Hi! I have uploaded all the sample data successfully yet I don’t know why there are no sample images on it. I know that re-importing the sample data will duplicate the existing files. Is there a way to just import the images? Do you have an xml file for the images alone?
We actually have too many images already included with the xml.
I’m using page anchors in this theme that a menu item connects to. When I click the menu item for any of my anchors it jumps down to that section of the page (as it is suppose to) but then immediately goes to the loading page with the dot in the middle. It won’t leave this page until I refresh. However, if I just go to the menu bar and type in the URL with the anchor then it goes right to the section with no problems. How can I make it so the theme works with anchors without the loading page appearing?
The only anchor that works correctly is the locations menu item, the others all do as described above. Pardon the unorganized content, I just started adding it as place holders until the correct content gets made.
I am happy to help you. Please Can you submit a ticket with all the details so that I can take a closer look.
We are having difficulty with adding certain items in the Page Builder, specifically the “Highlight” builder item and the “Icon” builder items. We are running the latest version of the theme with WP 4.2.2, all plugins are also up-to-date.
guys how i can choose the template used on my post page? thanks you
If you mean Single Post page, then it uses a single template.
Hello, Im trying to set up the demo home page 11 but the page is not existing on the demo content file, where can I find it?
It should be there, however just reach us with a ticket, our represantitives will help you setting the page.
The preloader gets stuck on blank page with blinking dot when a user clicks the back button using Firefox browser. How can this be resolved?
There is no such an issue, please can you upgrade theme to the latest version
Hi, how to display selected post category in the page. I had try but is not working. Can you guide me? Appreciate your help!
There is no such functionality but can help you with that. Please Can you submit a ticket with all the details so that I can take a closer look.
Hi there, ticket submitted.
Ticket ID: #631 – Display selected post category only in a page
Hi there I have submitted x3 tickets to your Support desk and I haven’t had a reply and it’s been over 34 days?!!! Could somebody please get in touch asap please. Appreciate it.
I am wondering why I place an image into a 1/2 column is that the images of the team members look fuzzy when the original image on the Our Team Single Member page is much larger and better quality?
I have posted a ticket as well.
Looking for anyone that has gotten the theme to look like it is shown in the demo, or anything close and any experts in this area for assistance. I’ve uploaded a provided XML file from the author, but there are significant issues with every page. Please send an email via the link on my id above. Thanks!
Theme fails to install via .zip, it uploads but doesn’t install
Uploaded non zip file via ftp and then it will activate but all other pages are then completely blank and I mean all, no error just white. The only thing I can see is the admin banner across the top of the browser… any links from that are blank.
This is WP 4.2.2, I have completely reinstalled WP but it’s still the same…. please help or tell me how to get a refund…. disappointing and Ive already wasted hours troubleshooting this problem…. which should be a simple install like many other themes I’ve used that are FREE
Just downgraded to 4.1 and still the same
Support was on the case within hours, in the end I tested on a different hosted platform and all worked as expected. So the problem was probably a php issue but haven’t looked into it any further
I am testing this theme for our clinic and so far its our favourite. I noticed that the shop page is not working correctly on Android mobile phone. Words “add to cart” and “detials” are hovering over the icons and some of the thumbnails are missing.
Do you guys are planning to fix it anytime soon?
Anyone have the theme working with Uber or Mega Menu? is Uber menu easy plugin mode?
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