ThemeSmack

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1453 comments found.

Hi! I have uploaded all the sample data successfully yet I don’t know why there are no sample images on it. I know that re-importing the sample data will duplicate the existing files. Is there a way to just import the images? Do you have an xml file for the images alone?

Thanks!

Hi there :)

We actually have too many images already included with the xml.

Kindest Regards.

I’m using page anchors in this theme that a menu item connects to. When I click the menu item for any of my anchors it jumps down to that section of the page (as it is suppose to) but then immediately goes to the loading page with the dot in the middle. It won’t leave this page until I refresh. However, if I just go to the menu bar and type in the URL with the anchor then it goes right to the section with no problems. How can I make it so the theme works with anchors without the loading page appearing?

www.visitonechurch.org The only anchor that works correctly is the locations menu item, the others all do as described above. Pardon the unorganized content, I just started adding it as place holders until the correct content gets made.

Hi there :)

I am happy to help you. Please Can you submit a ticket with all the details so that I can take a closer look.

Warmest Regards.

4ims

4ims Purchased

Hello! We are having difficulty with adding certain items in the Page Builder, specifically the “Highlight” builder item and the “Icon” builder items. We are running the latest version of the theme with WP 4.2.2, all plugins are also up-to-date.

Hi there :)

I am happy to help you. Please Can you submit a ticket with all the details so that I can take a closer look.

Warmest Regards :)

bambanx

bambanx Purchased

guys how i can choose the template used on my post page? thanks you

If you mean Single Post page, then it uses a single template.

Kindest Regards :)

Hello, Im trying to set up the demo home page 11 but the page is not existing on the demo content file, where can I find it?

Hi there :)

It should be there, however just reach us with a ticket, our represantitives will help you setting the page.

Kindest Regards.

The preloader gets stuck on blank page with blinking dot when a user clicks the back button using Firefox browser. How can this be resolved?

Hi there :)

There is no such an issue, please can you upgrade theme to the latest version :)

Kindest Regards.

exxelnet

exxelnet Purchased

Hi, how to display selected post category in the page. I had try but is not working. Can you guide me? Appreciate your help!

Example:
The below page now is display all the category post which I do not want. http://totalebiz.exxelnet.sg/case-studies/

Hi there :)

There is no such functionality but can help you with that. Please Can you submit a ticket with all the details so that I can take a closer look.

Warmest Regards :)

exxelnet

exxelnet Purchased

Hi there, ticket submitted.

Ticket ID: #631 – Display selected post category only in a page

Hi there I have submitted x3 tickets to your Support desk and I haven’t had a reply and it’s been over 34 days?!!! Could somebody please get in touch asap please. Appreciate it.

kdstudio2

kdstudio2 Purchased

Hello,

I am wondering why I place an image into a 1/2 column is that the images of the team members look fuzzy when the original image on the Our Team Single Member page is much larger and better quality?

I have posted a ticket as well.

Best regards,

Kamen

Hi there :)

I am happy to help you. Please Can you submit a ticket with all the details so that I can take a closer look.

Warmest Regards :)

edlong21

edlong21 Purchased

Looking for anyone that has gotten the theme to look like it is shown in the demo, or anything close and any experts in this area for assistance. I’ve uploaded a provided XML file from the author, but there are significant issues with every page. Please send an email via the link on my id above. Thanks!

gilest1

gilest1 Purchased

Hello,.....

Theme fails to install via .zip, it uploads but doesn’t install Uploaded non zip file via ftp and then it will activate but all other pages are then completely blank and I mean all, no error just white. The only thing I can see is the admin banner across the top of the browser… any links from that are blank.

This is WP 4.2.2, I have completely reinstalled WP but it’s still the same…. please help or tell me how to get a refund…. disappointing and Ive already wasted hours troubleshooting this problem…. which should be a simple install like many other themes I’ve used that are FREE

gilest1

gilest1 Purchased

Just downgraded to 4.1 and still the same

gilest1

gilest1 Purchased

Support was on the case within hours, in the end I tested on a different hosted platform and all worked as expected. So the problem was probably a php issue but haven’t looked into it any further

Hi,

I am testing this theme for our clinic and so far its our favourite. I noticed that the shop page is not working correctly on Android mobile phone. Words “add to cart” and “detials” are hovering over the icons and some of the thumbnails are missing.

Do you guys are planning to fix it anytime soon?

Kind Regards, Natalia

edlong21

edlong21 Purchased

Anyone have the theme working with Uber or Mega Menu? is Uber menu easy plugin mode?

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