content and set “Home” page as the static home page, it works fine. But as soon as I try to edit the home page, all content is lost. I see someone else having posted the same query but I couldn’t find any resolution there. Can you please help me resolve this ASAP?

URL: www.teknolite.in

Thanks & Best Regards, Amish R. Shah

ThemeSmack

Hi Amish,

Please can you also email me your wp-admin details to themesmack@gmail.com

So that I can take a closer look and to see what’s wrong there. Happy to help you.

Warm Regards :)

final1994 Purchased

Hi, I can no longer work with the page builder , what can I do to correct the mistake ?

ThemeSmack

May you please email me all the details to themesmack@gmail.com including your wp-admin details. So that I can get to see what’s wrong and prevents to work.

Thanks & Regards :)

Hi guys

How can I edit the address which configures the map on the contact page? I also want to make that map section narrower, where can I do that from?

Thanks

ThemeSmack

Hi there,

1. Please go to any page, Click to the “G” button there

2. Click to edit the one you’d like to edit

3. Make the changes you wish, and click to edit/insert

4. That’s all :)

Hi, I’m having some problems and I also can’t get access to your support forum with my purchase code. I sent an e-mail some time ago and no response. Is this theme supported any more? Could somebody help us please?

ThemeSmack

Hi there,

Already fixed you can try :) Also may I have your email address to check.

Cheers :)

Hi.

Is this theme compatible with Ninja Forms plugin?

Thanks!

ThemeSmack

Hi there,

We have not used that plugin, but some of our clients were using :)

Kindest Regards.

ITRunde Purchased

Hello,

i have wrote an email to you via envanto portfolio mail (with my purchase code) but no answer. I have register to your support forum but the Purchase Code from the license.txt is still wrong – Please check it!

Ie two problems and bet you can help me HERE so i don’t must wait longer :(

1. How can i disable the white line/border in site navi widget?: http://img1.myimg.de/linie219b3.png I have try a lot (Change main.css, code hard in WP_SIDE…class.php, nothing happen) 2. I want the same fullwith contact google map like in your demo, but after install your plugin the site is still blank: http://img1.myimg.de/contactpagee9046.png And on the WP G-Mappy Configuration is just no setting for the map? http://img1.myimg.de/gmappityf4d7d.png

Can you please help me?

Thanks!

ThemeSmack

Hi there,

The issue with the support forums have been fixed :)

The images do not work, please can you send me all via email so that I can help you :)

Warmest Regards.

shin478 Purchased

Whenever I add text in a text item of the “page builder”, it adds BR and P HTML tags

This happens both if I use normal formatting or HTML formatting.

How can I make it stop messing with my code?

ThemeSmack

Fixed the issue, you can now go to support forums and sign up :)

Kindest Regards.

Default-user
shin478 Purchased

I am still not able to register to the forum. The error is the same: “The license key you have entered is not valid or could not be verified at this time.”

Furthermore, can you please help me with the main issue? ( BR and P tags added automatically)

Thank you

ThemeSmack

Hi there,

Envato changed the way their APIs work. Now all is fine, you can simply start posting :)

Kindest Regards.

Pre-purchase question. Can the phone number at the top remain visible in mobile views? It doesn’t seem to visible looking through the different header styles on a smartphone.

Thanks

ThemeSmack

Hi there,

It can be set :)

Kindest Regards.

Hi, I bought your theme and emailed support last week but no reply and can’t activate my account in the forum with my envato purchase code for some reason.

ThemeSmack

It has already been fixed, You can now post to support forums. And please kindly let me know your email address so that I can check further for you :)

Hi there,

Support Forums purchase code verifier is updated upon Envato API change. Everyone who has purchase code can register successfully.

So I just wanted to inform :)

Kindest Regards, ThemeSmack Team

P.S. In case of any issues we can be contacted at themesmack@gmail.com

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